Solved Games Crash or Freeze upon starting

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jacksontk96

PCHF Member
Sep 15, 2019
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Specs:
AMD Ryzen 7 1800x
ZOTAC NVIDIA GTX 1060 6GB
Corsair Vengence RAM 16GB 2.4GHz
EVGA 700BR PSU
Generic Ubit 300mbps network card
Sandisk 240GB SSD-Boot
Seagate Barracuda 2TB-Game Storage


When playing Spyro, I get Unreal Engine is exiting due to D3D device being lost
When playing GTA V, I get Initialization Failed after taking like 5 steps or even during the loading screen

I'm on my second GPU and second Power Supply. My original GPU was a Radeon RX580 (also a nightmare. Windows wasn't even stable)

Occasionally, I will get a blue screen that says Video Scheduler Internal Error

I have stress tested CPU and GPU and RAM. My Hard Drives have been tested. I am at my wits end with this computer. It could be the port for the graphics card. I am unsure at this point. Any guesses?
 
It is possible that you have a couple of separate issues going on, one driver related and another that is possibly related to software that you are trying to run, for the blue screen issue see the info below and for the Initialization Failed issue can I ask you to check that Direct Play is enabled in Programs and Features, see info here Turn Windows Features On or Off, click on Enable Legacy Components and make sure that there is a tick in the Direct Play box.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
 
Someone is looking at my pc right now. I’ve found that the problem might actually be the Motherboard. I’m currently on vacation, so there won’t be any further response until Monday next week
 
Any update for us? This thread will be closed if not replied to within 48hrs.
 
New update: Got a new motherboard. Same issues. I tried following the steps you sent me. It didn't work. Games keep crashing. How do I verify file integrity?
 
You have replaced the MB but have you also clean installed Windows and the drivers for the new MB.

If it is only games that are crashing the standard procedure is to uninstall them and then clean install them, if the problem persists and all of your hardware meets or exceeds any games minimum hardware and software requirements the next step is to open a ticket with whoever you obtained the game/s from, we can help you check out your hardware and to a point problems with Windows but third party software is not something that we are able to help with.

In layman's terms, if your hardware is not broken there is nothing to fix.
 
Well how do I fix the software? No games are working. I didn’t build a gaming computer to look at Facebook. Any tips on how I should go about this? Thank you for all of your patience. Sorry if I sound rude. I’m not trying to be
 
I did a fresh install and downloaded every driver. I even switched back to the other graphics card. Games are still crashing 5 seconds in. I could not find a bios update at all, though I doubt that’s causing the problem. Well, thank you guys for all of your help. I say we can close this forum now
 
Have you got any crash dmps?

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
 
Okay so I figured out the problem. I’ve tested my RAM before, but I guess I didn’t test it properly. One of my sticks was bad. Games are running fine now
 
Great news and thank you for letting us know that you no longer require assistance (y)
 
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