game keeps crashing

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atay

PCHF Member
Feb 23, 2017
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hello

i am trying to play league of legends, however everytime a game starts it crashes. Some other things I observed with my pc is that while watching twitch streams my screen flickers (it turns black sometimes for sometime). I also had one bluescreen of death recently.
 
Hope you don`t mind me chiming in folks :)

atay said:
I also had one bluescreen of death recently.
Click to expand...

Can you also do the following for us atay;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the More Reply Options tab, then Upload a File tab., bottom right of the dialogue input box.

atay said:
Some other things I observed with my pc is that while watching twitch streams my screen flickers (it turns black sometimes for sometime).
Click to expand...
If only when gaming or doing anything else graphic intensive then it is often a sign of overheating or a flaky PSU, if driver related you would normally get an on screen message such as "Display driver stopped responding and has recovered" have you had such a message.
 
Chrome was what crashed on your computer but it was driven into it by a problem with NTFS, sys, this could be a driver issue but it could also be a problem with a full or failing HDD, see info below that I have highlighted in red;

Debug session time: Mon Aug 14 13:33:49.589 2017 (UTC - 4:00)
System Uptime: 0 days 3:28:42.115
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 00000000000c08a5
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x24

PROCESS_NAME: chrome.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff88001215c25 to fffff80002e80980

STACK_TEXT:
fffff880`0baea578 fffff880`01215c25 : 00000000`00000024 00000000`000c08a5 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`0baea580 fffff880`0123a2b5 : 00000001`00000000 00000000`00000000 00000000`00000000 000005b0`00000000 : Ntfs!NtfsPagingFileIo+0x155
fffff880`0baea680 fffff880`0116ebcf : fffffa80`0c7e0da8 fffffa80`0c7e0a50 fffffa80`08e1b010 00000000`00000000 : Ntfs! ?? ::FNODOBFM::`string'+0x64c9
fffff880`0baea730 fffff880`0116d6df : fffffa80`08b938f0 fffffa80`08b938f0 fffffa80`08b93800 fffffa80`0c7e0a50 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`0baea7c0 fffff800`02ea8f19 : fffffa80`0c7e0a50 fffffa80`06acbdc0 fffff880`0baea901 fffff800`02fffe80 : fltmgr!FltpDispatch+0xcf
fffff880`0baea820 fffff800`02ea89a1 : 00000000`00000001 00000000`00000001 fffffa80`06acbdc0 fffffa80`06acbd70 : nt!IoPageRead+0x2a9
fffff880`0baea8b0 fffff800`02e8ed1a : 00000000`00000000 00000000`00000000 ffffffff`ffffffff 00000231`55f80005 : nt!MiIssueHardFault+0x255
fffff880`0baea980 fffff800`02e7eaae : 00000000`00000001 00000231`55f80018 00000000`0030d901 00000000`011694e0 : nt!MmAccessFault+0x146a
fffff880`0baeaae0 000007fe`d3ec9e5c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`0030da10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`d3ec9e5c


STACK_COMMAND: kb

FOLLOWUP_IP:
Ntfs!NtfsPagingFileIo+155
fffff880`01215c25 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: Ntfs!NtfsPagingFileIo+155

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME: Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 593ab68d

FAILURE_BUCKET_ID: X64_0x24_Ntfs!NtfsPagingFileIo+155

BUCKET_ID: X64_0x24_Ntfs!NtfsPagingFileIo+155

Followup: MachineOwner

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
 

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  • speccy 3.jpg
    speccy 3.jpg
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Last edited:
phillpower2 said:
If only when gaming or doing anything else graphic intensive then it is often a sign of overheating or a flaky PSU, if driver related you would normally get an on screen message such as "Display driver stopped responding and has recovered" have you had such a message.
Click to expand...
You missed answering the above for us.

Speccy not showing anything untoward other than you have McAfee.TrueKey installed, did you install this.

Need to take a look specifically at your HDD now, see info below;

Check the HDD with CrystalDiskInfo 7.0.0 Standard Edition which you can download from here once done grab a screenshot (possibly two) of the results and attach to your next reply for us.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the Upload a File tab then after typing in any response you have... click on Post Reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 
phillpower2 said:
You missed answering the above for us.

Speccy not showing anything untoward other than you have McAfee.TrueKey installed, did you install this.

Need to take a look specifically at your HDD now, see info below;

Check the HDD with CrystalDiskInfo 7.0.0 Standard Edition which you can download from here once done grab a screenshot (possibly two) of the results and attach to your next reply for us.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the Upload a File tab then after typing in any response you have... click on Post Reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
Click to expand...

I didn't get such a message before. I think I uninstalled truekey when I first got the pc, but I didn't have any problems with that before.
 

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Not looking like a display driver then.

Mentioned True Key as an observation but for what it is worth it is still on your computer else we wouldnt be able to see it.

Bottom of Crystal Disk screenshot is missing can we have it, the HDD from what we can see looks ok but don`t like leaving anything unchecked.

In addition to the above, open task manager and see what is using up most of your memory.

The further tests that we need to do will take you a long time so will wait on your next update before suggesting anything else for now.
 
No problem and HDD looks to be all good.

Your English is far better than my German so not sure what is what in your Task Manager screenshot, take a look an my comparison for the info that we need.

Btw, just took another look at your crash dmp looking for clues and can see that you have more than one driver that is failing to load.
 

Attachments

Last edited:
I for some reason can't upload the picture to illustrate the information. Anyway there in total there is 8192 MB of which ~3.5 is being used, ~3.5 is in standby and around ~1k free.
 
Can I ask why you cannot upload the screenshot, are you getting any on screen message at all giving you a reason why you cannot upload the picture.

In addition to the above, if you look at my example screenshot you can see that Google Chrome and Task Manager are using most of the memory, when you check your Processes what does it say is using the most RAM on your system.
 
Reflecting on it I probably just was not logged in.
The process also show chrome and league of legends, etc. as using the most RAM
 
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