Solved Frequent crashes and freezes

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RealMiel

PCHF Member
May 22, 2022
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Hello everyone,

Since a couple of weeks my pc has been crashing almost daily.
When I am playing a game the screen freezes and the sound goes on for a little bit. After that I get a bluescreen. I can’t find out what the issue is.

A couple of months ago I also had a issue that kept crashing my pc. But after getting a new PSU the crashes where gone.
I already tested my memory, reset drivers and updated drivers.
I know my PSU is strong enough for my pc but is it possible that it is faulty again?

The link below has a folder with all the information I have. Component temps, a minidump file and my event logs.
https://drive.google.com/drive/folders/1DqflY3E31SctkK2h2QveTxuT0qThndDs

The minidump says something about ntkrnlmp.exe and nt!KeAccumulateTicks+1d5510

PC Specs are:
CPU: AMD Ryzen 5 3600
GPU: NVIDIA GeForce GTX 1660 Ti
Motherboard: MSI b450 Tomahawk
RAM: Corsair CMK16GX4M2B3000C15 DDR4 x2
PSU: Corsair TX-M Series TX650M V2
HDD: Toshiba P300 1TB,
HDD: Seagate BarraCuda 2TB
SSD: Hyperx Savage 480GB

Speccy link: http://speccy.piriform.com/results/nGbxGR8xPjPxo5XhhtPgJzi

Apologies if I missed anything. If you need me to add anything to this post just ask!
I hope someone can help me. Thank you!
 
Hello RealMiel,

You got overlooked as your OP was not on the correct forum, it is now.

Helpers having to download things from third parties is not deemed safe and we have our own way of gathering data, we have most of what we need above but you can get any crash dmps to us by using the method below;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

There are some obvious problems shown in Speccy but we need to wait on any crash dmps for now.
 
phillpower2 said:
Hello RealMiel,

You got overlooked as your OP was not on the correct forum, it is now.

Helpers having to download things from third parties is not deemed safe and we have our own way of gathering data, we have most of what we need above but you can get any crash dmps to us by using the method below;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

There are some obvious problems shown in Speccy but we need to wait on any crash dmps for now.
Click to expand...
Hey,

Thanks for the reply. I only have one crash dump with me right now because i'm at work but i hope it's enough.
I can send you one from yesterday when i get home from work if it's needed.

I am interested in the problems you see in Speccy.
 

Attachments

The crash dmp from yesterday will be of more help than the one attached which btw does not point towards drivers but hardware.

To address what we can see in Speccy you need to be with the PC so it can wait until we have the other crash dmp and while we look at that you can go about the remedial work, I will mention the following though, your Speccy report shows high CPU temps and memory usage, the high CPU is more likely to cause the PC to freeze whereas the high memory usage will cause a BSOD even when the CPU temp is low.

With the other crash dmp can you post a new Speccy url and be sure to not have anything other than Windows running in the background when you run Speccy.

RealMiel said:
I know my PSU is strong enough for my pc but is it possible that it is faulty again?
Click to expand...

What was the brand and model name or number of the original PSU, weak PSUs damage hardware over a period of time and the GPU being the most power hungry tends to suffer first and the most.

RealMiel said:
Since a couple of weeks my pc has been crashing almost daily.
Click to expand...

Strange when you only have the two crash dmps, please see my canned info below;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
Click to expand...

You are welcome btw :)

Got to get a few hrs work in so will not be around until later on today UK time.
 
Speccy url below: (Things might be different because i got a clean windows install yesterday. Wich didn't fix my issues)

I ran memtest86 last night and it passed without any errors.

It's also good to know that normally the crashes only happened when i was playing a game but yesterday it happened while i was just using chrome.

The psu model i'm using is:
Corsair TX-M Series TX650M V2 - Voeding (intern) ATX12V 2.4/ EPS12V 2.92 - 80 PLUS Gold - 100-240 V
This is where i bought it: https://azerty.nl/product/corsair/2...650m-v2-voeding-intern-atx12v-2-4-eps12v-2-92

I still have a spare PSU laying around. Would you recommend putting it in and seeing if it fixes anything?

I also attached the crash dump from yesterday.
 

Attachments

phillpower2 said:
The crash dmp from yesterday will be of more help than the one attached which btw does not point towards drivers but hardware.

To address what we can see in Speccy you need to be with the PC so it can wait until we have the other crash dmp and while we look at that you can go about the remedial work, I will mention the following though, your Speccy report shows high CPU temps and memory usage, the high CPU is more likely to cause the PC to freeze whereas the high memory usage will cause a BSOD even when the CPU temp is low.

With the other crash dmp can you post a new Speccy url and be sure to not have anything other than Windows running in the background when you run Speccy.



What was the brand and model name or number of the original PSU, weak PSUs damage hardware over a period of time and the GPU being the most power hungry tends to suffer first and the most.



Strange when you only have the two crash dmps, please see my canned info below;



You are welcome btw :)

Got to get a few hrs work in so will not be around until later on today UK time.
Click to expand...
1653501450227.png

I just got this error after my screen went dark for a couple of seconds
 
RealMiel said:
: (Things might be different because i got a clean windows install yesterday. Wich didn't fix my issues)
Click to expand...

There are no system drivers shown to have been installed.

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

phillpower2 said:
What was the brand and model name or number of the original PSU, weak PSUs damage hardware over a period of time and the GPU being the most power hungry tends to suffer first and the most.
Click to expand...

Previous PSU info if you will.

The latest crash was related to your Nvidea GPU drivers, your event viewer info confirms this.
 
phillpower2 said:
There are no system drivers shown to have been installed.

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.



Previous PSU info if you will.

The latest crash was related to your Nvidea GPU drivers, your event viewer info confirms this.
Click to expand...
I forgot about the drivers oops. I just installed them all from the msi website.

My previous PSU is a Cooler Master MWE Bronze 650, ATX12V 2.31 - 230 V.

 
The drivers being missing alone would cause issues and installing them after the fact may still do so, we will need to wait and see.

Corsair Gold efficiency rated PSUs are near the top of the hierarchy while 99.99% of CM PSUs ever made are at the bottom, you are well rid of the CM.

Speccy is now showing far lower CPU temps and even lower memory usage, I note in your new Speccy url that you have gotten rid of Norton AV and Malwarebytes service, both a good call as either one/or both were most likely what was using up all the RAM.

One recommendation to make, enable XMP in the BIOS, Ryzen CPUs do not like slow RAM and you unfortunately do not have the most appropriate RAM for getting the best performance from the CPU, 3200MHz would be best but enabling XMP will at least get your RAM to nearer the 3000MHz mark.

Do the above, test by using the computer as you normally would, post back with an update, if you have any further BSOD, upload the dmp/s, a new Speccy url + tell us what happened, what if anything new had been installed and what the computer was being used for at the time.

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.
 
phillpower2 said:
The drivers being missing alone would cause issues and installing them after the fact may still do so, we will need to wait and see.

Corsair Gold efficiency rated PSUs are near the top of the hierarchy while 99.99% of CM PSUs ever made are at the bottom, you are well rid of the CM.

Speccy is now showing far lower CPU temps and even lower memory usage, I note in your new Speccy url that you have gotten rid of Norton AV and Malwarebytes service, both a good call as either one/or both were most likely what was using up all the RAM.

One recommendation to make, enable XMP in the BIOS, Ryzen CPUs do not like slow RAM and you unfortunately do not have the most appropriate RAM for getting the best performance from the CPU, 3200MHz would be best but enabling XMP will at least get your RAM to nearer the 3000MHz mark.

Do the above, test by using the computer as you normally would, post back with an update, if you have any further BSOD, upload the dmp/s, a new Speccy url + tell us what happened, what if anything new had been installed and what the computer was being used for at the time.

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.
Click to expand...
Hey,

I'm still experiencing crashes. I got my first crash today and after that i turned on XMP but it kept crashing.
This time my pc freezes and automatically restarts. It happened while playing asseto corsa.

There are no dump files :|
I do have a couple of event logs.
The third log is talking about a hardware issue in dutch.

I really don't know what to do anymore.

 

Attachments

Again, do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.

RealMiel said:
There are no dump files :|
Click to expand...

As per my reply #4;

phillpower2 said:
The crash dmp from yesterday will be of more help than the one attached which btw does not point towards drivers but hardware.
Click to expand...

No new dmp files means that Windows has not crashed or that you have not allocated enough space for crash dmps, 20GB on a 1TB will suffice or on a 256GB SSD boot drive no less than 5GB.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us
 
Some of the errors in the file are in Dutch and i'm not sure if i can change that easily. Sorry about that.
 

Attachments

No idea what those errors are saying but can see as much as there have been a couple of problems with Windows and at least one hardware related error in the past couple of days, two things to do before we check any hardware.

Make sure that you have enough space allocated for crash dmps, see Configure the dump type here 10GB of space and small memory dumps is what we need.

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

Do the above, test by using the computer as you normally would, post back with an update when you are ready.
 
I did the repair but it didn't fix the crashing sadly enough.
My screen froze again and the pc automaticaly restarted after a couple of minutes.

This time i did get a dump file.
 

Attachments

Do not get crashes and restarting computers mixed up, they are two different things, see my canned explanation below;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
Click to expand...

Nvidea drivers are flagged up as the cause of the BSOD.


Create a new folder on the desktop, name it Nvidea drivers.

Manually download and save to the folder the drivers from here (Do not use the Auto driver updater option).

Download DDU from here

Create a new system restore point then run DDU and uninstall all present Nvidea drivers.

Restart the computer in Safe Mode only (No Networking). **

Install the new GPU drivers that you saved to the folder on your desktop.

Restart the computer, test then post back with an update for us.

** Do a normal restart if the GPU drivers will not install in Safe Mode
 
Hey,
I followed your steps but it also didn't fix the problem.
I attached the dump file i just got but it looks like it says the same as the other dumps.
 

Attachments

Yep, same Nvidea drivers :(

All that I can suggest is that you repeat the above steps but instead of the latest Nvidea drivers you try older drivers, be sure to select drivers that are dated before you first started having the issue/s.
 
Hey,
I believe that i found a fix for my issue.

A couple of days ago i moved my connection to the gpu to another module in the psu (kinda hard to explain)
I moved the wire from connection 1 to connection 2. (look at the attached image)
Since i did this my issues were gone.

So i guess that my psu is broken?
And would you recommend sending my psu back with warranty or just keep it like this?

I do want to thank you alot for helping me out and the fast responses :)
 

Attachments

Hello RealMiel,

That would not normally cause a BSOD and generate a crash dmp identifying Nvidea drivers as being the cause of the crash so I suspect that it is most likely pure coincidence, if it were a power to GPU issue you would have just gotten a black screen.

AS for returning the PSU, I would try swapping the PSU ports back again, any repeat of the problem make a warranty claim.

You are welcome :)
 
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