I bought a pc from a friend and it worked perfectly fine until i tried to reset the pc and it will not reset. It will load into the lock screen but when i try to enter the pc itll say that the profile is not found and now i dont know what to do
Factory reset wont work
- Thread starter kitten_petter_420
- Start date
-
Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.
Why not Click Here To Sign Up and start enjoying great FREE Tech Support.
This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More. -
Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
- Status
I have a picture of it but it wont let me post it its just a blank blue screen that reads: The user profile service service failed to sign-in
User profile cannot be loaded:
I dont know much of bios but i could try that
User profile cannot be loaded:
I dont know much of bios but i could try that
cyberpowerpc model c series et8834-6562
Thats the tag on the back of the pc i dont know the cpu or anything and i cant access task manager to look at them
Thats the tag on the back of the pc i dont know the cpu or anything and i cant access task manager to look at them
who knows what the previous owner had on it.
why not wipe it and start from scratch?
get the Windows Media Creation Tool, use that to make a bootable USB stick, then boot the laptop using that stick.
the stick creation can be done on any PC.
why not wipe it and start from scratch?
get the Windows Media Creation Tool, use that to make a bootable USB stick, then boot the laptop using that stick.
the stick creation can be done on any PC.
First things first.
You need to find the model of the motherboard so you can get the drivers needed for a reinstall.
Power off and remove the powercord.
Open the side of the case - normally 2 screws on the back and the side panel will slid off.
Have a look at the motherboard for a name and model.
This is needed so we can point you to the correct drivers.
If you have a look at this for an example it will show you how to find the name and model.
In this pic you can see it is a Gigabyte GA-G41M Motherboard.
Reinstall Win 10 Fresh Install
Download the win 10 tool run it to recreate the flash drive – Must be minimum 8GB
https://www.microsoft.com/en-au/software-download/windows10
Watch this video
How To Install Windows 10 From USB - YouTube
In the video at 2:35 Where to install Windows. Highlight each partition and delete.
Then install on the unallocated space.
In the video at 2:54 you will notice it restarts the computer.
When you are doing this and you get to that point Remove the usb stick whilst it is restarting.
Also if you want to setup a local account instead of logging in with a Microsoft account
Turn off your wireless network and or remove the network cable.
This point is 3.32 in the video - Choose I don't have internet.
If you want to log in with a Microsoft account then leave the network as is.
Before doing any install, it is a good idea to go to the support page for your system. Download the drivers you are going to need i.e. chipset, sound, video, wireless, etc. Whilst Win10 has a lot of native drivers, Microsoft drivers are designed for ease of use and are NOT designed for any type of performance. Store these drivers on another usb or you can even just make a folder on your install usb when you are finished making the install usb. Copy the drivers into that folder.
When you are finished with the Windows install, then install your drivers.
You need to find the model of the motherboard so you can get the drivers needed for a reinstall.
Power off and remove the powercord.
Open the side of the case - normally 2 screws on the back and the side panel will slid off.
Have a look at the motherboard for a name and model.
This is needed so we can point you to the correct drivers.
If you have a look at this for an example it will show you how to find the name and model.
In this pic you can see it is a Gigabyte GA-G41M Motherboard.
Reinstall Win 10 Fresh Install
Download the win 10 tool run it to recreate the flash drive – Must be minimum 8GB
https://www.microsoft.com/en-au/software-download/windows10
Watch this video
How To Install Windows 10 From USB - YouTube
In the video at 2:35 Where to install Windows. Highlight each partition and delete.
Then install on the unallocated space.
In the video at 2:54 you will notice it restarts the computer.
When you are doing this and you get to that point Remove the usb stick whilst it is restarting.
Also if you want to setup a local account instead of logging in with a Microsoft account
Turn off your wireless network and or remove the network cable.
This point is 3.32 in the video - Choose I don't have internet.
If you want to log in with a Microsoft account then leave the network as is.
Before doing any install, it is a good idea to go to the support page for your system. Download the drivers you are going to need i.e. chipset, sound, video, wireless, etc. Whilst Win10 has a lot of native drivers, Microsoft drivers are designed for ease of use and are NOT designed for any type of performance. Store these drivers on another usb or you can even just make a folder on your install usb when you are finished making the install usb. Copy the drivers into that folder.
When you are finished with the Windows install, then install your drivers.
- Chipset or Motherboard
- Sata or hard drive
- Video adapter
- Network interface card (NIC)
- Audio
- Touchpad
- Any other hardware drivers needed for your particular model.
How are you using the recovery option? Have you tried via the recovery menu? on the sign in screen click & hold Shift & then while continuing to hold Shift click on restart. Hold shift until in the recovery menu then choose troubleshoot.
- Status