Everything Crashes! Help!

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R

Reeese

PCHF Member
May 3, 2017
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Hello! I need help with my PC.
I own a dell inspirion 23 5000

The problem is; At random Google Chrome will crash as well as other things such as; Skype, CS:GO, Minecraft and Microsoft Edge
Every time these things crash, I try to start them up again, I get a loading symbol for about 1-3 seconds and then nothing happens. I keep trying to load them, but they won't load. Then I restart my computer and when it boots back up, then that app as well as others will do the 1-3 second loading thing and then do nothing. I have restarted my computer multiple times and do not know what to do, please help.
 
Welcome to PCHF Lets get some info from your machine, to get things rolling.


Step 1: Reset Host File


  • Click here to download RstHosts v2.0
  • Save the file to your desktop.
  • Right Click and Run as Administrator.
  • Click on Restaurer, then click OK at the prompt.
  • This will restore the default host file.
  • Next Click on Creer Un Rapport.
  • This will open a logfile, post that in your next reply.

Step 2: MiniToolBox Scan


Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.

Step 3: Autoruns Scan.


Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
After the scan is finished then click on File>>>>>>>>>>>Save
The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


Step 4: HijackThis.



1- Please Click HERE to download HijackThis. -- Unzip to your desktop.
2- Right click run as admin.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy paste the log here.



Step 5: JRT Scan.


Please download Junkware Removal Tool and save it on your desktop.



  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.
Step 6: Adware Cleaner Scan.

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
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