Solved Desktop PC shuts down

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pcpaul

PCHF Member
Sep 27, 2016
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Hi,
My mate asked me to look at his PC after it shut down for no apparent reason while he was typing a word document and then wouldn't re-start. I took out the 2 RAM sticks and re-inserted one then switched on and it seemed ok, re-started/shut down several times over a couple of days and all seemed well. I then added the other RAM and repeated and again all seemed ok.
He took it back but rang me 20 minutes later saying as soon as he started typing in word it shut down again, so I asked him to bring it back.
At first, again, it wouldn't boot so I repeated the steps above and it now seems to work ok, although I haven't yet re-introduced the second RAM stick. I can open word and type and it doesn't shut down.
I know he uses a cordless mouse/keyboard and I'm using USB but don't know if that could be causing the issue. I've run the MiniToolBox and included the log here. Could someone please have a look and see if it gives any clues please?

Cheers
 

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Hello

pcpaul said:
My mate asked me to look at his PC after it shut down for no apparent reason while he was typing a word document and then wouldn't re-start.
Click to expand...
Often a sign of overheating, what is the full brand and model name or number of the computer, if a custom build post all of the hardware specs for us.

Various problems showing in the MTB log but not seeing anything that would cause Windows to shut down randomly so this could be hardware or as mentioned overheating, MTB says No minidump file found but can you look to see if there are anyl.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Upload a File tab.

If no crash dmps available, make sure they are enabled on the computer, how to enable crash dmps steps below;

Right-click My Computer, then click Properties. click the Advanced tab and then under Startup and Recovery, click Settings (or Startup and Recovery) under write debugging information select small memory dump.
 
Thanks for taking a look :)
There aren't any minidumps but I've now turned them on as per instructions.
I can't see how it's over-heating in this case, I've had it running for hours at my house and it never shuts down on it's own, I shut it down and he took it home after over 10 hours off, yet within 10 minutes at his house it shut down when he was typing in an excel spreadsheet.
Should I give him it back and see if we get a dump or is there something else I can look at?
 
Oh sorry, it's a custom build Intel I5 cpu, 2x4gb RAM sticks (Only one in at the moment) Nvidia GeForce GT610 graphics card
 
Thanks, need to wait on any crash dmps for now but will reiterate that sudden shutdowns are most often heat related, this unless of course a Windows error code is generated.
 
I'm perplexed, at his house the computer shuts down within minutes of logging into user account and continually loops trying to re-start and fails. I bring it home plug in my monitor, keyboard and mouse and it boots, logs into user account and everything works normally.
I followed the instructions to create minidump but the folder is still empty.
I looked in event monitor and it shows loads of errors saying the file system on the hard drive is corrupt but if that's the case why is working at my house?
Could it be anything to do with overloading his electric sockets?
 
why not take your keyboard and mouse (don't worry about the monitor) to his place to see how that pans out.
I had something similar about a year ago, long story short, turned out to be their keyboard, replaced it, all the weirdness went away.
 
pcpaul said:
I followed the instructions to create minidump but the folder is still empty.
Click to expand...
You will only get crash dmps if Windows is crashing to a BSOD and then generating a subsequent Stop code and crash dmp, is the computer crashing to a BSOD and displaying any Stop code before it shuts down.

What is the brand and model name or number of the PSU, the GT 610 is not too demanding a graphics card but the system and card still needs clean and stable power to be stable.
 
No blue screen, it just seems to lose power and try to re-boot.

PSU: FSP 400-60GLN.

I stress again though that it does it at his house but not at mine
 
pcpaul said:
I looked in event monitor and it shows loads of errors saying the file system on the hard drive is corrupt but if that's the case why is working at my house?
Click to expand...
These errors are most likely the result of Windows not being shut down correctly on a regular basis.

pcpaul said:
No blue screen, it just seems to lose power and try to re-boot.
Click to expand...
As said already this and the fact that there are no crash dmps suggest that this is not a problem with Windows.

pcpaul said:
I stress again though that it does it at his house but not at mine
Click to expand...
Fully aware of that but if you have a good clean power supply at your property a weak PSU may get by but if for example your friend has a poor electrical circuit or 4 way socket/adaptor that the computer is hooked up to back home then a weak PSU will be weaker, that PSU btw is almost 9 years old and shouldn't be trusted in any event.

You need to troubleshoot this computer at your friends tbh.
 
What is the computer plugged into at your mate's home? If it is a power strip on its last legs or one that has lots of things plugged in and exceeding the ratings, that could account for the loss of power.
 
Any update for us pcpaul? If unreplied to within 48hrs this thread will be closed.
 
Sorry for delay, I replaced the PSU (Thanks phillpower2) and problem solved.
Thanks everyone for helping :)
 
Glad to hear that the issue is resolved and thank you for letting us know (y)

You are welcome :)
 
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