Pending OP Response Could changing SSD be causing the WiFi adapter and sound issues?

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are broken but should be fixed soon. Thank you all for your patience. Thanks, PCHF Management
asadd

asadd

PCHF Member
Oct 6, 2024
5
0
34
Hi all

I have a Asus Zenbook 15 Oled 15" Ryzen (UM3504)

I'm having a very weird issue that I can't get my head around.

I noticed the SSD was failing from time to time so I decided to change the SSD however after booting the laptop I can't connect to the internet and there's also no sound at all.

I have installed all drivers for the adaptor and also all sound drivers directly from the Asus site.

Issue if the adaptor doesn't even show on windows

I have watched so many videos and no methods have worked.

The weird thing is in the bios the WiFi adapter show and also connects to the router, there is also an option to do a test and it passes with no issues

But upon booting windows the adapter disappears can't even locate it under hidden devices on device manager. I thought I might have messed up the card whilst changing SSD.

BUT then I done a test, I put the old SSD back in and it all works fine, there's WiFi and there's sound so I want to rule out faulty hardware (other than failing SSD)

Is anyone able to give some advice on why changing SSD is causing WiFi adapter to disappear and also sound to stop?

Things I've done so far that I can remember
- fresh windows install
- updated all drivers
- reseated SSDs (always works when I use the existing SSD which is going faulty)
- network reset, show hidden drivers etc etc all advice I could find on YouTube

Many thanks in advance
 
Open elevated command promt:

Type each of these commands below and hit enter after each.


sc start Wcmsvc
Click to expand...

sc start Wlansvc
Click to expand...


Also, could you transfer this program to the machine in question, so I can get a look at what is going on.
Maybe use a USB and download on a working machine transfer program and logs.

Download the PCHFLogTool
Unzip to your desktop
Right Click run as admin.
Click Gather logs.
A new .txt named PCHF.txt will appear on your desktop.
Copy paste or attach that.
 
Hi, thank you for your update I'm going to do this now and update shortly
 
As shown below the WiFi and also the card shows in Ur bios and also connects but once booting into windows everything network wise and sound stops working. This only happens with new SSD and not with old existing SSD
 

Attachments

  • 20241006_201858.webp
    20241006_201858.webp
    2.3 MB · Views: 1
You must log in or register to reply here.
Top Bottom