Solved Computer Randomly Reboots Inconsistently

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Ineur

Ineur

PCHF Member
Feb 13, 2022
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specs:

windows 10 home x64

mobo: ASRock B365 Phantom Gaming 4

Intel(R) Core(TM) i3-9100F CPU @ 3.60GHz 3.60 GHz

GPU: NVIDIA GeForce RTX 2060 SUPER (recently had 1660 TI)

PSU: SeaSonic 500w

Two TFORCE 8gb (grey)



Hello all, I bought an NZXT starter pc about a year ago now but the first few months I've had it (February - July) i've never encounterd any problems, but August of last year when New World first came out I had been playing for 1 - 2 hours then it had randomly shut off then booted back up again by itself. Note that I had 1660 Ti from August to Febraury before i sent my computer in for an RMA. The 1660 Ti also re-enabled the issue when I ran the VRAM test on OCCT.

Now that they had sent my computer back and replaced it with a 2060 SUPER im still getting the same issue. When I had launched Lost Arc, clicked "ok" during server select, it shows the "warrior intro" putting lots of stress and ultimately shuts down then turns back on by itself with no errors or bluescreens, it had also reboot as I was typing this out. (Its becoming more frequent now)

Keep in mind that I have never overclocked or underclocked, there isn't any modemlogs or kernelreport errors in either of the 2 folders, I have messed around with the power plan, I turned off automatic restart, I also turned off fast startup, and I have also done a DDU clean. I've noticed in other forums trying to solve the issue myself that most people had fixed this problem with their BIOS updates, so I had updated my BIOS to the latest version, 4.40

Any help is appreciated, this problem has been giving me a splitting headache

PS it doesn't restart when I'm in the BIOS or safe mode
 
I think you need a new power supply. 500W is not enough for the graphics card.
You then need more power for the rest of the computer - maybe around 750W or more
this from your video card user guide
System Power Supply Minimum 550 W or greater system power supply with one 8-pin PCI Express supplementary power connectors.
 
PeterOz said:
I think you need a new power supply. 500W is not enough for the graphics card.
You then need more power for the rest of the computer - maybe around 750W or more
this from your video card user guide
System Power Supply Minimum 550 W or greater system power supply with one 8-pin PCI Express supplementary power connectors.
Click to expand...
Any recommendations? As you can already tell I'm a noob with computers
 
PeterOz said:
Anything with a 10year warranty - you can always use it in a new build. I believe Seasonic are very good.
I wiil ask @phillpower2 to have a look and advise.
I really cannot reccommend anything
Click to expand...
Alright cool, ill be looking at some as well, if he finds any get back to me whenever you can, also thanks for the help
 
Is the 2060 Super an Nvidea branded card or one from someone else like Gigabyte or MSI etc, some require more power than others.

What is the model name or number of the present PSU.

Seasonic are very good but any PSU that you use must be appropriate for the load, you should never use a Bronze efficiency rated PSU for anything more than IGPU or at most an entry level 64-bit OEM add on GPU.

Ineur said:
Two TFORCE 8gb (grey)
Click to expand...

Not enough info, what speed is this RAM, post a link to the stuff if you can.
 
phillpower2 said:
Is the 2060 Super an Nvidea branded card or one from someone else like Gigabyte or MSI etc, some require more power than others.

What is the model name or number of the present PSU.

Seasonic are very good but any PSU that you use must be appropriate for the load, you should never use a Bronze efficiency rated PSU for anything more than IGPU or at most an entry level 64-bit OEM add on GPU.



Not enough info, what speed is this RAM, post a link to the stuff if you can.
Click to expand...
Its all from NZXT

Gpu is MSI GeForce RTX 2060 super

The psu is Seasonic 500w SSR-550GB

And both of the RAM 8gb DDR4 3200, 16-18-18-38 1.35V
 
Can you clarify the PSU details, it can`t be both a 500W and a SSR-550GB model.

Ineur said:
And both of the RAM 8gb DDR4 3200, 16-18-18-38 1.35V
Click to expand...

That is the wrong RAM for your CPU, Intel state here that 2400MHz is the max and if you have XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC have trouble posting or be most unstable if it does boot.

Go into the BIOS, disable XMP and then manually set the RAM to run at 2400MHz and the voltage to 1.35V.

You should also make sure that the Windows Power Plan is set to Balanced and not High Performance.

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.
 
The XMP is just a saved profile i don't know if I can disable it or not but my RAM was already set to 2400 and my voltage was also already set at 1.35v

My power plan is also set to balanced

UPDATE: no it still restarts

You mean this? S12III-550
 
Last edited by a moderator:
RAM info acknowledged, you post "And both of the RAM 8gb DDR4 3200, 16-18-18-38 1.35V"

We can only go on the info provided and what you post suggested that XMP was enabled and that the RAM was running at 3200MHz, two reasons why this would be bad, one you have already been informed of in that the RAM is not compatible with your CPU, second reason is that the RAM is not compatible with your MB either if XMP is enabled, you can confirm this for yourself at the ASRock memory support info here click on the Vendor tab at the top left, click on Team and you will see for yourself that 2666MHz is the fastest Team RAM that the board can handle, check all of the bands of RAM and you will likewise find that 2666MHz is the fastest RAM that the board can handle, short version, you can never enable XMP with any brand of RAM if its OC speed surpasses 2400MHz using the present CPU and 2666MHz should you ever upgrade the CPU to allow for 2666MHz RAM.

How have things been going since your reply #9.

Ineur said:
You mean this? S12III-550
Click to expand...

Nope, you post in your reply #7 "The psu is Seasonic 500w SSR-550GB"

Unfortunately there is no such a PSU and the details provided are in fact half of the details for one model of PSU and half of the details for another model of PSU.
 
phillpower2 said:
Waiting for you to answer the above that was asked in my reply #10
Click to expand...
I think my issue is solved, changing everything in OC Tweaker to "Auto" and then following what you said to do by changing it to 2400 mhz and 1.35v

But I have a question, why did the 1660 TI act like this before switching? Was it simply a bad GPU?
 
Ineur said:
But I have a question, why did the 1660 TI act like this before switching? Was it simply a bad GPU?
Click to expand...

Impossible to say but if the settings that have been changed were the same when using the 1660Ti the GPU may have been ok
 
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