So I built this computer in June of last year and problems didn't start arising until the beginning of this year. I found out my HDD was failing so I got a new one and now the HDD is fine, but my computer is still freezing on me. I thought that the HDD failing was causing the crashes but that appears to not be the case. What can I do to find the problem so I can solve it?
Solved Computer I built keeps freezing on me
- Thread starter Conroyale
- Start date
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- Status
let's see your PC specs first.
get Speccy from here; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
now you can paste(Ctrl+V) that link into a post.
get Speccy from here; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
now you can paste(Ctrl+V) that link into a post.
I just remembered something...I have a dual monitor setup and I have one plugged into the HDMI and one plugged into the DVI ports on my graphics card. Could that possibly be the reason it's freezing? I switched out monitors when the screen would just go blank on me but it still reacted very similarly as I couldn't get the picture back without restarting the computer.
so when the screen goes blank, they both go blank?
do the fans and case still make the usual noise and lights?
and when you restart the PC straight away, it all comes good for a while?
or do you wait awhile before restarting?
does it only freeze at a certain time or program?
do the fans and case still make the usual noise and lights?
and when you restart the PC straight away, it all comes good for a while?
or do you wait awhile before restarting?
does it only freeze at a certain time or program?
When the screens went blank, it was usually when I either turned the computer on before the monitors. The fans would still be on and, if I remember correctly, the computer would still be running as I could hear a video I was watching while see nothing. Restarting the PC was the only way to make the picture come back. I tried unplugging the monitors and plugging them back in but that didn't help. When I changed out one of the monitors, the going blank stopped but I think that's when the freezing started to happen.
Currently when my computer freezes, it happens anytime, whether I'm logged in or not. I leave my PC on when I'm at work and come home to see it froze two hours after I had left, even when it's on just the desktop screen with no programs running. Sometimes I turn it on and leave it without even logging in and it still freezes.
Currently when my computer freezes, it happens anytime, whether I'm logged in or not. I leave my PC on when I'm at work and come home to see it froze two hours after I had left, even when it's on just the desktop screen with no programs running. Sometimes I turn it on and leave it without even logging in and it still freezes.
let's attack this from 3 sides; heat, drivers and graphics card.
first up, do you have the Nvidia GTX1070 or the AMD Radeon Vega (or both) in that PC?
either way, remove any add-on graphics card and plug the monitors into the mobo ports.
only one monitor will actually suffice to test this theory.
see if the freezing or blank display still occurs.
as to heat, take off the side cover and make sure the fans are all moving freely and there is no dust buildup anywhere within the chassis.
and drivers, check the manufactures website and download the latest versions.
first up, do you have the Nvidia GTX1070 or the AMD Radeon Vega (or both) in that PC?
either way, remove any add-on graphics card and plug the monitors into the mobo ports.
only one monitor will actually suffice to test this theory.
see if the freezing or blank display still occurs.
as to heat, take off the side cover and make sure the fans are all moving freely and there is no dust buildup anywhere within the chassis.
and drivers, check the manufactures website and download the latest versions.
and you had removed your add-on graphics card?
and did you have 2; the AMD and a Nvidia?
Can I ask why Windows 10 and Windows Defender have never been updated, until both are fully up to date you are wasting your time troubleshooting and we are not in a position to help you as we have no way of knowing if you are running a legitimate version of Windows 10.
I would suggest that you get rid of Avast as it has become a bit of a monster in that it foists all sorts of unwanted extras on folk, many of which cause issues.
You can uninstall Avast in the Control Panel but should you have any problems see Avast clean removal info here Please create a new system restore point first.
We can also see McAfee SiteAdvisor Service and other junk from Iobit on the computer, McAfee could also be causing conflict so get rid of that as well.
McAfee product removal tool (MCPR) here
Once any other AV has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.
Post back once Windows 10 and Windows Defender are both fully up to date and we will go from there if you are still having issues.
Operating System
Windows 10 Home 64-bit
Computer type: Desktop
Installation Date: 6/9/2018 10:38:14 PM
Windows Security Center
Hotfixes
Installed
Not Installed
9/14/2019 2019-09 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4516058)
Installation Status: Failed
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.
9/13/2019 2019-09 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4516058)
Installation Status: Failed
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.
9/13/2019 2019-09 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4516058)
Installation Status: Failed
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.
9/13/2019 2019-09 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4516058)
Installation Status: Failed
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer
I would suggest that you get rid of Avast as it has become a bit of a monster in that it foists all sorts of unwanted extras on folk, many of which cause issues.
You can uninstall Avast in the Control Panel but should you have any problems see Avast clean removal info here Please create a new system restore point first.
We can also see McAfee SiteAdvisor Service and other junk from Iobit on the computer, McAfee could also be causing conflict so get rid of that as well.
McAfee product removal tool (MCPR) here
Once any other AV has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.
Post back once Windows 10 and Windows Defender are both fully up to date and we will go from there if you are still having issues.
Operating System
Windows 10 Home 64-bit
Computer type: Desktop
Installation Date: 6/9/2018 10:38:14 PM
Windows Security Center
Hotfixes
Installed
Not Installed
9/14/2019 2019-09 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4516058)
Installation Status: Failed
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.
9/13/2019 2019-09 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4516058)
Installation Status: Failed
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.
9/13/2019 2019-09 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4516058)
Installation Status: Failed
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.
9/13/2019 2019-09 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4516058)
Installation Status: Failed
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer
Can you answer the above for us + do the following for us;
Post an updated Speccy url and the brand and model name or number details of the PSU.
I thought it did it automatically and there have been times where it says an "update is happening don't turn off your computer" and whatever else they usually say and I didn't think to look and see if it kept. I thought I had updated it plenty of times. And I'll get the speccy posted tomorrow.
We need the PSU information that was requested.
Noticed the following in the Speccy report;
IObit Malware Fighter
Driver Booster Scheduler
Driver Booster SkipUAC (Connor)
You will not see anything like the above recommended on any reputable forum, they are at best a gimmick and at worse a danger to the operating systems registry, it is an old article but the author is still highly respected and tbh I've not seen it explained better than at the miekiemoes' Blog here
Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.
Depending on priority it can take many months before the driver provider releases any fix and they sometimes do not even bother.
As an asides Conroyale, can you update or conclude your previous thread here
Noticed the following in the Speccy report;
IObit Malware Fighter
Driver Booster Scheduler
Driver Booster SkipUAC (Connor)
You will not see anything like the above recommended on any reputable forum, they are at best a gimmick and at worse a danger to the operating systems registry, it is an old article but the author is still highly respected and tbh I've not seen it explained better than at the miekiemoes' Blog here
Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.
Depending on priority it can take many months before the driver provider releases any fix and they sometimes do not even bother.
As an asides Conroyale, can you update or conclude your previous thread here
Sorry, I missed the power supply part of the question.
EVGA 120-G1-0650-XR GOLD 650W Fully Modular Continuous Power Supply
This is the power supply I am using. And I'll get to uninstalling those programs. A friend recommended them to me because a laptop of mine's fan was running top speed and I thought it was beneficial, though I've had my suspicions about it.
EVGA 120-G1-0650-XR GOLD 650W Fully Modular Continuous Power Supply
This is the power supply I am using. And I'll get to uninstalling those programs. A friend recommended them to me because a laptop of mine's fan was running top speed and I thought it was beneficial, though I've had my suspicions about it.
And I posted this problem in another forum and they suggested downloading the motherboard drivers, which I did, except one didn't take out of the four options at the manufacturer's site.
The four were: Realtek PCI-E Ethernet Drivers, Realtek High Definition Audio Driver, AMD Chipset Driver, and AM4 RAID Driver.
I installed the chipset driver, rebooted, and then the remaining three but the last one says "system configuration is not compatible for RAID drivers or applications installation."
The four were: Realtek PCI-E Ethernet Drivers, Realtek High Definition Audio Driver, AMD Chipset Driver, and AM4 RAID Driver.
I installed the chipset driver, rebooted, and then the remaining three but the last one says "system configuration is not compatible for RAID drivers or applications installation."
- Status