Computer cuts out / screen goes black

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Swashy893

Swashy893

PCHF Member
Nov 2, 2020
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CPU: Ryzen 5 1600
Graphics card: Radeon RX480
Mother Board: B350 MSI Mortar
Power: Corsair CX650M
SSD: WD M.2 250GB
HDD: Seagate BarraCuda SATA 3TB
RAM: 16GB

Hello many thanks in advance to whoever can advise me. I am not a tech savvy person.

I was using Adobe premiere Pro editing suite for about 4 hours before both monitors cut out and went black.
The computer was still on and the fans were still turning but no response from the mouse and keyboard.
I also had a red light next to my CPU which indicates a CPU issue perhaps? That LED has gone out on restart.

This has never happened before and I have used my computer for long sessions for about 2 years.
My mother board annoyingly, also has decorational red LEDs and its completely unclear if they serve a purpose.
There are 2 LEDs beneath the power button one blue and one flashing red but that has been there a long time.

After the 1st instance, I updated all software and drivers etc.
Unfortunately it just happened again today.

I tried to update a photo but the file is too large apparently.
 

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  • CPU screen shot.jpg
    CPU screen shot.jpg
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Hello
veeg said:
Hello

Did you check the temps on your gpu?
Click to expand...

At the time of the crash, I did not see the temp. But I did check them whilst using premiere pro for about 20 minutes and it never went above 60c.
I will monitor it properly thanks for the suggestion. By the way, could you tell me what the ideal temp is? At what temp should I start to get worried? Usually it only goes high for a few seconds whilst it renders a graphic for example
 
From what i can find,the max temp is 71.1 c for a standard.. I id read some saying they have seen there card go as high as 90 c...

Also it seems if the card needs to it will draw 84 watts from the card slot,it has a total of 164 watts of consumption..
 
It may have been the CPU that was overheating and the system being shut down to protect it from frying which would also explain the critical error we can see in your Event Viewer screenshot.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
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