Hi everyone,
My grandma is an avid computer user, and she emails lots of people and reads news and plays Solitaire, etc...
She just recently got a new computer and had me set it up for her. As I was logging into her email on her new computer to set that up, any and all passwords we tried (including the one saved in Google Chrome) came back as incorrect. I tried to use the Yahoo login helper to try and recover the account, but it didn't help because she hadn't associated a phone number with that account, as she got it in 2006 when Yahoo didn't ask for it upon signup. The weird thing was that she had apparently checked "remember my computer" upon a login awhile back on her old computer, so her email was still fully accessible from that old computer. We created her a new email account and assigned a phone number to it, but she had folders in her old Yahoo account with about 500 emails in them. The only way we could see those emails going on to the new account was by forwarding all of them to the new one, which we started doing. We took a break and went to sleep. The next morning, as I log into her old computer, low and behold, it asked for the password of the old Yahoo account. And that's where we are now. I think the password is unknown because she had a crappy fake tech support scam company access her computer back in 2015 to "fix the wiruses" and they must have changed the password to her email. Upon trying to call their phone number, we got a classic "this phone number has been disconnected." Upon looking up the tech support company online, we found out that they were indeed scammers and their "business" had been shut down. I tried contacting Yahoo (didn't work out) and all my sources are saying that her old email account is basically now lost in an abyss somewhere in Yahoo's server. Can you guys think of any way to recover her old account? Because I sure as hell can't. I've even considering hiring a hacker or someone to hack into it and recover it for us. I really don't want to see her lose all of those emails and everything else, so I'm just asking if you guys have any ideas.
My grandma is an avid computer user, and she emails lots of people and reads news and plays Solitaire, etc...
She just recently got a new computer and had me set it up for her. As I was logging into her email on her new computer to set that up, any and all passwords we tried (including the one saved in Google Chrome) came back as incorrect. I tried to use the Yahoo login helper to try and recover the account, but it didn't help because she hadn't associated a phone number with that account, as she got it in 2006 when Yahoo didn't ask for it upon signup. The weird thing was that she had apparently checked "remember my computer" upon a login awhile back on her old computer, so her email was still fully accessible from that old computer. We created her a new email account and assigned a phone number to it, but she had folders in her old Yahoo account with about 500 emails in them. The only way we could see those emails going on to the new account was by forwarding all of them to the new one, which we started doing. We took a break and went to sleep. The next morning, as I log into her old computer, low and behold, it asked for the password of the old Yahoo account. And that's where we are now. I think the password is unknown because she had a crappy fake tech support scam company access her computer back in 2015 to "fix the wiruses" and they must have changed the password to her email. Upon trying to call their phone number, we got a classic "this phone number has been disconnected." Upon looking up the tech support company online, we found out that they were indeed scammers and their "business" had been shut down. I tried contacting Yahoo (didn't work out) and all my sources are saying that her old email account is basically now lost in an abyss somewhere in Yahoo's server. Can you guys think of any way to recover her old account? Because I sure as hell can't. I've even considering hiring a hacker or someone to hack into it and recover it for us. I really don't want to see her lose all of those emails and everything else, so I'm just asking if you guys have any ideas.
