Solved Blue Screen Of Death (0x00000133 / ntoskrln.exe / hal.dll)

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Exyztence

Exyztence

PCHF Member
Apr 11, 2020
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Hello,
I am writing here because I am already helpless for things that are happening on my new computer. I'm getting crazy and I can't handle it, despite literally doing all the Internet tutorials that were.
I am on new equipment and after the format:
Every once in a while, my computer starts to lag, I can't get into any app but what is strange: for example, one application works for me normally, but another does not even launch when I start it, or other apps lags a lot. Also then my browser doesn't work, as if I didn't have internet. During this "lag" before the computer crashes when I go to task manager, it is empty. (it always crashes after while when the lags occure). After some time of lags, the computer freezes completely and turns out with the blue screen of death.
I had such bsod as:
DPC_WATCHDOG_VIOLATION (almost always)
WHEA_UNCORRECTABLE_ERROR (few times).
I even turned on saving minidumps and when I checked them with the bluescreenview program, the files that are red: ntoskrnl.exe and hal.dll.
The error is 0x00000133
Please help me.
Regards,
Oliwier.

My PC:
CPU: Intel Core i9-9900k
GPU: MSI RTX 2070 SUPER GAMING X 8GB
Motherboard: MSI MPG Z390 Gaming PRO Carbon AC
RAM: x4 8GB Kingston 2666mhz
Power supply: Corsair RM750X 750W
Cooling: BE QUIET! Dark Rock PRO 4

Minidump:
www.mediafire.com

041120-8671-01

MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
www.mediafire.com

Logs from script ,,Log collector v2" which people says is better and more detailed than minidump.

OLIWIER-(2020-04-11_19-32-36).zip

drive.google.com drive.google.com

Version 10.0.18363 Build 18363
 
Sorry Exyztence but it is not for helpers to have to download information from external sources when trying to help other people, if you want your dmps looking at upload them here for us using only the method provided below.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

Fwiw, ntoskrnl.exe and hal.dll are both parts of the Windows structure so something else drove them into conflict.
 
You have not used the clear steps that were provided in my reply #2 for providing the crash dmps, rar is not used on these forums.
 
Looks like the processors Threat Detection Technology does not like Discord, see info from your crash dmp in the attachment.

Uninstall Discord, restart without it and test.
 

Attachments

  • Discord crash.jpg
    Discord crash.jpg
    301.4 KB · Views: 352
Hi,
okay, I already uninstalled it and im going to test it.
But if it's gonna be it, what can I do? Discord is kinda important for me. I have to contact with them?
And it is the only app that seems to be the reason of BSOD?
Thanks for your reply, I really appreciate it.
Oliwier.
 
Did you restart the computer after uninstalling Discord, if not can you do so.

Can I ask that when you provide feedback you include as much info as you can, it saves time by us not having to post back asking if you had done each step as was suggested, for example, you posting I already uninstalled it, restarted and im going to test it would have saved me having to ask and be explaining this when I could be helping someone else.

Sorry but I can only help you with troubleshooting and where Discord is concerned it is their support that you would need.

No other issues at all in the crash dmp..


NB: Got an early start so going offline soon, back asap tomorrow.
 
Yes, I have restarted computer and done everything u said. I am really thankful for your reply. I will be testing it now and reply if there will be any results.
Good night :)
 
Great, will check back tomorrow, good luck meanwhile.

You are welcome and thanks :)
 
Hi!
The BSOD happened again. After the computer restarted, it happened again after 5 minutes.
I have attached zip with those 2 minidumps.
I have uninstalled discord already, as u said.
Regards,
Oliwier.
 

Attachments

It happened twice, at 10pm and 5 minutes later.
I wish you happy easter :)!
Minidump is above
 
Both crashes were caused by the GPU drivers and the dxgkrnl.sys drivers in particular.

Download MiniToolBox and save the file to the Desktop.


Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.

As an asides Exyztence, bumping your thread is rude and will not get you a reply any quicker, quite the opposite in fact and should you do it again you will go to the bottom of the reply list.
 
Hi.
When I was writing the reply, my computer crashed again.
I also want to apologise - I did not mean to bump my thread, but to clarify my previous message and wish you happy easter.
I will not do it any again and I am really sorry. :)
Below I attach new minidump file and logs from MiniToolBox, before and after BSOD, with all options checked as u mentioned above.
Thanks and regards,
Oliwier.
 

Attachments

I cant edit my previous message and I have to write a reply, Im sorry about that.
EDIT: I upload the new file, because I haven't closed browser while using this app before. Now I have closed and updated file is below.
 

Attachments

Audio drivers are to blame this time, Audiodg.exe and vrtaucbl.sys to be more precise.

Do you happen to use the software found here

Off to look at the MTB log, will get back to you.

Edit to add: Can you do the MTB log again but this time select English as the language.
 
Hi.
Yes, I had installed today virtual audio cable because it is kinda neccesary for me. I will uninstall it then, if it makes my computer crash.
Here is MTB in english.
Im just curious why so many apps crash my PC. I didnt have those problems on my old specs.
Greetings,
Oliwier.
 

Attachments

Sorry Exyztence but while you have and use such garbage as Advanced System Repair Pro we cannot help you, this type of nonsense is most often the cause of peoples troubles, they offer you all sorts of optimisation but then break your computer then ask for a fee to fix it, I have a canned speech for such dross, I suggest that you read that and the thread here

You will not see anything like this recommended on any reputable forum, they are at best a gimmick and at worse a danger to the operating systems registry, it is an old article but the author is still highly respected and tbh Ive not seen it explained better than at the miekiemoes' Blog here
 
Hi.
So should I make format? If yes, I will install all apps except discord and virtual audio cable.
If the bsods will occure again after disc format, could I make new thread here?
 
I would recommend that you clean install Windows, drivers for the MB and starting with the chipset drivers first then lastly the latest GPU drivers.

Post back here once you have done the above and we can go from there, whatever you do, do not install anything else until you have post back here as we need a clean slate to work with.

Do you have the following, Windows 10 media for the clean install, driver disk for the MB, driver disk for the GPU.
 
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