Solved Blue Screen From Security Update

[Eddie Paul Litz]

The update above caused a BSOD for some reason. The error code was> Critical Process Died. Can yens figure this out for me please? For right now, I have the update hidden & excluded. I currently have no dumps to upload, sorry.

 

[veeg]

Hello Eddie
Hopefully some of our members will chime in soon.
@jmarket @phillpower2

 

[jmarket]

Without the dump files we can't determine what caused the BSODs. But go ahead and upload a MTB log for us

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

Also do the following:

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip. [/list]

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

 

[Eddie Paul Litz]

Here's the File.

 

[Eddie Paul Litz]

Without the dump files we can't determine what caused the BSODs. But go ahead and upload a MTB log for us

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

Also do the following:

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip. [/list]

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

Have you figured out anything?

 

[jmarket]

I'm still waiting for your Sysnative logs

 

[Eddie Paul Litz]

Have you figured out anything?

Would you like me to use MTB for that?

 

[jmarket]

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip. [/list]

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

 

[Eddie Paul Litz]

Here's the Zip you requested.

 

[jmarket]

Did you delete the dump files? The logs say there's supposed to be dump files but none exist.

 

[Eddie Paul Litz]

I did mention that I have no dump files to upload. Sorry.

 

[Eddie Paul Litz]

Has anyone found out anything about this issue yet?

 

[jmarket]

I've been busy working.

Without dump files, I can't determine the cause of the BSOD. Do you at least have minidumps enabled?

Do you remember what the BSOD said when it occurred?

 

[Eddie Paul Litz]

I've been busy working.

Without dump files, I can't determine the cause of the BSOD. Do you at least have minidumps enabled?

Do you remember what the BSOD said when it occurred?

The BSOD said "Critical Process Died". Shall I cause the BSOD to happen again to get the dump file you need?

 

[veeg]

If you can yes.

 

[Eddie Paul Litz]

If you can yes.

I'll see what I can do.

 

[Eddie Paul Litz]

I tried to reproduce the issue but no BSOD occured but instead just rebooted & went to my login instead. I'll try again later on today.

I checked the dumps folder but again, it was empty.

 

[Eddie Paul Litz]

Seems like it keeps failing to install instead of showing BSOD.

 

[Rustys]

Have you checked to see if the system was set to create the dump files ever the Mini one like in Post #13?

Do you at least have minidumps enabled?

You will have to check and make sure the system is configured to create the dump files.

 

[Eddie Paul Litz]

My system is set to make dumps Automatically.