Blue Screen, Black Screen, Hanging Up, Several Crashes

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Sadiew1990

Sadiew1990

PCHF Member
May 7, 2022
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- System Manufacturer: "To be filled by O.E.M." (what the system information app says. I built the computer myself so maybe that's why).

- Model number: N/A

- OS: Windows 10, Version 21H2 Build 19044.1682

- 64 bit

- Original OS: Windows 7

- OS is a full retail version

- About 7 years old

- OS is about 3-4 yrs old, installed Windows 10 when my computer was Windows 7 and I couldn't get it to boot into Windows

- Desktop

- Intel i7-4790 CPU @3.60GHZ

- AMD Radeon R9 390 series

- Motheboard: ASRock B85M-DGS

- Corsair CX600

Some information on the issue: My computer has been crashing a bit, both blue screen, black screen instant-crashes, freezing up (screen gets no input and I can't talk but I can hear other people still talking, through discord and such). In the event viewer I get an error "WLAN Extensibility Module has failed to start. Module Path: C:\WINDOWS\system32\Rtlihvs.dll. Error Code: 126." I don't know why this would be causing a crash, as it usually seems to just be about whether people can get internet at all, which I have no problem with. Also, at least one of my video card fans fell off and I'm ordering a replacement fan for it that I will install.

I can't seem to attach the dump files or compress them into a zip file. I'm able to view them, but I don't have permissions to attach it, even though I'm the admin.


Any assistance greatly appreciated.
 
Speccy Scan.
  • Please go here and download Speccy.
  • Install and run the program.
  • Upon Completion:
  • Hit File
  • Publish Snap Shot
  • A link will appear, post that link.
Step 2: Get System Info Log.

Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here, and Here.
Copy the URL after your report is loaded.
Then send us the link.


I can't seem to attach the dump files or compress them into a zip file.
Click to expand...

If possible.

Zip and upload your mini dump files, post them here for review.
h30434.www3.hp.com

How to compress and upload Minidump files

Table of Contents: A How to compresss Minidump files using 7-Zip B How to compresss Minidump files using WinRar C How to upload Minidump files using MediaFire - free cloud storage service
h30434.www3.hp.com h30434.www3.hp.com

If not download and save this to your desktop, drag and drop any minidump file onto it and it will create a report, post it in your reply for each dump file.
:)
 
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