Black screen while playing demanding games

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B

BeepBoop

PCHF Member
Sep 16, 2023
2
0
35
So, this has been an issue for the better part of a year now. It hasn't affected me much until lately and now I'm determined to get it fixed. Both monitors will go black during demanding games only, I can still hear audio, it seems like the keyboard still works as I can hear what I'm doing in game. Eventually, the audio stops and it just sits here. Monitors both display "No Signal".
Over the past year I've replaced the mobo for unrelated reasons and within the last week changed out the psu. CPU is liquid cooled, GPU isn't. I do have 4 intake fans directed at the GPU along with 4 exhaust. GPU temps don't seem to get above 70-75, but I'm not constantly watching them and there's no "build up" or "tells" to when this will happen so I haven't caught the temps right before the screen blacks out.

Speccy

Appreciate any help
 
MiniToolBox by Farbar Version: 13-05-2022
Ran by HP (administrator) on 16-09-2023 at 10:05:42
Running from "C:\Users\HP\Downloads"
Microsoft Windows 11 Home (X64)
Model: MS-7D08 Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/16/2023 08:44:17 AM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: GalaxyClientService.exe, version: 2.0.58.4, time stamp: 0x63d12374
Faulting module name: PocoNet.dll, version: 1.12.2.0, time stamp: 0x634404e3
Exception code: 0xc0000005
Fault offset: 0x00015e49
Faulting process id: 0x0x5920
Faulting application start time: 0x0x1d9e8a3e2044e03
Faulting application path: C:\Program Files (x86)\GOG Galaxy\GalaxyClientService.exe
Faulting module path: C:\Program Files (x86)\GOG Galaxy\PocoNet.dll
Report Id: 1af27bd7-190a-4838-953c-f9090ac06568
Faulting package full name:
Faulting package-relative application ID:

Error: (09/16/2023 08:42:49 AM) (Source: Application Error) (EventID: 1000) (User: Window Manager)
Description: Faulting application name: dwm.exe, version: 10.0.22621.1635, time stamp: 0x6201aae6
Faulting module name: dwmcore.dll, version: 10.0.22621.2215, time stamp: 0x69d28bd4
Exception code: 0x8898008d
Fault offset: 0x0000000000117c3b
Faulting process id: 0x0x25bc
Faulting application start time: 0x0x1d9e8a3adc3be36
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\system32\dwmcore.dll
Report Id: 5e2b53e3-bb20-4be1-a0e8-8df3154837f5
Faulting package full name:
Faulting package-relative application ID:

Error: (09/16/2023 08:42:45 AM) (Source: Application Error) (EventID: 1000) (User: Window Manager)
Description: Faulting application name: dwm.exe, version: 10.0.22621.1635, time stamp: 0x6201aae6
Faulting module name: dwmcore.dll, version: 10.0.22621.2215, time stamp: 0x69d28bd4
Exception code: 0x8898008d
Fault offset: 0x0000000000117c3b
Faulting process id: 0x0x2e68
Faulting application start time: 0x0x1d9e8a3aaef6bb6
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\system32\dwmcore.dll
Report Id: e03f3c45-bb26-4ec5-b965-dc265df625e5
Faulting package full name:
Faulting package-relative application ID:

Error: (09/16/2023 08:42:32 AM) (Source: Application Error) (EventID: 1000) (User: Window Manager)
Description: Faulting application name: dwm.exe, version: 10.0.22621.1635, time stamp: 0x6201aae6
Faulting module name: dwmcore.dll, version: 10.0.22621.2215, time stamp: 0x69d28bd4
Exception code: 0x8898008d
Fault offset: 0x0000000000117c3b
Faulting process id: 0x0x513c
Faulting application start time: 0x0x1d9e8a3a38b56ef
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\system32\dwmcore.dll
Report Id: 3a207acf-a2de-4533-8ada-6e0bf2e2884d
Faulting package full name:
Faulting package-relative application ID:

Error: (09/16/2023 08:30:12 AM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: GalaxyClientService.exe, version: 2.0.58.4, time stamp: 0x63d12374
Faulting module name: PocoNet.dll, version: 1.12.2.0, time stamp: 0x634404e3
Exception code: 0xc0000005
Fault offset: 0x00015e49
Faulting process id: 0x0x4d84
Faulting application start time: 0x0x1d9e8a1e92b07e9
Faulting application path: C:\Program Files (x86)\GOG Galaxy\GalaxyClientService.exe
Faulting module path: C:\Program Files (x86)\GOG Galaxy\PocoNet.dll
Report Id: eea76e97-45e2-45ca-aceb-a29df5f0f2c8
Faulting package full name:
Faulting package-relative application ID:

Error: (09/16/2023 08:29:35 AM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: GalaxyClientService.exe, version: 2.0.58.4, time stamp: 0x63d12374
Faulting module name: PocoNet.dll, version: 1.12.2.0, time stamp: 0x634404e3
Exception code: 0xc0000005
Fault offset: 0x00015e49
Faulting process id: 0x0x5708
Faulting application start time: 0x0x1d9e8a1d497dc9f
Faulting application path: C:\Program Files (x86)\GOG Galaxy\GalaxyClientService.exe
Faulting module path: C:\Program Files (x86)\GOG Galaxy\PocoNet.dll
Report Id: ecb41b4e-d4fa-4a1a-8dda-7a3513d4db53
Faulting package full name:
Faulting package-relative application ID:

Error: (09/16/2023 08:29:29 AM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: GalaxyClientService.exe, version: 2.0.58.4, time stamp: 0x63d12374
Faulting module name: PocoNet.dll, version: 1.12.2.0, time stamp: 0x634404e3
Exception code: 0xc0000005
Fault offset: 0x00015e49
Faulting process id: 0x0x5a90
Faulting application start time: 0x0x1d9e8a1d155227a
Faulting application path: C:\Program Files (x86)\GOG Galaxy\GalaxyClientService.exe
Faulting module path: C:\Program Files (x86)\GOG Galaxy\PocoNet.dll
Report Id: e0b44958-d91b-495f-af5c-937dcccfd612
Faulting package full name:
Faulting package-relative application ID:

Error: (09/16/2023 08:27:31 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.22621.1635, time stamp: 0x6201aae6
Faulting module name: dwmcore.dll, version: 10.0.22621.2215, time stamp: 0x69d28bd4
Exception code: 0x8898008d
Fault offset: 0x0000000000117c3b
Faulting process id: 0x0x184
Faulting application start time: 0x0x1d9e8a1895518b3
Faulting application path: C:\WINDOWS\System32\dwm.exe
Faulting module path: C:\WINDOWS\System32\dwmcore.dll
Report Id: 44c84e23-d6a0-42af-bbb8-b3542b62f22a
Faulting package full name:
Faulting package-relative application ID:

Error: (09/16/2023 08:27:26 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.22621.1635, time stamp: 0x6201aae6
Faulting module name: dwmcore.dll, version: 10.0.22621.2215, time stamp: 0x69d28bd4
Exception code: 0x8898008d
Fault offset: 0x0000000000117c3b
Faulting process id: 0x0x64fc
Faulting application start time: 0x0x1d9e8a187c46546
Faulting application path: C:\WINDOWS\System32\dwm.exe
Faulting module path: C:\WINDOWS\System32\dwmcore.dll
Report Id: 0d777aaf-4045-4dc2-a1a0-8c255209c8f6
Faulting package full name:
Faulting package-relative application ID:

Error: (09/16/2023 08:27:24 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.22621.1635, time stamp: 0x6201aae6
Faulting module name: dwmcore.dll, version: 10.0.22621.2215, time stamp: 0x69d28bd4
Exception code: 0x8898008d
Fault offset: 0x0000000000117c3b
Faulting process id: 0x0x3830
Faulting application start time: 0x0x1d9e8a1860f0e05
Faulting application path: C:\WINDOWS\System32\dwm.exe
Faulting module path: C:\WINDOWS\System32\dwmcore.dll
Report Id: cd32e6c0-33c8-46d5-abfc-839e67844aad
Faulting package full name:
Faulting package-relative application ID:


System errors:
=============
Error: (09/16/2023 08:46:05 AM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-BNPL98S)
Description: Event-ID 10010

Error: (09/16/2023 08:44:18 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The GalaxyClientService service terminated unexpectedly. It has done this 1 time(s).

Error: (09/16/2023 08:43:35 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 8:28:43 AM on ‎9/‎16/‎2023 was unexpected.

Error: (09/16/2023 08:30:13 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The GalaxyClientService service terminated unexpectedly. It has done this 3 time(s).

Error: (09/16/2023 08:29:37 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The GalaxyClientService service terminated unexpectedly. It has done this 2 time(s).

Error: (09/16/2023 08:29:31 AM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The GalaxyClientService service terminated unexpectedly. It has done this 1 time(s).

Error: (09/16/2023 08:28:43 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 7:53:34 AM on ‎9/‎16/‎2023 was unexpected.

Error: (09/15/2023 08:51:06 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The GalaxyClientService service terminated unexpectedly. It has done this 3 time(s).

Error: (09/15/2023 08:41:52 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The GalaxyClientService service terminated unexpectedly. It has done this 2 time(s).

Error: (09/15/2023 08:28:52 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The GalaxyClientService service terminated unexpectedly. It has done this 1 time(s).


CodeIntegrity Errors:
====================
Date: 2023-09-16 09:44:36
Description:
Code Integrity determined that a process (\Device\HarddiskVolume8\Program Files\Avast Software\Avast\AvastSvc.exe) attempted to load \Device\HarddiskVolume8\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2023-09-16 09:35:05
Description:
Code Integrity determined that a process (\Device\HarddiskVolume8\Windows\System32\SecurityHealthService.exe) attempted to load \Device\HarddiskVolume8\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.


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Amnesia: The Bunker (HKLM\...\Steam App 1944430) (Version: - Frictional Games)
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NVIDIA CUDA Runtime 12.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_CUDARuntimes_12.1) (Version: 12.1 - NVIDIA Corporation)
NVIDIA CUDA Visual Studio Integration 12.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_visual_studio_integration_12.1) (Version: 12.1 - NVIDIA Corporation)
NVIDIA FrameView SDK 1.3.8513.32290073 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.3.8513.32290073 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.27.0.112 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.27.0.112 - NVIDIA Corporation)
NVIDIA Graphics Driver 537.34 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 537.34 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.40.14 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.40.14 - NVIDIA Corporation)
NVIDIA Nsight Compute 2023.1.1 (HKLM\...\{AF4D73A8-FB68-4277-9274-3F078CD23735}) (Version: 23.1.1.0 - NVIDIA Corporation)
NVIDIA Nsight Systems 2023.1.2 (HKLM\...\{A397B122-A879-40D8-941A-68122D92B3B6}) (Version: 23.1.2.43 - NVIDIA Corporation)
NVIDIA Nsight Visual Studio Edition 2023.1.1.23089 (HKLM\...\{B483946D-59A7-4B34-B84F-D628D68BEDF5}) (Version: 23.1.1.23089 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.21.0713 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.21.0713 - NVIDIA Corporation)
Oculus (HKLM\...\Oculus) (Version: <3 - Facebook Technologies, LLC)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.16626.20208 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.16626.20208 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.12527.22270 - Microsoft Corporation) Hidden
OptaneDowngradeGuard (HKLM\...\{86B0E6C1-32E0-42CC-BC4F-BF3C0730CECB}) (Version: 18.0.0.0 - Intel Corporation) Hidden
Oracle VM VirtualBox 6.1.36 (HKLM\...\{8B78A2AB-34B5-4546-8CCF-B78C916BBD98}) (Version: 6.1.36 - Oracle Corporation)
Overwatch (HKLM-x32\...\Overwatch) (Version: - Blizzard Entertainment)
Phasmophobia (HKLM\...\Steam App 739630) (Version: - Kinetic Games)
PixInsight (HKLM\...\{EAF33689-BF26-47E8-AF7D-1CF8FAD22A67}) (Version: 1.8.9.1 - Pleiades Astrophoto) Hidden
PixInsight (HKLM-x32\...\PixInsight 1.8.9.1) (Version: 1.8.9.1 - Pleiades Astrophoto)
PLAY WITH ME (HKLM\...\Steam App 725780) (Version: - Airem)
PMC-8 Configuration Manager 1.0.3 (HKLM-x32\...\PMC-8 Configuration Manager 1.0.3) (Version: 1.0.3 - Explore Scientific Utilities)
Pokémon Trading Card Game Live (HKLM\...\{BA8C81C2-D808-451B-93C7-ABBEB460282E}) (Version: 1.7.1.0 - The Pokémon Company International)
Project Zomboid (HKLM\...\Steam App 108600) (Version: - The Indie Stone)
PuTTY release 0.78 (64-bit) (HKLM\...\{4EEF2644-700F-46F8-9655-915145248986}) (Version: 0.78.0.0 - Simon Tatham)
Python 3.10.7 Add to Path (64-bit) (HKLM\...\{585A1EFD-29F6-4016-9AD0-93068F81AD0C}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Core Interpreter (64-bit) (HKLM\...\{D4C83865-A602-4834-8390-B094CAF22F71}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Development Libraries (64-bit) (HKLM\...\{C9D65557-5B19-4B9B-860E-4E5477F9B10A}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Documentation (64-bit) (HKLM\...\{51EC70CA-6E66-499A-B7F7-94912F3EA381}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Executables (64-bit) (HKLM\...\{CE8E4C24-9C7B-447B-B974-CD8236BE09B9}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 pip Bootstrap (64-bit) (HKLM\...\{30C9588C-5E1D-479E-988A-DA38CADFA384}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Standard Library (64-bit) (HKLM\...\{08D7A4E8-F704-409B-A676-457432DA3248}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Tcl/Tk Support (64-bit) (HKLM\...\{7BB23EC2-FD76-4BDB-813C-3EEFBB7FD3D9}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Test Suite (64-bit) (HKLM\...\{099B73AD-9E34-4ADF-B982-7E3A75610CA6}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python 3.10.7 Utility Scripts (64-bit) (HKLM\...\{E1A1200C-5CC4-404B-BF93-E33C463963CD}) (Version: 3.10.7150.0 - Python Software Foundation) Hidden
Python Launcher (HKLM-x32\...\{96BFBDD2-78C9-42B5-9893-FABA2BB527C4}) (Version: 3.10.7917.0 - Python Software Foundation)
qFlipper 1.3.2 (HKLM\...\qFlipper) (Version: 1.3.2 - Flipper Devices Inc.)
Raft (HKLM\...\Steam App 648800) (Version: - Redbeet Interactive)
Razer Synapse (HKLM-x32\...\Razer Synapse) (Version: 3.7.0731.072516 - Razer Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.60.615.2022 - Realtek)
Realtek Ethernet Diagnostic Utility (HKLM-x32\...\{DADC7AB0-E554-4705-9F6A-83EA82ED708E}) (Version: 2.0.7.3 - Realtek)
Realtek USB Audio (HKLM-x32\...\{0A46A65D-89AC-464C-8026-3CD44960BD04}) (Version: 6.3.9600.2347 - Realtek Semiconductor Corp.)
Red Dead Redemption 2 (HKLM\...\Steam App 1174180) (Version: - Rockstar Games)
Riot Vanguard (HKLM\...\Riot Vanguard) (Version: - Riot Games, Inc.)
RivaTuner Statistics Server 7.3.4 (HKLM-x32\...\RTSS) (Version: 7.3.4 - Unwinder)
Rockstar Games Launcher (HKLM-x32\...\Rockstar Games Launcher) (Version: 1.0.70.1389 - Rockstar Games)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 2.1.6.7 - Rockstar Games)
RstDowngradeGuard (HKLM\...\{13C2A26E-7AD4-4D82-BB4F-DEA6E871B958}) (Version: 18.0.0.0 - Intel Corporation) Hidden
Rust (HKLM\...\Steam App 252490) (Version: - Facepunch Studios)
ScreenConnect Client (77384e6208149c9a) (HKLM-x32\...\{8E6CEDC0-C1FB-433C-BA3B-ABCF24F96228}) (Version: 22.8.10013.8329 - ScreenConnect Software)
Scrutinized (HKLM\...\Steam App 1384770) (Version: - Reflect Studios)
SearchTool Uninst (HKLM-x32\...\SearchTool_is1) (Version: 1.5.0.220824 - HEROSPEED TECHNOLOGY LIMITED)
SmartPSS 2.003.0000002.0 (HKLM-x32\...\SmartPSS) (Version: 2.003.0000002.0 - )
Snagit 2023 (HKLM\...\{16034018-1710-4DBD-9B56-10AFC03ACEE5}) (Version: 23.1.1 - TechSmith Corporation) Hidden
Snagit 2023 (HKLM-x32\...\{1f43946f-ef01-4f4a-8675-ee666b42a97d}) (Version: 23.1.1.27519 - TechSmith Corporation)
SonicWall NetExtender (HKLM-x32\...\{EF06A6A8-6B81-4A09-8223-789953972FFF}) (Version: 10.2.331 - SonicWall Inc.)
Sons Of The Forest (HKLM\...\Steam App 1326470) (Version: - Endnight Games Ltd)
Soulstice (HKLM\...\Steam App 1602080) (Version: - Reply Game Studios)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
StarCraft II (HKLM-x32\...\StarCraft II) (Version: - Blizzard Entertainment)
Stardew Valley (HKLM\...\Steam App 413150) (Version: - ConcernedApe)
Starfield (HKLM\...\Steam App 1716740) (Version: - Bethesda Game Studios)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SteamVR (HKLM\...\Steam App 250820) (Version: - Valve)
Stellarium 0.22.2 (HKLM\...\Stellarium_is1) (Version: 0.22.2 - Stellarium team)
StrangerZ Demo (HKLM\...\Steam App 2400200) (Version: - Lost Frame Development)
Sun Haven (HKLM\...\Steam App 1432860) (Version: - Pixel Sprout Studios)
SUPER PEOPLE 2 (HKLM\...\Steam App 1190340) (Version: - Wonder People)
Teams Machine-Wide Installer (HKLM-x32\...\{731F6BAA-A986-45A4-8936-7C3AAAAA760B}) (Version: 1.5.0.4689 - Microsoft Corporation)
TechPowerUp GPU-Z (HKLM-x32\...\{8B0F211E-5846-4FB2-B0B9-4EB31546FDF9}}_is1) (Version: 2.55.0 - TechPowerUp)
The Elder Scrolls Online (HKLM\...\Steam App 306130) (Version: - ZeniMax Online Studios)
The Elder Scrolls Online (HKLM-x32\...\The Elder Scrolls Online) (Version: 2.6.3.0 - Zenimax Online Studios)
The Forest (HKLM\...\Steam App 242760) (Version: - Endnight Games Ltd)
The Obscura Experiment (HKLM\...\Steam App 2290480) (Version: - Anabasis &amp; Co.)
The Quarry (HKLM\...\Steam App 1577120) (Version: - Supermassive Games)
The Room Three (HKLM\...\Steam App 456750) (Version: - Fireproof Games)
Ubisoft Connect (HKLM-x32\...\Uplay) (Version: 139.2.10843 - Ubisoft)
Ultimaker Cura 5.2.1 (HKLM-x32\...\Ultimaker Cura 5.2.1-5.2.1) (Version: 5.2.1 - Ultimaker B.V.)
UltiMaker Cura 5.2.2 (HKLM-x32\...\UltiMaker Cura 5.2.2-5.2.2) (Version: 5.2.2 - UltiMaker)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{82BD0A1C-815F-487F-9AE7-CE73DA413CFF}) (Version: 4.91.0.0 - Microsoft Corporation)
VeraCrypt (HKLM-x32\...\VeraCrypt) (Version: 1.25.9 - IDRIX)
Vim 9.0 (HKLM\...\Vim 9.0) (Version: 9.0.0 - Bram Moolenaar et al.)
Vulkan Run Time Libraries 1.0.65.1 (HKLM\...\VulkanRT1.0.65.1) (Version: 1.0.65.1 - LunarG, Inc.) Hidden
Warframe (HKLM\...\Steam App 230410) (Version: - Digital Extremes)
WD Desktop App 2.1.0.335 (HKLM-x32\...\{fdd55732-32b6-4783-9b31-db9ad9f96792}) (Version: 2.1.0.335 - Western Digital Corporation) Hidden
WD Desktop App 2.1.0.335 (x64) (HKLM\...\{CA7F7232-526E-41BD-971A-47BE28C18516}) (Version: 2.1.0.335 - Western Digital Corporation) Hidden
WD Discovery (HKLM-x32\...\WDDiscovery) (Version: 4.4.407 - Western Digital Technologies, Inc.)
WD Drive Utilities (HKLM-x32\...\{1993af7f-1716-4c45-96d9-addd25881464}) (Version: 2.1.0.130 - Western Digital Technologies, Inc.)
WD Drive Utilities (HKLM-x32\...\{F150F4B6-43B7-4132-9460-017057950EF9}) (Version: 2.1.0.130 - Western Digital Technologies, Inc.) Hidden
WD SES Driver Setup (HKLM-x32\...\{D9ABF771-729C-471F-A6DF-1010527DB376}) (Version: 2.1.0 - Western Digital) Hidden
Windows Driver Package - Adafruit Industries LLC (usbser) Ports (02/25/2016 6.2.2600.0) (HKLM\...\1245A5961AC9D2C18ADF9EEC931D77E059B7F74E) (Version: 02/25/2016 6.2.2600.0 - Adafruit Industries LLC)
Windows Driver Package - Arduino LLC (www.arduino.cc) Arduino USB Driver (11/24/2015 1.2.3.0) (HKLM\...\8B585560B248755A6C5A24D5C0F50FA998310883) (Version: 11/24/2015 1.2.3.0 - Arduino LLC (www.arduino.cc))
Windows Driver Package - Arduino LLC (www.arduino.cc) Genuino USB Driver (01/07/2016 1.0.3.0) (HKLM\...\EC414D98E2986DCA1628FAED2163CD1C9A4ED7EC) (Version: 01/07/2016 1.0.3.0 - Arduino LLC (www.arduino.cc))
Windows Driver Package - libusb-win32 (libusb0) libusb-win32 devices (04/21/2015 1.0.0.0) (HKLM\...\28E91B69CA377EB48D6E1B92C37F897036E8A818) (Version: 04/21/2015 1.0.0.0 - libusb-win32)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)
Wireshark 4.0.6 64-bit (HKLM-x32\...\Wireshark) (Version: 4.0.6 - The Wireshark developer community, https://www.wireshark.org)

Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-08-14] (Microsoft Corporation)
ExploreStars -> C:\Program Files\WindowsApps\46310CHS.ExploreStars_1.2.0.19_neutral__axmfzzpg8hqv2 [2023-01-26] (CHS)
Fallout 76 -> C:\Program Files\WindowsApps\BethesdaSoftworks.Fallout76-PC_1.0.71.0_x64__3275kfvn8vcwc [2023-01-29] (Bethesda Softworks)
GoPro Player -> C:\Program Files\WindowsApps\GoPro.GoProPlayer_2.1.26.0_x64__1h9vz9xjm6b8c [2023-09-09] (GoPro)
Hello Guest -> C:\Program Files\WindowsApps\tinyBuildGames.HelloGuest_1.0.8.0_x64__3sz1pp2ynv2xe [2022-12-19] (tinyBuild Games)
Hello Neighbor 2 -> C:\Program Files\WindowsApps\tinyBuildGames.HelloNeighbor2_1.1.20.0_x64__3sz1pp2ynv2xe [2023-01-02] (tinyBuild Games)
Hello Neighbor 2 Alpha 1 -> C:\Program Files\WindowsApps\tinyBuildGames.38724A6415B58_1.0.14.0_x64__3sz1pp2ynv2xe [2022-12-19] (tinyBuild Games)
HP PC Hardware Diagnostics Windows -> C:\Program Files\WindowsApps\AD2F1837.HPPCHardwareDiagnosticsWindows_2.3.2.0_x64__v10z8vjag6ke6 [2023-07-29] (HP Inc.)
HP Privacy Settings -> C:\Program Files\WindowsApps\AD2F1837.HPPrivacySettings_1.3.7.0_x64__v10z8vjag6ke6 [2023-08-18] (HP Inc.)
HP QuickDrop -> C:\Program Files\WindowsApps\AD2F1837.HPQuickDrop_2.5.10921.0_x64__v10z8vjag6ke6 [2023-03-11] (HP Inc.)
HP System Event Utility -> C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.3.35.0_x64__v10z8vjag6ke6 [2023-09-15] (HP Inc.)
Instagram -> C:\Program Files\WindowsApps\Facebook.InstagramBeta_42.0.21.0_neutral__8xx8rvfyw5nnt [2023-09-14] (Instagram)
Intel® Optane™ Memory and Storage Management -> C:\Program Files\WindowsApps\AppUp.IntelOptaneMemoryandStorageManagement_18.1.1037.0_x64__8j3eq9eme6ctt [2023-08-18] (INTEL CORP)
Microsoft Family -> C:\Program Files\WindowsApps\MicrosoftCorporationII.MicrosoftFamily_0.2.40.0_x64__8wekyb3d8bbwe [2023-09-14] (Microsoft Corp.)
Microsoft Whiteboard -> C:\Program Files\WindowsApps\Microsoft.Whiteboard_53.10510.531.0_x64__8wekyb3d8bbwe [2023-06-08] (Microsoft Corporation)
Microsoft.WindowsAppRuntime.CBS -> C:\WINDOWS\SystemApps\Microsoft.WindowsAppRuntime.CBS_8wekyb3d8bbwe [2023-09-14] (Microsoft Corporation)
ms-resource://MicrosoftCorporationII.QuickAssist/resources/APP_WINDOW_NAME -> C:\Program Files\WindowsApps\MicrosoftCorporationII.QuickAssist_2.0.21.0_x64__8wekyb3d8bbwe [2023-06-08] (Microsoft Corp.)
ms-resource:app_name_ms_todo -> C:\Program Files\WindowsApps\Microsoft.Todos_2.104.62421.0_x64__8wekyb3d8bbwe [2023-08-31] (Microsoft Corporation) [Startup Task]
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.AV1VideoExtension_1.1.61781.0_x64__8wekyb3d8bbwe [2023-07-22] (Microsoft Corporation)
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.RawImageExtension_2.1.61661.0_x64__8wekyb3d8bbwe [2023-07-07] (Microsoft Corporation)
ms-resource:AppxManifest_DisplayName -> C:\Windows\SystemApps\Microsoft.Windows.PrintQueueActionCenter_cw5n1h2txyewy [2023-09-02] (Microsoft Corporation)
ms-resource:Clipchamp/AppName -> C:\Program Files\WindowsApps\Clipchamp.Clipchamp_2.7.9.0_neutral__yxz26nhyzhsrt [2023-08-24] (Microsoft Corp.)
myHP -> C:\Program Files\WindowsApps\AD2F1837.myHP_25.52334.606.0_x64__v10z8vjag6ke6 [2023-09-02] (HP Inc.) [Startup Task]
NVIDIA Control Panel -> C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.964.0_x64__56jybvy8sckqj [2023-09-14] (NVIDIA Corp.)
OMEN Audio Control -> C:\Program Files\WindowsApps\AD2F1837.OMENAudioControl_1.26.249.0_x64__v10z8vjag6ke6 [2023-08-18] (HP Inc.)
OMEN Light Studio -> C:\Program Files\WindowsApps\AD2F1837.OMENLightStudio_1.0.37.0_x64__v10z8vjag6ke6 [2023-09-14] (HP Inc.) [Startup Task]
OMEN Oasis -> C:\Program Files\WindowsApps\AD2F1837.OMENSpectate_1.24.2.0_x64__v10z8vjag6ke6 [2023-08-26] (HP Inc.)
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2023-01-26] (Microsoft Corporation)
Reader Notification Client -> C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r [2023-01-26] (Adobe Systems Incorporated)
Realtek Audio Control -> C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.44.302.0_x64__dt26b99r8h8gj [2023-09-14] (Realtek Semiconductor Corp)
Spotify Music -> C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.219.941.0_x64__zpdnekdrzrea0 [2023-09-02] (Spotify AB) [Startup Task]
Windows Feature Experience Pack -> C:\WINDOWS\SystemApps\MicrosoftWindows.Client.Core_cw5n1h2txyewy [2023-09-14] (Microsoft Windows)
Windows Feature Experience Pack -> C:\WINDOWS\SystemApps\MicrosoftWindows.Client.FileExp_cw5n1h2txyewy [2023-09-14] (Microsoft Windows)
WindowsAppRuntime.1.1 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_1005.616.1651.0_x64__8wekyb3d8bbwe [2023-09-14] (Microsoft Corporation)
WindowsAppRuntime.1.1 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_1005.616.1651.0_x86__8wekyb3d8bbwe [2023-09-14] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.747.1945.0_x64__8wekyb3d8bbwe [2023-02-05] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.777.2143.0_x64__8wekyb3d8bbwe [2023-02-22] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-03-17] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-03-17] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.882.2207.0_x64__8wekyb3d8bbwe [2023-06-13] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-07-25] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-07-25] (Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 32664.62 MB
Available physical RAM: 21184.73 MB
Total Virtual: 39832.62 MB
Available Virtual: 25372.12 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:952.9 GB) (Free:147.66 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:1863.02 GB) (Free:443.21 GB) NTFS
3 Drive e: () (Fixed) (Total:931.5 GB) (Free:240.75 GB) NTFS
4 Drive h: () (Fixed) (Total:3726.01 GB) (Free:3690.06 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-BNPL98S

Administrator DefaultAccount Guest
HP WDAGUtilityAccount


**** End of log ****
 
Please list your PSU



This is my laundry list, it's a good starting point for troubleshooting and should get you an idea what's going on, none of these should impact a warranty claim:


1. Try running the following programs, also try to keep at least 25-30% of your disks as free space.

Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don't have any files you want to keep.

Run Defragment and Optimize Drives, run this on your drives.



These will free up some space, but you may need to relocate/delete files to reach the suggested free space.



2. Disable any overclocking or changes to power/performance settings

Undo any overclocking you may have done (if any)

Settings > System > Power and sleep > Additional power settings
Make sure your power plan is set to balanced, high performance/ultimate performance is only beneficial on gaming laptops where it needs that extra boost.


3. Check for Operating System Corruption

Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
Run these three commands separately:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.

Note: It doesn't hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn't cause any issues, better to be safe than sorry.


4. Unplug unnecessary devices.

If you have a gamepad, extra monitor, external hard drive/flash drive, or anything that is not essential to using the computer plugged in, unplug it.


Once you have completed all of these tasks, restart it (using the restart option in the power menu) and re-test.
 
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