Solved Black Screen Crashes

[alsyed]

Hello,

I've been getting multiple black screen crashes with my pc. I've built this pc a year and 8 months ago when gpu prices were still awful so I got a Nvidia 1050ti temporarily. And didn't had any single issue with my system. A month ago I bought a XFX RX 6950 XT of amazon for my system. Before installing the new gpu I used ddu to clear the Nvidia drivers and installed the amd drivers from the amd website. used the gpu for two days and the black screen crashes started to happen. Checked event viewer for the warnings and errors thats happens prior to the crashes and nothing were unusual or unique from when I had the 1050ti. I saw in youtube that its better to have updated chipset drivers and gpu drivers. So I used ddu again to remove amd grahpic drivers, updated the chipset drivers and then installed the gpu drivers again. the problem stopped for one day then continued to happen again. Also, updated the MB bios to latest version and after finishing the update the pc kept crashing when it gets to the windows lock screen and bios settings once. So I turned off the pc and swapped back to the 1050ti and the pc kept working without any problem for 3 days. I decided to test the 6950xt on another system. so I swapped my 6950xt with my friend's 3080 to rule out to ensure if the gpu was the problem and for me to test if my power supply was the problem. My pc was fine for 3 days then returned to crash again while my friend's pc didn't have any issue.

FYI:
I am running a separate cable for each 8 pin connector (no daisy chaining) and ensured that they are pushed all way in from gpu and psu side. I've temps and the max temperature I've seen the gpu goes is 81C and 78C for gpu (I know its a little bit high but I don't think it would cause a crash).

Specs:
CPU: Ryzen 5 5600x
RAM: TEAMGROUP T-Force Delta RGB 16 GB (2 x 8 GB) DDR4-3600 CL18
MB: MSI MPG B550 GAMING PLUS ATX AM4
GPU: XFX Speedster MERC 319 Radeon RX 6950 XT
PSU: Corsair RM850x (2021) 850 W 80+ Gold

 

[alsyed]

Edit:
CPU max temp is 81C and GPU max temp is 78C
Further info:
The crashes doesn't happen exclusively during only gaming, It happens also during browsing or even in idle so there is no constant pattern to when the crashes happens.

 

[xrobwx71]

The 3080 requires a 750 W PSU.
The 6950 minimum requirement is 850W. Anytime your are at minimum requirements, especially on a PSU, you'll get minimum performance or no performance in your case.

What PSU does your friend have?

 

[alsyed]

What PSU does your friend have?

EVGA SuperNOVA 850 G5 850 W 80+ Gold

​

The 3080 requires a 750 W PSU.
The 6950 minimum requirement is 850W. Anytime your are at minimum requirements, especially on a PSU, you'll get minimum performance or no performance in your case.

sure its 850W is the minimum but its paired with Ryzen 5 5600x not a high end cpu. the maximum the system can draws is around 550-600W there is still 250-300W left. I don't think power delivery is an issue here.

 

[xrobwx71]

It was the first thing that jumped out at me.

the maximum the system can draws is around 550-600W

How did you measure this?

Lets get a Speccy.

Download Speccy.

To publish a Speccy profile to the Web:​

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

 

[alsyed]

It was the first thing that jumped out at me.


How did you measure this?

PCPARTPICKER, its says my system draws 529w exactly but I am accounting for the extra power that cpu or gpu can draw cuz I've seen them many times draw more power than their TDP

http://speccy.piriform.com/results/yeZPFDYXeccGbsyIONg5NMe

 

[xrobwx71]

so I swapped my 6950xt with my friend's 3080 to rule out to ensure if the gpu was the problem and for me to test if my power supply was the problem. My pc was fine for 3 days then returned to crash again while my friend's pc didn't have any issue.

Just so I'm clear, Your friend ran your card (6950) in his PC for 3 days with no problems? You ran his card (3080) for 3 days and still had the same crash?

 

[alsyed]

Just so I'm clear, Your friend ran your card (6950) in his PC for 3 days with no problems? You ran his card (3080) for 3 days and still had the same crash?

He still using it and its been 5 days without a single problem. But, I am still facing the same issues running his card. it even crashed on me 3 times in one hour in two occasions yesterday.

 

[xrobwx71]

That error indicates the PC shutdown unexpectedly. Every time you force shutdown the PC because of the crash, that error will be generated.

When it crashes, does it turn off then black screen with no fans or lights working in the PC case? Or, does it black screen and the fan and lights are still running?

Have you seen a blue screen at all?

Lets do this.

Gather Event Log (Application):

1. Open an elevated command prompt and enter the following command.
2. wevtutil epl Application %userprofile%\Desktop\application.evtx
3. Please zip up the log which should be saved to your Desktop and then attach to your next post.

Gather Event Log (System):

1. Open an elevated command prompt and enter the following command.
2. wevtutil epl System %userprofile%\Desktop\system.evtx
3. Please zip up the log which should be saved to your Desktop and then attach to your next post.

 

[alsyed]

That error indicates the PC shutdown unexpectedly. Every time you force shutdown the PC because of the crash, that error will be generated.

When it crashes, does it turn off then black screen with no fans or lights working in the PC case? Or, does it black screen and the fan and lights are still running?

Have you seen a blue screen at all?

I don't force shutdown the pc. The crash starts by the monitors suddenly going black. All the fans and rgb lights stay, which includes the case fans, ram, cpu block and gpu. Sometimes the fans rgb light flicker once or several times for few seconds. Then the pc reboots itself automatically. I don't need to force shutdown the pc.

No, didn't encounter any blue screen issue once. All the crashes has been like I've mentioned above.

Gather Event Log (Application):

1. Open an elevated command prompt and enter the following command.
2. wevtutil epl Application %userprofile%\Desktop\application.evtx
3. Please zip up the log which should be saved to your Desktop and then attach to your next post.

Gather Event Log (System):

1. Open an elevated command prompt and enter the following command.
2. wevtutil epl System %userprofile%\Desktop\system.evtx
3. Please zip up the log which should be saved to your Desktop and then attach to your next post.

Sorry, I couldn't figure how to run the commands mentioned.

Here what appears to me:
"Required argument(s) is/are not specified.
The parameter is incorrect."

 

[xrobwx71]

Are you running the prompt as Admin?

copy and paste exactly as typed.

wevtutil epl Application %userprofile%\Desktop\application.evtx

wevtutil epl System %userprofile%\Desktop\system.evtx

I just tested them on 2 PC's and they work.

Then the pc reboots itself automatically. I don't need to force shutdown the pc.

The crash itself is an unexpected shutdown. Thats what that error (41) means.

 

[alsyed]

Are you running the prompt as Admin?

copy and paste exactly as typed.

wevtutil epl Application %userprofile%\Desktop\application.evtx

wevtutil epl System %userprofile%\Desktop\system.evtx

I just tested them on 2 PC's and they work.

Tried Multiple Times couldn't make it work. I attached a photo, probably I am doing something wrong

The crash itself is an unexpected shutdown. Thats what that error (41) means.

I meant that when the crash happens I don't need to force shutdown the pc to make it work again. The pc reboots itself automatically after the crash.

 

[xrobwx71]

 

[alsyed]

View attachment 12475

Same issue

 

[xrobwx71]

Unzip these to your desktop. Right-click each and run as administrator.

It will save a file on your desktop. Upload these 2 files.

Thanks @Rustys

 

[alsyed]

Unzip these to your desktop. Right-click each and run as administrator.

It will save a file on your desktop. Upload these 2 files.

Thanks @Rustys

Did exactly as you mentioned. The CMD window appears for a moment but no file is being saved on my desktop.

 

[phillpower2]

PCPARTPICKER, its says my system draws 529w

It is the card manufacturer that is expected to honour any warranty should the card break, not a PSU calculator or some faceless person on the internet that says that it is ok to ignore any minimum PSU requirements specified by the GPU manufacturer, always check what the GPU manufacturer recommends as a minimum before purchasing any PSU.

CPU: Ryzen 5 5600x
RAM: TEAMGROUP T-Force Delta RGB 16 GB (2 x 8 GB) DDR4-3600 CL18

The RAM is not appropriate for your CPU, AMD state here up to 3200MHz and if you have XMP or DOCP enabled the RAM will get auto OCd past what the CPU can handle and the PC will fall over.

Go into the BIOS, disable XMP and then manually set the RAM to run at 3200MHz and the voltage to 1.35V.

Something to keep in mind for the future, a CPU must be compatible with a MB whereas the RAM has to be compatible with both the CPU and the MB, this because a MB can be compatible with faster CPUs and MB manufacturers often state RAM speeds that far exceed what any CPU the board can handle.

 

[alsyed]

It is the card manufacturer that is expected to honour any warranty should the card break, not a PSU calculator or some faceless person on the internet that says that it is ok to ignore any minimum PSU requirements specified by the GPU manufacturer, always check what the GPU manufacturer recommends as a minimum before purchasing any PSU.

Sure, I already have the minimum requirements specified which is 850w and its a A tier psu also. And I even swapped the card to 3080 which has 750w minimum requirement.

The RAM is not appropriate for your CPU, AMD state here up to 3200MHz and if you have XMP or DOCP enabled the RAM will get auto OCd past what the CPU can handle and the PC will fall over.

Go into the BIOS, disable XMP and then manually set the RAM to run at 3200MHz and the voltage to 1.35V.

Something to keep in mind for the future, a CPU must be compatible with a MB whereas the RAM has to be compatible with both the CPU and the MB, this because a MB can be compatible with faster CPUs and MB manufacturers often state RAM speeds that far exceed what any CPU the board can handle.

I had xmp enabled for 18 months now didn't face an issue. The problem started after upgrading the gpu but the gpu is fine. I will change the frequency of the RAM but I don't think that's what causing the crashes.

Also, just a few minutes ago the pc completely shutdown on me. I turned the psu off and on from the back of pc and as the pc rgb lights started turning on it shutdown again. Is it the psu dying?

 

[phillpower2]

You quoted a wattage that you got from PCPartPicker that is factually inaccurate, the fact that you have an appropriate spec of PSU is good but others that may happen across your thread need to be made aware that you don't purchase a PSU based on anything other than what the add on video card manufacturer says is the minimum.

Not me saying what the maximum speed of RAM is that your CPU can handle, it is AMD and what you were advised was backed up by a link to the AMD homepage for your CPU, don't shoot the messenger but do feel free to take it up with AMD themselves here

The latest episode is typical of something overheating, this includes the PSU internally, how old is the PSU.

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.

 

[alsyed]

I get your point and I agree. Power supply is not a component to be on the bleeding edge or cheap on it. At the end you are paying hundreds of dollars on your pc parts, saving 20-30 dollars on power supply not worth for your safety and your pc parts. I mentioned the wattage from pcpartpicker just to explain that I still have a lot of headroom when it comes to my power supply wattage capacity.

Regarding the maximum RAM speed supported by the CPU I cant disagree on that. AMD knows what their products capable of far more than anyone. I am just mentioning that I had my RAM at 3600MHz since building my pc but didn't face an issue. The issue started after changing the gpu. Nevertheless, I changed the RAM frequency to 3200MHz, didn't know 3600MHz is not supported by my CPU. Thank you for the info.

I had this PSU for a year and 9 months now, same for all the other parts expect the 6950xt is 1 month old.

I will stop quoting I thought it will be easier and more organized that way. Also, I am sorry if my responses are coming out as rude or arrogant. It is not my intention to be recieved as this way. Really appreciate the time, patience and effort the staff of this forum are putting in order to help the community. I guess this issue is getting the worst out of me. I am just trying to give my thoughts to solve the issue asap.