Solved All games cause a system reboot

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lekeim

lekeim

PCHF Member
Apr 6, 2020
5
0
33
Hi,

This problem started when I updated the AMD drivers. When I open any game (via Steam, Origin, battle.net, or other randoms such as MtGA launcher), my PC crashes and restarts. The time spent in game can last anywhere from 0 to 60 seconds, but never longer than a minute. Very specifically, it is ONLY games that cause a crash, everything else works perfectly. However, it does not matter which game or which system, every game is doing it.

These are my specs:
Radeon RX 580
Hybrid SSD and HD
Intel I5 9600
Asus Z390 Motherboard
Corsair CXM 550 W Power Supply
Corsair Vengeance 16 GB (8x2)
Windows 10 64-bit

What I have tried:
Downloading old and new drivers for my GPU (Tried everything from 19.12.3 to 20.4.1)
Hardware and Software diagnostics show no problems
Temperature, power usage, cpu usage, and gpu usage are all very low
Halted all nonessential background programs
Streamed the game through my laptop via steamconnect
Tried different games, from 8bit to RDR2, all cause a restart
Disabling all audio
Did a hard drive diagnostic, all was healthy
Uninstalling and reinstalling games, and steam
Taking apart, cleaning, and putting back together some of my hardware
Moving my PC so it had more airflow
Much more

Posting to this forum after scouring and attempting every close to similar thread I could find, right before I call in and pay for technical help.
 
Welcome to PCHF lekeim,

You have been so thorough with your troubleshooting that there is very little for us to check.

Download MiniToolBox and save the file to the Desktop.


Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.
 
MiniToolBox by Farbar Version: 17-06-2016
Ran by LeKeim (administrator) on 06-04-2020 at 12:23:40
Running from "C:\Users\LeKeim\Downloads"
Microsoft Windows 10 Home (X64)
Model: Z390 I AORUS PRO WIFI Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/06/2020 12:15:17 PM) (Source: ESENT) (User: )
Description: svchost (2596,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/06/2020 12:05:18 PM) (Source: ESENT) (User: )
Description: svchost (6632,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (04/06/2020 12:00:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: RDR2.exe, version: 1.0.1232.48, time stamp: 0x5e7d3890
Faulting module name: RDR2.exe, version: 1.0.1232.48, time stamp: 0x5e7d3890
Exception code: 0x80000003
Fault offset: 0x000000000254ad0c
Faulting process id: 0x30b8
Faulting application start time: 0xRDR2.exe0
Faulting application path: RDR2.exe1
Faulting module path: RDR2.exe2
Report Id: RDR2.exe3
Faulting package full name: RDR2.exe4
Faulting package-relative application ID: RDR2.exe5

Error: (04/06/2020 12:00:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: GameBar.exe, version: 3.38.2002.25003, time stamp: 0x5e5615f2
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
Exception code: 0xc0000409
Fault offset: 0x000000000006db8e
Faulting process id: 0x32a8
Faulting application start time: 0xGameBar.exe0
Faulting application path: GameBar.exe1
Faulting module path: GameBar.exe2
Report Id: GameBar.exe3
Faulting package full name: GameBar.exe4
Faulting package-relative application ID: GameBar.exe5


System errors:
=============
Error: (04/06/2020 12:08:10 PM) (Source: Service Control Manager) (User: )
Description: The AMD User Experience Program Launcher service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

Error: (04/06/2020 12:07:22 PM) (Source: Service Control Manager) (User: )
Description: The AMD User Experience Program Launcher service terminated unexpectedly. It has done this 1 time(s).

Error: (04/06/2020 11:57:56 AM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xffffe2841e2d6050, 0xfffff80274b40818, 0xffffffffc0000001, 0x0000000000000003)C:\WINDOWS\MEMORY.DMP9a402f55-8457-44c8-aae9-691e543cbc71

Error: (04/06/2020 11:57:30 AM) (Source: Service Control Manager) (User: )
Description: The GLCKIO2 service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (04/06/2020 11:57:27 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:50:37 AM on ‎4/‎6/‎2020 was unexpected.

Error: (04/06/2020 11:55:52 AM) (Source: Service Control Manager) (User: )
Description: The AMD User Experience Program Launcher service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

Error: (04/06/2020 11:53:53 AM) (Source: Service Control Manager) (User: )
Description: The AMD User Experience Program Launcher service terminated unexpectedly. It has done this 1 time(s).

Error: (04/06/2020 11:51:13 AM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xffffda038f994010, 0xfffff80033a30818, 0xffffffffc0000001, 0x0000000000000003)C:\WINDOWS\MEMORY.DMP93e22adc-e0c1-4a99-bb01-8aef6f1073db

Error: (04/06/2020 11:50:40 AM) (Source: Service Control Manager) (User: )
Description: The GLCKIO2 service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (04/06/2020 11:50:37 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:38:35 AM on ‎4/‎6/‎2020 was unexpected.


Microsoft Office Sessions:
=========================
Error: (04/06/2020 12:15:17 PM) (Source: ESENT)(User: )
Description: svchost2596,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/06/2020 12:05:18 PM) (Source: ESENT)(User: )
Description: svchost6632,R,98TILEREPOSITORYS-1-5-18: C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log-1023 (0xfffffc01)

Error: (04/06/2020 12:00:44 PM) (Source: Application Error)(User: )
Description: RDR2.exe1.0.1232.485e7d3890RDR2.exe1.0.1232.485e7d389080000003000000000254ad0c30b801d60c45840a754dF:\Steam\steamapps\common\Red Dead Redemption 2\RDR2.exeF:\Steam\steamapps\common\Red Dead Redemption 2\RDR2.exe8511fe7e-e2f6-4552-8926-2ee27b8f5ef2

Error: (04/06/2020 12:00:18 PM) (Source: Application Error)(User: )
Description: GameBar.exe3.38.2002.250035e5615f2ucrtbase.dll10.0.18362.3874361b720c0000409000000000006db8e32a801d60c458ad614ddC:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbwe\GameBar.exeC:\WINDOWS\System32\ucrtbase.dllef5e93da-30dd-4ae5-a0e5-14e5b75f3a03Microsoft.XboxGamingOverlay_3.38.25003.0_x64__8wekyb3d8bbweApp


CodeIntegrity Errors:
===================================
Date: 2020-02-26 08:16:02.685
Description: Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\System32\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume6\Windows\System32\amdihk64.dll that did not meet the Store signing level requirements.

Date: 2020-02-26 08:16:02.540
Description: Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume6\Windows\System32\amdihk64.dll that did not meet the Store signing level requirements.

Date: 2020-02-26 08:15:59.966
Description: Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\System32\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume6\Windows\System32\amdihk64.dll that did not meet the Store signing level requirements.

Date: 2020-02-26 08:15:59.744
Description: Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume6\Windows\System32\amdihk64.dll that did not meet the Store signing level requirements.

Date: 2020-01-02 15:43:09.133
Description: Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\System32\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume6\Windows\System32\amdihk64.dll that did not meet the Store signing level requirements.

Date: 2020-01-02 15:43:08.979
Description: Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume6\Windows\System32\amdihk64.dll that did not meet the Store signing level requirements.

Date: 2020-01-02 15:43:03.009
Description: Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\System32\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume6\Windows\System32\amdihk64.dll that did not meet the Store signing level requirements.

Date: 2020-01-02 15:43:02.588
Description: Code Integrity determined that a process (\Device\HarddiskVolume6\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe) attempted to load \Device\HarddiskVolume6\Windows\System32\amdihk64.dll that did not meet the Store signing level requirements.

Date: 2019-09-20 07:51:29.034
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume6\Windows\Installer\MSI430B.tmp because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

@BIOS (HKLM-x32\...\{C9D46F25-5F9D-4E25-B24F-BC00E9EDF529}) (Version: 4.19.0619.1 - GIGABYTE) Hidden
@BIOS (HKLM-x32\...\InstallShield_{C9D46F25-5F9D-4E25-B24F-BC00E9EDF529}) (Version: 4.19.0619.1 - GIGABYTE)
3DOSD (HKLM-x32\...\{F0D1FAA5-F9F8-4524-9B65-A5BFDDD5A29B}) (Version: 1.00.0051 - GIGABYTE) Hidden
3DOSD (HKLM-x32\...\InstallShield_{F0D1FAA5-F9F8-4524-9B65-A5BFDDD5A29B}) (Version: 1.00.0051 - GIGABYTE)
7-Zip 19.00 (x64) (HKLM\...\7-Zip) (Version: 19.00 - Igor Pavlov)
Advanced Task Manager for Windows Vista & Windows XP (HKLM-x32\...\ATM5_is1) (Version: - Innovative Solutions)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 20.3.1 - Advanced Micro Devices, Inc.)
APP Center (HKLM-x32\...\{D50BEE9A-0EC6-4A58-BF90-35BDC6D6495D}) (Version: 3.19.0704.1 - GIGABYTE) Hidden
APP Center (HKLM-x32\...\InstallShield_{D50BEE9A-0EC6-4A58-BF90-35BDC6D6495D}) (Version: 3.19.0704.1 - GIGABYTE)
Assassin's Creed II (HKLM-x32\...\Uplay Install 4) (Version: - Ubisoft)
Assassin's Creed Odyssey (HKLM\...\Steam App 812140) (Version: - Ubisoft Quebec)
Assassin's Creed Unity (HKLM-x32\...\Uplay Install 720) (Version: - Ubisoft)
AutoGreen (HKLM-x32\...\{CFB76B97-0C1C-4E1A-999A-DE62FA5FEB9A}) (Version: 1.18.0911.1 - GIGABYTE) Hidden
AutoGreen (HKLM-x32\...\InstallShield_{CFB76B97-0C1C-4E1A-999A-DE62FA5FEB9A}) (Version: 1.18.0911.1 - GIGABYTE)
Batman: Arkham Asylum GOTY Edition (HKLM\...\Steam App 35140) (Version: - Rocksteady Studios)
Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
BATTLETECH (HKLM\...\Steam App 637090) (Version: - Harebrained Schemes)
BioShock Infinite (HKLM-x32\...\1752654506_is1) (Version: 1.0.1643565 - GOG.com)
Blood and Wine (HKLM-x32\...\1441620909_is1) (Version: 1.32 - GOG.com)
Blood Bowl 2 (HKLM\...\Steam App 236690) (Version: - Cyanide Studios)
Branding64 (HKLM\...\{133E6274-9FD4-4ABD-80A8-2A954E89EAD6}) (Version: 1.00.0002 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization BR (HKLM\...\{E7AA1A02-575C-14C6-FBEF-4BE6D46A5B74}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{EB6C44F1-0F78-FE10-BC63-90BA50AB0CE9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{B26D75B8-FAB7-6F8B-767F-BAF975383D91}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{36EDC500-E4C0-371C-9865-08450415C1E9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{4C2FB7FD-89FD-BA5C-585A-3811F326AD34}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{D74218A3-C503-57EF-AC9F-2220082E7ADE}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{DA433FCF-90A1-19A5-65A7-FDF82DE4826D}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{949F125B-A6CC-5A5E-EEE7-4AC50305C1FA}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{20D46801-147B-30AD-7C5A-AC4560A79096}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{22C39711-2747-D264-319A-1550BEEAAEC6}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{1DBACFDB-5E43-7882-36BD-53526D34BD22}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{A91FC4BF-C1EC-ADCA-79D1-F4F0671F1D60}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{ED75A775-03A7-F214-868D-497748707968}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{07BFBD5C-2F63-6828-1B61-B41A44113F3B}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{E6038D3E-5D87-8DF7-6D05-BE7532C3E73E}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{DFAD9DAC-4768-C8BB-4E0E-5239605A9BEA}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{FFBFBD1F-B160-A119-7C43-8584FA2E5665}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{4D1D5407-9B69-6422-629C-8518A26004A4}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{A8379BAB-59A9-C0A3-8BCC-4852EA403692}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{24DF617A-CD23-6E6A-126B-23630D2781CE}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{83DDDFD8-AD42-72F9-E4F1-5456FDB304C9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
Cities: Skylines (HKLM\...\Steam App 255710) (Version: - Colossal Order Ltd.)
Cloud Station (Server) (HKLM-x32\...\{5D132D9D-2A99-48CF-9DCC-775DF6F31384}) (Version: 3.19.0529.1 - GIGABYTE) Hidden
Cloud Station (Server) (HKLM-x32\...\InstallShield_{5D132D9D-2A99-48CF-9DCC-775DF6F31384}) (Version: 3.19.0529.1 - GIGABYTE)
CloudStation (HKLM-x32\...\{6D8DA122-A40A-421B-9D95-FE4C806BCDBE}) (Version: 1.00.0028 - GIGABYTE) Hidden
CloudStation (HKLM-x32\...\InstallShield_{6D8DA122-A40A-421B-9D95-FE4C806BCDBE}) (Version: 1.00.0028 - GIGABYTE)
Crusader Kings II (HKLM\...\Steam App 203770) (Version: - Paradox Development Studio)
Dauntless (HKLM\...\{03AFDFA7-7A23-41B1-AAC2-3898591127D3}) (Version: 1.00.0000 - Phoenix Labs)
Dota Underlords (HKLM\...\Steam App 1046930) (Version: - Valve)
Dragon Age: Origins (HKLM-x32\...\{AEC81925-9C76-4707-84A9-40696C613ED3}) (Version: 1.05.13263.0 - Electronic Arts)
Dragon Age™: Inquisition (HKLM-x32\...\{DC4C36DC-4E5B-4262-B0C7-157DF534B969}) (Version: 1.0.0.12 - Electronic Arts)
DriverMax 11 (HKLM-x32\...\DMX5_is1) (Version: 11.15.0.27 - Innovative Solutions)
EasyTune (HKLM-x32\...\{7F635314-EE21-4E4B-A68D-69AE70BA0E9B}) (Version: 1.19.0826.1 - GIGABYTE) Hidden
EasyTune (HKLM-x32\...\InstallShield_{7F635314-EE21-4E4B-A68D-69AE70BA0E9B}) (Version: 1.19.0826.1 - GIGABYTE)
EasyTuneEngineService (HKLM-x32\...\{964575C3-5820-4642-A89A-754255B5EFE1}) (Version: 1.19.1205.1 - GIGABYTE) Hidden
EasyTuneEngineService (HKLM-x32\...\InstallShield_{964575C3-5820-4642-A89A-754255B5EFE1}) (Version: 1.19.1205.1 - GIGABYTE)
Endless Legend (HKLM\...\Steam App 289130) (Version: - AMPLITUDE Studios)
ENE IO Driver (HKLM-x32\...\{D0512FFD-6194-4D2E-967E-25B82A3322FF}) (Version: 2.0.8 - ENE TECHNOLOGY INC.) Hidden
ENE RGB HAL (HKLM\...\{87316426-A33E-41E9-942B-968E928A9A47}) (Version: 1.00.10 - Ene Tech.) Hidden
ENE RGB HAL (HKLM-x32\...\{9f93601b-15ea-4e69-8d7c-dfa0f29ae04e}) (Version: 1.00.10 - Ene Tech.) Hidden
ENE_EHD_M2_HAL (HKLM\...\{1CD178C9-BB49-4E59-9DA6-3C152E2A9844}) (Version: 1.00.01 - ENE TECHNOLOGY INC.) Hidden
ENE_EHD_M2_HAL (HKLM-x32\...\{fe81cfd3-9db4-409d-b0f9-26707d1423c6}) (Version: 1.00.01 - ENE TECHNOLOGY INC.) Hidden
EZRAID (HKLM-x32\...\{8F307CB5-FE1C-4BF3-8747-305D14161916}) (Version: 1.18.0918.1 - GIGABYTE) Hidden
EZRAID (HKLM-x32\...\InstallShield_{8F307CB5-FE1C-4BF3-8747-305D14161916}) (Version: 1.18.0918.1 - GIGABYTE)
Fallout: New Vegas (HKLM\...\Steam App 22380) (Version: - Obsidian Entertainment)
Fast Boot (HKLM-x32\...\{FA8FB4F2-F524-48E1-A06C-45602FBF26CD}) (Version: 1.19.0926.1 - GIGABYTE) Hidden
Fast Boot (HKLM-x32\...\InstallShield_{FA8FB4F2-F524-48E1-A06C-45602FBF26CD}) (Version: 1.19.0926.1 - GIGABYTE)
FIFA 18 (HKLM-x32\...\{213CC10A-B8CB-4EBA-B277-6B08B7C22A65}) (Version: 1.0.57.57320 - Electronic Arts)
ForHonor (HKLM-x32\...\Uplay Install 569) (Version: - Ubisoft)
Free DLC program (16 DLC) (HKLM-x32\...\1430743168_is1) (Version: 1.32 - GOG.com)
Frostpunk (HKLM\...\Steam App 323190) (Version: - 11 bit studios)
FTL: Faster Than Light (HKLM\...\Steam App 212680) (Version: - Subset Games)
Game Boost (HKLM-x32\...\{644B5310-D2AA-42A8-9F3B-7B92C856C8D7}) (Version: 1.00.0007 - Gigabyte) Hidden
Game Boost (HKLM-x32\...\InstallShield_{644B5310-D2AA-42A8-9F3B-7B92C856C8D7}) (Version: 1.00.0007 - Gigabyte)
Gigabyte(R) Intel(R) Extreme Tuning Utility (HKLM-x32\...\{1f570976-c2fa-48bf-ab9e-51765958aad7}) (Version: 6.4.1.301 - Intel Corporation)
Gigabyte(R) Intel(R) Extreme Tuning Utility (HKLM-x32\...\{F98F7940-10F8-4D70-B3C4-7F361F86557B}) (Version: 6.4.1.301 - Intel Corporation) Hidden
GigabyteFirmwareUpdateUtility (HKLM-x32\...\{1CBA99CE-1AB3-4366-AFB4-7F7B75EBBE35}) (Version: 1.18.0731.1 - GIGABYTE) Hidden
GigabyteFirmwareUpdateUtility (HKLM-x32\...\InstallShield_{1CBA99CE-1AB3-4366-AFB4-7F7B75EBBE35}) (Version: 1.18.0731.1 - GIGABYTE)
Gloomhaven (HKLM\...\Steam App 780290) (Version: - Flaming Fowl Studios)
GOG Galaxy (HKLM-x32\...\{7258BA11-600C-430E-A759-27E2C691A335}_is1) (Version: - GOG.com)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 80.0.3987.149 - Google LLC)
Google Drive (HKLM-x32\...\{459CE109-4E46-4340-92BC-054642BC3BC2}) (Version: 1.31.2873.2758 - Google, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
Grim Dawn (HKLM\...\Steam App 219990) (Version: - Crate Entertainment)
GService (HKLM-x32\...\{D9CB4282-7B2A-4840-AD1D-9DA72B973DD9}) (Version: 1.16.1202.1 - GIGABYTE)
Gwent (HKLM-x32\...\1971477531_is1) (Version: 5.2.9 - GOG.com)
Hearthstone (HKLM-x32\...\Hearthstone) (Version: - Blizzard Entertainment)
Hearts of Stone (HKLM-x32\...\1441355562_is1) (Version: 1.32 - GOG.com)
Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version: - Blizzard Entertainment)
Intel(R) Chipset Device Software (HKLM-x32\...\{ffddf9dd-c47f-453a-92f5-ac6c98af8b5b}) (Version: 10.1.17968.8131 - Intel(R) Corporation)
Intel(R) Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 1846.12.0.1177 - Intel Corporation)
Intel(R) Network Connections 23.2.0.1006 (HKLM\...\PROSetDX) (Version: 23.2.0.1006 - Intel)
Intel(R) Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 17.5.0.1017 - Intel Corporation)
Intel(R) Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 30.100.1902.3 - Intel Corporation)
Intel(R) Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.50.638.1 - Intel Corporation) Hidden
Intel(R) Trusted Connect Services Client (HKLM-x32\...\{99ee3c29-c7cd-450f-8db9-d43cc49de1c7}) (Version: 1.50.638.1 - Intel Corporation) Hidden
Intel® Optane™ Pinning Explorer Extensions (HKLM\...\{7D4998B3-AC68-4815-AC47-5A1969D91E30}) (Version: 17.5.0.1017 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{defa104a-7d1b-4f16-a1ef-944727a56202}) (Version: 21.10.0 - Intel Corporation)
Java 8 Update 241 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180241F0}) (Version: 8.0.2410.7 - Oracle Corporation)
League of Legends (HKLM-x32\...\League of Legends 1.0) (Version: 1.0 - Riot Games, Inc)
Mass Effect™ 3 (HKLM-x32\...\{534A31BD-20F4-46b0-85CE-09778379663C}) (Version: 1.05.0.0 - Electronic Arts)
Mass Effect™: Andromeda (HKLM-x32\...\{72BBCA87-9350-48BC-9E2F-6DBC1E80C993}) (Version: 1.0.0.10 - Electronic Arts)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 11.1.137.0 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.232.1124.0010 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{d491dd9d-2eda-4d75-b504-1a201436e7fd}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{3994d355-238a-4612-af93-26d13deddef1}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{f407f141-a702-406f-beab-318b6291e9bd}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 (HKLM-x32\...\{ef6b00ec-13e1-4c25-9064-b2f383cb8412}) (Version: 12.0.40660.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{8e24fb65-31aa-446d-9c3e-35c5e11cb367}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 (HKLM-x32\...\{61087a79-ac85-455c-934d-1fa22cc64f36}) (Version: 12.0.40660.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508 (HKLM-x32\...\{6913e92a-b64e-41c9-a5e6-cef39207fe89}) (Version: 14.25.28508.3 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508 (HKLM-x32\...\{65e650ff-30be-469d-b63a-418d71ea1765}) (Version: 14.25.28508.3 - Microsoft Corporation)
Middle-earth™: Shadow of Mordor™ (HKLM\...\Steam App 241930) (Version: - Monolith Productions)
Middle-earth™: Shadow of War™ (HKLM\...\Steam App 356190) (Version: - Monolith Productions)
MiniTool Partition Wizard Free 12 (HKLM\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version: - MiniTool Software Limited)
MiniTool ShadowMaker Free Edition (HKLM-x32\...\MT-75D7C412-925B-4AD0-90DC-5E4FEE22EAE1_is1) (Version: 3.2 - MiniTool)
MTG Arena (HKLM-x32\...\{DEFDF57E-E2E1-467F-A1D7-70D118966ABD}) (Version: 0.1.2144 - Wizards of the Coast)
Norton Security Scan (HKLM-x32\...\NSS) (Version: 4.6.1.179 - Symantec Corporation)
NVIDIA PhysX (HKLM-x32\...\{9530AE42-DAE1-4619-9594-B23487285D17}) (Version: 9.11.1107 - NVIDIA Corporation)
Origin (HKLM-x32\...\Origin) (Version: 10.5.66.38849 - Electronic Arts, Inc.)
Path of Exile (HKLM\...\Steam App 238960) (Version: - Grinding Gear Games)
Patriot Viper M2 SSD RGB (HKLM\...\{0886A906-0625-4A43-930D-AA92F6665AF4}) (Version: 1.00.00 - Patriot Memory) Hidden
Patriot Viper M2 SSD RGB (HKLM-x32\...\{0edb50a3-501b-40f9-b197-0d143fdef576}) (Version: 1.00.00 - Patriot Memory)
PlatformPowerManagement (HKLM-x32\...\{7A6EB543-522C-4784-9DB5-4FC87522EBDF}) (Version: 1.18.0910.1 - GIGABYTE) Hidden
PlatformPowerManagement (HKLM-x32\...\InstallShield_{7A6EB543-522C-4784-9DB5-4FC87522EBDF}) (Version: 1.18.0910.1 - GIGABYTE)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.8881.1 - Realtek Semiconductor Corp.)
Red Dead Redemption 2 (HKLM\...\Steam App 1174180) (Version: - Rockstar Games)
RGB Fusion (HKLM-x32\...\{FFA8F1FA-3C2C-4A94-AC0B-0DF47272C25F}) (Version: 3.19.1002.1 - GIGABYTE)
Rockstar Games Launcher (HKLM-x32\...\Rockstar Games Launcher) (Version: 1.0.19.234 - Rockstar Games)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 2.0.5.2 - Rockstar Games)
Sid Meier's Civilization VI (HKLM\...\Steam App 289070) (Version: - Firaxis Games)
SimCity 2000 Special Edition (HKLM-x32\...\{59D2C751-F7BE-4E9F-9C8C-1F16013802C7}) (Version: 2.0.0.1 - Electronic Arts)
SIV (HKLM-x32\...\{AAA057C3-10DC-4EB9-A3D6-8208C1BB7411}) (Version: 1.19.0926.1 - GIGABYTE) Hidden
SIV (HKLM-x32\...\InstallShield_{AAA057C3-10DC-4EB9-A3D6-8208C1BB7411}) (Version: 1.19.0926.1 - GIGABYTE)
Slay the Spire (HKLM\...\Steam App 646570) (Version: - Mega Crit Games)
Smart Backup (x64) (HKLM-x32\...\{BC1FA5CF-A36F-4C61-9638-09D0B431B006}) (Version: 3.18.0911.1 - GIGABYTE)
Smart Survey (HKLM-x32\...\{EF7FC172-E7C8-447F-B9A7-0FFF20F2DC36}) (Version: 1.18.0808.1 - GIGABYTE) Hidden
Smart Survey (HKLM-x32\...\InstallShield_{EF7FC172-E7C8-447F-B9A7-0FFF20F2DC36}) (Version: 1.18.0808.1 - GIGABYTE)
SmartHUD (HKLM-x32\...\{9809628D-07F9-4D28-A3E8-CCCB8250430A}) (Version: 1.18.0731.1 - GIGABYTE) Hidden
SmartHUD (HKLM-x32\...\InstallShield_{9809628D-07F9-4D28-A3E8-CCCB8250430A}) (Version: 1.18.0731.1 - GIGABYTE)
SmartKeyboard (HKLM-x32\...\{75B74C36-A9C6-4912-B4BB-C461AA36D01E}) (Version: 1.18.0730.1 - GIGABYTE) Hidden
SmartKeyboard (HKLM-x32\...\InstallShield_{75B74C36-A9C6-4912-B4BB-C461AA36D01E}) (Version: 1.18.0730.1 - GIGABYTE)
STAR WARS Battlefront II (HKLM-x32\...\1421404701_is1) (Version: 1.1 multiplayer update 2 - GOG.com)
STAR WARS Jedi - Fallen Order™ (HKLM-x32\...\{D00A89F1-2D8C-4589-B1D1-73A6544E3B1F}) (Version: 1.0.6.0 - Electronic Arts, Inc.)
Star Wars: Imperial Assault - Legends of the Alliance (HKLM\...\Steam App 703980) (Version: - Fantasy Flight Games)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Tabletop Simulator (HKLM\...\Steam App 286160) (Version: - Berserk Games)
The Sims™ 4 (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}) (Version: 1.58.69.1010 - Electronic Arts Inc.)
The Witcher 3: Wild Hunt (HKLM-x32\...\1207664643_is1) (Version: 1.32 - GOG.com)
Titan Quest Anniversary Edition (HKLM\...\Steam App 475150) (Version: - Iron Lore Entertainment)
Total War: WARHAMMER II (HKLM\...\Steam App 594570) (Version: - CREATIVE ASSEMBLY)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{32DC821E-4A7D-4878-BEE8-337FA153D7F2}) (Version: 2.63.0.0 - Microsoft Corporation) Hidden
Update for Windows 10 for x64-based Systems (KB4480730) (HKLM\...\{344F3227-F502-4219-9DC4-1967E586FAFA}) (Version: 2.51.0.0 - Microsoft Corporation)
Uplay (HKLM-x32\...\Uplay) (Version: 38.2 - Ubisoft)
Valkyria Chronicles™ (HKLM\...\Steam App 294860) (Version: - SEGA)
Vulkan Run Time Libraries 1.0.65.0 (HKLM\...\VulkanRT1.0.65.0) (Version: 1.0.65.0 - LunarG, Inc.) Hidden
Watch_Dogs (HKLM-x32\...\Uplay Install 1428) (Version: - Ubisoft)
WeMod (HKCU\...\WeMod) (Version: 6.2.15 - WeMod)
WinZip 23.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C2411D}) (Version: 23.0.13300 - Corel Corporation)
XCOM 2 (HKLM\...\Steam App 268500) (Version: - Firaxis Games)

========================= Devices: ================================

Name: Steam Streaming Microphone
Description: Steam Streaming Microphone
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Valve Corporation Audio DDK
Service: SteamStreamingMicrophone
Device ID: ROOT\STEAMSTREAMINGMICROPHONE\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Steam Streaming Speakers
Description: Steam Streaming Speakers
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Valve Corporation Audio DDK
Service: SteamStreamingSpeakers
Device ID: ROOT\STEAMSTREAMINGSPEAKERS\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Device ID: ACPI\PNP0303\0
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 16318.33 MB
Available physical RAM: 11529.4 MB
Total Virtual: 34750.33 MB
Available Virtual: 27150.76 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:446.54 GB) (Free:318.09 GB) NTFS
2 Drive f: (New Volume) (Fixed) (Total:1863 GB) (Free:665.62 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-JPKPH0Q

Administrator DefaultAccount Guest
LeKeim WDAGUtilityAccount


**** End of log ****
 
lekeim said:
When I open any game (via Steam, Origin, battle.net, or other randoms such as MtGA launcher), my PC crashes and restarts.
Click to expand...
I may be on the wrong track but have you tried launching the above as Admin as in the launcher themselves.

See how things go when running the following;

Use the free versions at the following two links.

Stress test your GPU with Furmark

Check your FPS etc with SUPERPOSITION
 
phillpower2 said:
I may be on the wrong track but have you tried launching the above as Admin as in the launcher themselves.

See how things go when running the following;

Use the free versions at the following two links.

Stress test your GPU with Furmark

Check your FPS etc with SUPERPOSITION
Click to expand...


I stress tested using FurMark and experienced the same reboot. Great! First time I've had any hint at what is causing the problem. Any suggestions on what to do about my GPU?
 
Please type your input into the dialogue box and not click on the Reply tab first which results in unnecessary quotes, thanks.

Could be the PSU getting hot inside and not the GPU, if at all possible can you do any tests that are suggested then post any feedback for us, I have an early start so going offline soon and having to ask for feedback is unhelpful to both of us.

Did you try opening the game launchers as Admin.

Did you run SUPERPOSITION
 
I tried launching as an admin. Same problem persists.

I don't have the results of the furmark or the superposition test: the tests are causing the same system reboot. Temperature for my gpu and my cpu/psu haven't risen above 60 degrees in any of my tests.
 
Problem solved. Thank you.

After attempting to run the tests your recommended, it became clear that the issue was with the GPU. I went back into the computer to check it out, and the connection between the GPU and the PSU were lightly touching one of the GPU fans, which in turn had partially unplugged the GPU power cable. It was a cable management problem.
 
Great news and thank you for posting the solution so that it may be of help to others (y)

Coincidences can be so misleading at the best of times but the sad fact is that GPU driver updates are known to cause untold trouble at times so folk will most often suspect them as being the cause of their issues.

Great catch on your behalf :thumbsup:

NB: You are welcome btw :)
 
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