Solved 2 User's on one Microsoft account

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
M

MrAntonios

PCHF Member
May 1, 2019
4
0
43
Hello!

I got a strange situation on my pc.

I got 2 users on my Microsoft account. I can see 2 profile pictures on the right side of my profile picture when I'm at my account settings.
I also have a strange user that has nearly the same name as myself that I don't find anywhere else than in windows explorer as shown below.

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.


Can this mean that I'm hacked?

Earlier today I had a process called "SgrBroker.exe" that made my computer work very hard and used all my memory. I've heard these can hide a Trojan.

How can I check, fix if I am hacked?
 

Attachments

  • Microsoft account.png
    Microsoft account.png
    261.6 KB · Views: 7
as to the 2 profile pictures on the right, they are your previous ones you have used.
each time you update your profile picture, it remembers the previous ones for you.

as to xmra and xmran, my guess is you aren't hacked, but you simply used to log into the PC as xmra back in June 2017 then, for whatever reason in May 2019 you started logging in as xmran.

and in January 2019, you did something to Windows, like a repair install or something.
 
Well, that was good info out of 2 pictures. Thanks

Thing is, I haven't recently started to log in as "xmran", I've only logged in on that one the whole time and regarding the profile picture i haven't changed that one either at any point.
Inside "xmra" there is also a folder with a single but different first name than mine.

I can't remember what happend in January to let the pc do a repair install or whatever but I guess that one isn't a concern.

But if it is like you said that i switched away from "xmra" in 2017 why isn't it possible to find this user anywhere else than in windows explorer?

Thanks for any help
 
go to Control Panel > User Accounts > Manage User Accounts - how many are shown there?
the open an elevated command prompt and type net user and hit Enter - how many there?
 
I went in where you told me and here is what I found.

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.


To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.
 
sorry guys, I somehow must have missed the reply.

so.... looks like xmra isn't listed so shouldn't be an active account any more.
to check, in File Explorer, go to C:\users\xrma and have a look in Docs, Pictures, Music, Favorites, Desktop folders etc, and see if there are any personal files listed. if so, move them to the xmran folder.
then I would deleted that old user profile.

but also consider, things as they are now, are working, and although you may not be able to explain how you got to the situation you find yourself, you do run a risk of (no matter how slight) "if it ain't broke, don't fix it".
 
Thanks for the help Bruce.

I decided earlier today to do a clean install as it's been a while since i have done a clean install as i just updated from windows 7 to windows 10 when it arrived.
So either way, now im 100% sure its clean, cause i also changed my password and everything.

But i learned a thing or two on the way and really appreciate all help.
 
Status
Not open for further replies.
Top Bottom