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Windows 11 Boot Issues

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aislinganna97

PCHF Member
Jan 26, 2023
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#1
I am having issues booting into Windows 11 (see video).

After the loading (circle) screen that shows up after the "to enter bios' screen, the display cuts off.

Things I have already tried:
  • Fresh installation of Windows 11
  • Resetting BIOS (CLRTC)
  • Switching SATA cables
One thing I noticed is that I can boot from the drive externally to another PC (Windows loads just fine)

Video link
https://drive.google.com/file/d/1MzL1uaqmtPtiG8d7iJp6wMIP_yk5YkfE/view?usp=drive_link


Any advice would be appreciated!
 
#2
Access denied to your video.

aislinganna97 said:
One thing I noticed is that I can boot from the drive externally to another PC (Windows loads just fine)
Click to expand...

Not sure what you mean by this, se you saying that you put the boot drive in another computer and Windows booted up okay.

Sorry but you have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on.

Is the computer a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM ( including the amount, number of sticks and speed ) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better help you.

Edit to add: Got the video and tbh it does not look like the Windows loading dots. it looks more pre boot.
 
#4
phillpower2 said:
Access denied to your video.



Not sure what you mean by this, se you saying that you put the boot drive in another computer and Windows booted up okay.

Sorry but you have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on.

Is the computer a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM ( including the amount, number of sticks and speed ) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better help you.

Edit to add: Got the video and tbh it does not look like the Windows loading dots. it looks more pre boot.
Click to expand...
It's a custom build.

i3 - 12100F
AMD Radeon RX 5700 XT
2 X 8GB RAM 3200 MHz
650W be Quiet! SPower 11
Asus Prime H610M-A D4 Micro ATX LGA 1700 MB
 
#5
phillpower2 said:
Not sure what you mean by this, se you saying that you put the boot drive in another computer and Windows booted up okay.
Click to expand...

Can you answer the above for us

Do you have a spare USB stick that you could use to download Linux or Ubuntu to see if that will boot.

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.
 
#12
Thanks for clearing that up, we now know that this is not a Windows issue.

When you booted from Ubuntu, can I ask what the writing said that we could see in the top left hand corner in your video of Ubuntu.

Some additional questions if I may,;

If you enter the BIOS during start up, what happens if you leave the computer sitting in the BIOS, as in does it stay in the BIOS or do you see the same spinning dots and then blank screen.

Do you have a keyboard connected.

Are the USB ports enabled in the BIOS.

How is the HDD/SSD is identified in the BIOS, a Seagate HDD for example will be listed something like ST1000DM004 and a Western Digital along the lines of WD10JPLX or WDS100T1BOE, other brands will have similar identification codes, only when such an ID code is present is a HDD or SSD actually detected and an entry simply listed as SATA HDD means that the BIOS will and has looked for a HDD in that particular boot sequence but no HDD was detected.

And last but not least, have you tried booting with only one stick of RAM in slot one, then slot two and then repeated the same test with just the second stick of RAM.
 
#13
I have attached the bootlog and a screenshot of the text that you asked for.

When I enter BIOS it stays in BIOS, doesn't change until I tell it to.

Yes, I have a keyboard attached.

In BIOs its showing as "(SATA6G_1:CT1000BX500SSD1)".

The USB ports are enabled in BIOS.


No, I haven't tried booting with one RAM stick yet.
 

Attachments

  • ntbtlog.txt
    18.8 KB · Views: 1
  • 20240407_164109 (1).jpg
    20240407_164109 (1).jpg
    902.5 KB · Views: 2
#14
Thanks for the update.

Is your boot drive a 1TB Crucial SSD, if yes, is it list as the first boot device in the BIOS.

The fact that the computer stays in the BIOS is hopefully a good sign.

The RAM we can come back to if needs be.
 
#16
We now know the following;

The drive is detected and set as the boot drive.

The Windows OS on the drive is good.

You have swapped SATA cables.

What we don`t know;

Why you swapped SATA cables in the first place.

If you have tried all other SATA ports **

** In case not aware, not all SATA ports can be booted from.
 
#17
I have tried the original SATA cable (the one that was working originally) and another one (different cable and different port).

Ubantu on the USB won't even boot either, so is it a problem with the drive, if both Hard Drive (Windows) and USB (Ubantu) aren't booting?
 
#19
phillpower2 said:
Why you swapped SATA cables in the first place.

If you have tried all other SATA ports **

** In case not aware, not all SATA ports can be booted from.
Click to expand...

Sorry for the delay but was waiting on feedback regarding the above.

aislinganna97 said:
I forgot to mention, it's boots into Windows Recovery mode.
Click to expand...

If you knew this from the outset it may have helped move things along if you had mentioned it.
 
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