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Windows 10 pc not sending feed to screen

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madMARTINmarsh

madMARTINmarsh

PCHF Member
Mar 20, 2017
4
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#1
Hi.
A couple of days ago I tuned my pc on but something was wrong, no image comes up on screen.
After reading around it sounds like my graphics card is dead but I'm just looking for some confirmation if that's possible.
Here's a video:

Any help/advice will be appreciated.
 
#2
I would first like you to try a System Restore from the recovery console. Choose a point well before the issue. You can get there by following the instructions below. If you are unable to complete a system restore then go ahead and get me the logs from FRST so that I can see what is going on with your machine.



  • On a clean machine, please download FRST 64bit or FRST 32 bit and save it to a flash drive. Note: You need to run the version compatible with your system. Plug the flashdrive into the infected PC.
  • If you are using Windows 8 consult How to use the Windows 8 -- 10 System Recovery Environment Command Prompt to enter System Recovery Command prompt. If you are using Vista or Windows 7 enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used. To make a repair disk on Windows 7 consult: https://pchelpforum.net/resources/create-a-windows-7-rescue-disc.114/ To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
    On the System Recovery Options menu you will get the following options: Startup Repair System Restore Windows Complete PC Restore Windows Memory Diagnostic Tool Command Prompt Select Command Prompt Once in the Command Prompt:
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
 
#3
Malnutrition said:
I would first like you to try a System Restore from the recovery console. Choose a point well before the issue. You can get there by following the instructions below. If you are unable to complete a system restore then go ahead and get me the logs from FRST so that I can see what is going on with your machine.



  • On a clean machine, please download FRST 64bit or FRST 32 bit and save it to a flash drive. Note: You need to run the version compatible with your system. Plug the flashdrive into the infected PC.
  • If you are using Windows 8 consult How to use the Windows 8 -- 10 System Recovery Environment Command Prompt to enter System Recovery Command prompt. If you are using Vista or Windows 7 enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used. To make a repair disk on Windows 7 consult: https://pchelpforum.net/resources/create-a-windows-7-rescue-disc.114/ To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
    On the System Recovery Options menu you will get the following options: Startup Repair System Restore Windows Complete PC Restore Windows Memory Diagnostic Tool Command Prompt Select Command Prompt Once in the Command Prompt:
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
Click to expand...
Thanks for replying... one question: how do I do any of this when I can't get anything to appear on screen?
It's not the monitor that is the problem as I have tried using a different monitor and I tried on my TV, I have used different cables and I even tried using the hdmi too but nothing.
 
#7
Malnutrition said:
Would seem so, might not be a huge problem will have to see the logs to tell you anything.
Click to expand...
Okie dokie. I'm in the recovery section at the moment.
Thanks in advance for your help, I used to be able to do most of this myself but I'm on really strong painkillers now and they have turned my brain in to mush so I appreciate your help and patience greatly.
Unfortunately I don't have a windows installation disk, I purchased a pre-built pc from Curry's which didn't come with a windows disc.
I do have a recovery disc but I'm not sure if it's for my pc or my wife's laptop.. will using this disk do anything bad to my pc if it's the incorrect disc?
 
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