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Upgrading 16gb ram to 32gb causes crashes in games.

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Selena2963

PCHF Member
Feb 17, 2023
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#1
Hello. I have recently purchased a bigger ram (16x2) to upgrade my PC but after installing it I'm experiencing constant random (but quick within few minutes) crashes while playing games. The screen and sound just freeze, the game closes and I'm back on desktop.

Specs
Windows 10
Motherboard: ASUS ROG STRIX Z270E
CPU: I7-7700K
GPU: RTX 2080 TI
As for ram originally it was Corsair VENGEANCE DDR4 3200MHz (8x2) that was causing no issues. I have upgraded (replaced to the same ram slots) it to the same Corsair type but 16x2 and since that time I can't play games without crashing in few minutes.

Things I tried to do:
- Installing Windows updates
- Updating Bios
- Resetting Bios settings to UEFI default
- Creating Swap memory (allocated 16gb to disk where games are installed)
- Enabling/Disabling XMP profile
- Increasing DRAM voltage to 1.4
- Reducing DRAM frequency to 1200 MHZ
- Changing DRAM command rate to 2N

Worth to mention that both sticks work fine as long as they are on their own (single 16GB ram). Problems start when I try to have them both installed. CPU-Z shows that both sticks are identical though.

Thanks in advance
 

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#2
That ram is improper for you CPU according to Intel.
Memory Types: DDR4-2133/2400, DDR3L-1333/1600 @ 1.35V
Click to expand...


Let's get some more information:

Download and run the free version of speccy.

Once you have ran speccy, follow the instructions to upload a snapshot found here.

To publish a Speccy profile to the Web:
  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...

Please list your power supply unit
 
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#3
Pyro said:
That ram is improper for you CPU according to Intel.



Let's get some more information:

Download and run the free version of speccy.

Once you have ran speccy, follow the instructions to upload a snapshot found here.

To publish a Speccy profile to the Web:


Please list your power supply unit
Click to expand...
Thanks for reply. Here is the Speccy log

My PC is automatically adjusting MHZ from 3200 to 2133 so I don't think that is a problem? My previous ram max mhz were also 3200 (and adjusted by PC to the same value of 2133

Upon further experiments, it is worth to mention that I managed to get stable gaming with 24gb ram. I combined 1 old 8gb stick with one new (16gb) into a dual channel 24gb ram. And once again, this kind of setup was working with both 16gb sticks. I was even able to raise MHZ to 3000 and it was still working fine.

My power supply is CORSAIR 650W CS SERIES™ MODULAR 80 PLUS® GOLD
 
#4
This is my laundry list, it's a good starting point for troubleshooting and should get you an idea what's going on, please run through these steps as I look over your speccy and get a response more individualized to your situation:


1. Try running the following programs, also try to keep at least 25-30% of your disks as free space.

Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don't have any files you want to keep.

Run Defragment and Optimize Drives, run this on your drives.


2. Disable any overclocking or changes to power/performance settings

Undo any overclocking you may have done (if any)

Settings > System > Power and sleep > Additional power settings
Make sure your power plan is set to balanced, high performance/ultimate performance is only beneficial on gaming laptops where it needs that extra boost.


3. Check for Operating System Corruption

Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
Run these three commands separately:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.

Note: It doesn't hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn't cause any issues, better to be safe than sorry.


4. Unplug unnecessary devices.

If you have a gamepad, extra monitor, external hard drive/flash drive, or anything that is not essential to using the computer plugged in, unplug it.


Once you have completed all of these tasks, restart it (using the restart option in the power menu) and re-test.
 
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