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Stuck on splash screen when booting up PC
- Thread starter Delano van der Wilt
- Start date
- Status
Hello
I have a gigabyte GA-A420M-S2H motherbord,
A INNO3D GEFORCE GTX 1660 TI TWIN X2 GDDR6 6GB Gpu,
I have 2 of the ram sticks i put as pictures in the files.
I am no real tech guy and i bought my pc like 3 years ago so the only thing i remember about my cpu is that its any RYZEN AMD 5 cpu, i don't remember the exact one.
I have also put my case as picture in the files.
And i have 1400rpm/DC12V 0.16A fans
I hope this is enough information,
I will hear from you!
Attachments
Do you have a keyboard connected to the PC, if yes, if it is the USB type try hooking it up to any other USB ports.
If the keyboard has batteries, replace them.
If the keyboard is the wireless USB type, replace the batteries and try the receiver in any other USB ports.
Post back with an update when ready.
If the keyboard has batteries, replace them.
If the keyboard is the wireless USB type, replace the batteries and try the receiver in any other USB ports.
Post back with an update when ready.
I have 2 wired keyboards that worked fine before the crash. I have tried them both in more than 3 different usb ports but still nothing... thank you for helping me tho!
This is the first that we have heard of any crash.
Can you tell us what actually happened and what the computer was being used for at the time that the issue happened.
Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.
Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.
Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
You are welcome btw
Thanks for the explaination!This is the first that we have heard of any crash.
Can you tell us what actually happened and what the computer was being used for at the time that the issue happened.
Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.
Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.
Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
You are welcome btw
I mostly use my pc for gaming and school stuff. Last month my pc has been running a bit slower and it has crashed me out of games and youtube a couple times. This week i wanted to boot up my computer again and i first got a screen from american megatrends, no matter what keys i pressed i couldnt get out of that screen.
I searched on youtube for solutions and thought it would be good to reset my bios by taking the battery out of my motherboard for 5 minutes and by connecting the clr_cmos pins together with a screwdriver. After doing this it send me to the gigabyte insist on ultra durable screen i sent in the first thread.
I have seen the American megatrends screen once before this week but when i restarted My pc it went to normal again.
I will attach a file of how the american megatrends screen looked and i hope ypu can help me any further with this thank you!
Attachments
Thanks for the additional information
Suggest that you ask around to see if you can borrow a PS/2 type keyboard this in case the USB ports are either broken or disabled.
Going offline soon so will leave you with the below which will take you until tomorrow to sort;
The following checks require the computer case to be opened so take the following safety precautions 1st, disconnect the power cord from the wall socket, press the case power button for twenty seconds or so to get rid of any residual charge in the system, take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case or PSU;
Remove the CMOS battery and leave it out overnight.
Remove the RAM and leave it out overnight.
Tomorrow, put one stick of RAM in the slot nearest to the CPU.
Reseat the GPU.
Check all internal connections are secure,
Put the CMOS battery back in.
Connect the screen to the GPU.
Connect the keyboard,
Connect the power cord.
Power up the PC while crossing your fingers.
Post back with an update when you are ready.
You are welcome btw
Suggest that you ask around to see if you can borrow a PS/2 type keyboard this in case the USB ports are either broken or disabled.
Going offline soon so will leave you with the below which will take you until tomorrow to sort;
The following checks require the computer case to be opened so take the following safety precautions 1st, disconnect the power cord from the wall socket, press the case power button for twenty seconds or so to get rid of any residual charge in the system, take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case or PSU;
Remove the CMOS battery and leave it out overnight.
Remove the RAM and leave it out overnight.
Tomorrow, put one stick of RAM in the slot nearest to the CPU.
Reseat the GPU.
Check all internal connections are secure,
Put the CMOS battery back in.
Connect the screen to the GPU.
Connect the keyboard,
Connect the power cord.
Power up the PC while crossing your fingers.
Post back with an update when you are ready.
You are welcome btw
Thank you very much for your advice!! I will do as you suggest and hope hope it works, i will update you!Thanks for the additional information
Suggest that you ask around to see if you can borrow a PS/2 type keyboard this ib case the USB ports are either broken or disabled.
Going offline soon so will leave you with the below which will take you until tomorrow to sort;
The following checks require the computer case to be opened so take the following safety precautions 1st, disconnect the power cord from the wall socket, press the case power button for twenty seconds or so to get rid of any residual charge in the system, take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case or PSU;
Remove the CMOS battery and leave it out overnight.
Remove the RAM and leave it out overnight.
Tomorrow, put one stick of RAM in the slot nearest to the CPU.
Reseat the GPU.
Check all internal connections are secure,
Put the CMOS battery back in.
Connect the screen to the GPU.
Connect the keyboard,
Connect the power cord.
Power up the PC while crossing your fingers.
Post back with an update when you are ready.
You are welcome btw
Hello! I have tried everyting you have told me man, i have borrowed a ps/2 type keyboard and connected it to the ps/2 port, didn't work.. i have also tried to get the cmos battery out, removed the rams and left them.out overnight. I reapplied them the next morning and reseated the gpu aswell. Still the same screen and no response...Thanks for the additional information
Suggest that you ask around to see if you can borrow a PS/2 type keyboard this in case the USB ports are either broken or disabled.
Going offline soon so will leave you with the below which will take you until tomorrow to sort;
The following checks require the computer case to be opened so take the following safety precautions 1st, disconnect the power cord from the wall socket, press the case power button for twenty seconds or so to get rid of any residual charge in the system, take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case or PSU;
Remove the CMOS battery and leave it out overnight.
Remove the RAM and leave it out overnight.
Tomorrow, put one stick of RAM in the slot nearest to the CPU.
Reseat the GPU.
Check all internal connections are secure,
Put the CMOS battery back in.
Connect the screen to the GPU.
Connect the keyboard,
Connect the power cord.
Power up the PC while crossing your fingers.
Post back with an update when you are ready.
You are welcome btw
If you have anything else i can try that would be awesome i will hear from you!
Sorry that your update is not better news
Can you explain what you mean by the above which suggests that you could not get the CMOS battery out of the MBs battery holder.
Can you explain what you mean by the above which suggests that you could not get the CMOS battery out of the MBs battery holder.
- Status