Hi everyone
I'm new here and I wasn't sure where to best ask my question about my Samsung T7 hard drive... Hope I found the right place for it!
So as the title indicates, my pc does not detect my Samsung T7 properly. It is not the only T7 I have and all other ones are working as they should.
The T7 which isn't detected: I managed to find the device as "Unknown USB Device (Device Descriptor Request Failed)" in the Device Manager. A troubleshoot of the device brings out that my pc detects a problem and tells me to restart my computer to apply the fixes, but no changes after restart. Trying to update the driver doesn't help either as "the device already has the best driver available".
I've made some screenshots of the device properties and copied the detailed description of the error event below (using the Event Viewer program from the device properties). If you need any additional information, please tell me so and where to copy the information from.
Additional Note: This T7 is one I use for work, and it has some important data on it that I just wanted to backup on my other hard drive when this problem occured. If possible, I would be very thankful to find a solution that keeps all the data on my T7.
Thanks a lot and kind regards,
Alina
Here's the copied info:
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 29/12/2022 09:38:04
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-0AMK4BE
Description:
Device USB\VID_0000&PID_0002\7&b8b12a&0&3 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2022-12-29T08:38:04.2575701Z" />
<EventRecordID>1453</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="22048" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-0AMK4BE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\VID_0000&PID_0002\7&b8b12a&0&3</Data>
<Data Name="DriverName">usb.inf</Data>
<Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>
<Data Name="ServiceName">
</Data>
<Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0x2b</Data>
<Data Name="Status">0x0</Data>
</EventData>
</Event>
I'm new here and I wasn't sure where to best ask my question about my Samsung T7 hard drive... Hope I found the right place for it!
So as the title indicates, my pc does not detect my Samsung T7 properly. It is not the only T7 I have and all other ones are working as they should.
The T7 which isn't detected: I managed to find the device as "Unknown USB Device (Device Descriptor Request Failed)" in the Device Manager. A troubleshoot of the device brings out that my pc detects a problem and tells me to restart my computer to apply the fixes, but no changes after restart. Trying to update the driver doesn't help either as "the device already has the best driver available".
I've made some screenshots of the device properties and copied the detailed description of the error event below (using the Event Viewer program from the device properties). If you need any additional information, please tell me so and where to copy the information from.
Additional Note: This T7 is one I use for work, and it has some important data on it that I just wanted to backup on my other hard drive when this problem occured. If possible, I would be very thankful to find a solution that keeps all the data on my T7.
Thanks a lot and kind regards,
Alina
Here's the copied info:
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 29/12/2022 09:38:04
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-0AMK4BE
Description:
Device USB\VID_0000&PID_0002\7&b8b12a&0&3 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2022-12-29T08:38:04.2575701Z" />
<EventRecordID>1453</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="22048" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-0AMK4BE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\VID_0000&PID_0002\7&b8b12a&0&3</Data>
<Data Name="DriverName">usb.inf</Data>
<Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>
<Data Name="ServiceName">
</Data>
<Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0x2b</Data>
<Data Name="Status">0x0</Data>
</EventData>
</Event>
