Solved rtkvhd64.sys - blue screen of death

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Ginger-Overlord

PCHF Member
Jul 15, 2024
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Hi,

Earlier on my PC crashed (twice) with a blue screen displaying this as a problem 'rtkvhd64.sys'. I've done a bit of a search and discovered that there maybe something lurking on my PC that could be causing this. If I needed this looking into, what info would you want from my PC that I could upload here?

Many thanks,

Ginger-Overlord
 
In your other topic we removed a couple of driver update programs, It is possible that before removal they installed a bad driver. I did however forget to remove one file related to one of the driver updater programs.


C:\WINDOWS\System32\drivers\JitDriver.sys

Open elevated command prompt:
Copy and paste the following:
Code: 
 del /f /q "C:\WINDOWS\System32\drivers\JitDriver.sys"
Hit enter.

RTKVHD64.sys is a system file associated with the Realtek audio


Now this should be the correct driver for your audio. https://download.msi.com/dvr_exe/realtek_hd_audio_xp.zip
 
Also, we will look at the dump files. 🙂



Open the file location C:\Windows\MiniDump edit select all cut.
Create a new folder on the desktop paste the minidumps inside of it, zip it up with 7zip.
Upload it here.


Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens check mark Select All Then hit GO
Please post the log in your next reply. Attach or copy and paste, whatever is easier for you.


Speccy Scan.

  • Please go here and download Speccy.
  • Install and run the program.
  • Upon Completion:
  • Hit File
  • Publish Snap Shot
  • A link will appear, post that link.
 
Malnutrition said:
Also, we will look at the dump files. 🙂



Open the file location C:\Windows\MiniDump edit select all cut.
Create a new folder on the desktop paste the minidumps inside of it, zip it up with 7zip.
Upload it here.


Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens check mark Select All Then hit GO
Please post the log in your next reply. Attach or copy and paste, whatever is easier for you.


Speccy Scan.

  • Please go here and download Speccy.
  • Install and run the program.
  • Upon Completion:
  • Hit File
  • Publish Snap Shot
  • A link will appear, post that link.
Click to expand...
Hi again,

Thanks for taking time-out to have a look at my PC issue. Sorry to be a pain.

minidump and log attached

Speccy link:

I tried running the Realtek driver setup but got a message saying: 'No driver was supported in this driver package'

I'm in work now until later this afternoon but will take a look at your response once I am home.

Thanks again.
 

Attachments

Do you use this software? If not then remove it wth Geek Unisntaller.
Or..

Event ID 10010 is a Distributed Component Object Model (DCOM) error that indicates a server did not register within the required timeout period. This can lead to various issues, including system instability and blue screen errors (BSOD).

  • Open Settings by pressing Win + I.
  • Navigate to Apps > Apps & features.
  • Scroll through the list to find the program you want to uninstall. If it’s not visible, try searching for it using the search bar.
  • Click on the program and select Uninstall.
Code: 
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.1.2731.0)
Microsoft SQL Server 2012 (64-bit)
Microsoft SQL Server 2012 Data-Tier App Framework (Version: 11.1.2818.0 )
Microsoft SQL Server 2012 Management Objects  (x64) (Version: 11.0.2100.60 )
Microsoft SQL Server 2012 Native Client  (Version: 11.2.5388.0)
Microsoft SQL Server 2012 Setup  (Version: 11.2.5388.0 )
Microsoft SQL Server 2012 Transact-SQL Compiler Service
Microsoft SQL Server 2012 Transact-SQL ScriptDom
Microsoft SQL Server 2012 T-SQL Language Service
Microsoft System CLR Types for SQL Server 2012
SQL Server 2012 Analysis Services (HKLM\...\{9674CB74-4808-4B59-B79D-9AB501F23279}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Analysis Services (HKLM\...\{FB1349FD-D102-4722-9F0A-2543670FF7FB}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 BI Development Studio (HKLM\...\{656E214E-B73F-458C-AD64-ED316F008207}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 BI Development Studio (HKLM\...\{EE1B54D1-BFBC-4C19-8D66-E0AF3E967896}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Client Tools (HKLM\...\{6B3840D6-4B8F-4E74-9202-9CE36DA94E99}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Client Tools (HKLM\...\{7842C220-6E9A-4D5A-AE70-0E138271F883}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Common Files (HKLM\...\{1D411379-9CE0-4B13-A19B-72D3222DD620}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Common Files (HKLM\...\{202AAF1F-69AA-442A-B59F-6B54B1AD07C6}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Data quality client (HKLM\...\{3C50A8F3-6BB8-44E8-9B8B-D3696561DF2E}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Data quality client (HKLM\...\{80162C08-0FA6-4656-9685-AD88C6527F0B}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Data quality service (HKLM\...\{1ABA92B0-CD1F-478B-A351-415F79B2A9E6}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Data quality service (HKLM\...\{38661DD1-576D-48CA-A188-F97819D5B5FB}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Services (HKLM\...\{18B2A97C-92C3-4AC7-BE72-F823E0BC895B}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Services (HKLM\...\{84FBCA4A-D650-4B0D-8094-EC0671FA9B91}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Shared (HKLM\...\{54FF8FAB-DE27-4187-82F1-EBAE6AEE869A}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Shared (HKLM\...\{6603C2CE-3C54-4F1D-92F9-8390CD4CCCA8}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Documentation Components (HKLM\...\{7272DF1C-2F88-43AC-A481-84DD67DF9746}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Documentation Components (HKLM\...\{B3192F55-2CE8-4C8E-9E40-D3B4998276B2}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Documentation Components (HKLM\...\{CECA0188-BD7A-43EF-B1F7-DDF719099C46}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Full text search (HKLM\...\{34A7A77A-A23D-44ED-B3B6-EC8198BE2622}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Integration Services (HKLM\...\{22BCA430-2A68-4678-9824-184F3839948F}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Integration Services (HKLM\...\{36BF5D42-BF68-4E0C-A165-A4C6E9841F4A}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Management Studio (HKLM\...\{26BFF1F1-5C03-4C55-9C7C-FD65889AFA70}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Management Studio (HKLM\...\{A7037EB2-F953-4B12-B843-195F4D988DA1}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Reporting Services (HKLM\...\{DCCB1789-1DA0-4E3A-A52F-7815B602CC98}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Reporting Services (HKLM\...\{FCD81E1A-6ED6-4F19-A572-82FFE102654E}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 SQL Data Quality Common (HKLM\...\{D307B5CF-D1F0-48A4-8DA3-54765F535208}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server Browser for SQL Server 2012 (HKLM-x32\...\{4B9E6EB0-0EED-4E74-9479-F982C3254F71}) (Version: 11.2.5058.0 - Microsoft Corporation)
Sql Server Customer Experience Improvement Program (HKLM\...\{BED1EA3D-592D-4305-9D1F-20F03726EFC1}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden

Error: (08/08/2024 06:51:07 AM) (Source: Report Server Windows Service (MSSQLSERVER)) (EventID: 113) (User: )
Description: The report server cannot create the Total Snapshot Updates performance counter.

Create the Batch Script​

  1. Open Notepad:
  2. Press Win + R, type notepad, and press Enter.
  3. Copy
  4. Click File > Save As.
  5. In the “Save as type” drop down, select All Files.
  6. Name your file with a .bat extension, for example, 123.bat.
  7. Choose a location to save it, such as your Desktop or Documents folder.
  8. and paste the following code into Notepad:
  9. Right-click on the saved batch file (123.bat) and select Run as administrator.
  10. If prompted by User Account Control (UAC), click Yes to allow it to make changes.


Code: 
@echo off
echo Rebuilding Performance Counters...
cd %SystemRoot%\System32
lodctr /R
cd %SystemRoot%\SysWOW64
lodctr /R
echo Resyncing Performance Counters with WMI...
winmgmt.exe /resyncperf
echo Restarting Performance Logs and Alerts service...
net stop pla
net start pla
echo Restarting Windows Management Instrumentation service...
net stop winmgmt
net start winmgmt
echo Performance Counters have been rebuilt successfully!
exit

 
Last edited:
  • Like
Reactions: Ginger-Overlord
Malnutrition said:
Do you use this software? If not then remove it wth Geek Unisntaller.
Or..

Event ID 10010 is a Distributed Component Object Model (DCOM) error that indicates a server did not register within the required timeout period. This can lead to various issues, including system instability and blue screen errors (BSOD).

  • Open Settings by pressing Win + I.
  • Navigate to Apps > Apps & features.
  • Scroll through the list to find the program you want to uninstall. If it’s not visible, try searching for it using the search bar.
  • Click on the program and select Uninstall.
Code: 
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.1.2731.0)
Microsoft SQL Server 2012 (64-bit)
Microsoft SQL Server 2012 Data-Tier App Framework (Version: 11.1.2818.0 )
Microsoft SQL Server 2012 Management Objects  (x64) (Version: 11.0.2100.60 )
Microsoft SQL Server 2012 Native Client  (Version: 11.2.5388.0)
Microsoft SQL Server 2012 Setup  (Version: 11.2.5388.0 )
Microsoft SQL Server 2012 Transact-SQL Compiler Service
Microsoft SQL Server 2012 Transact-SQL ScriptDom
Microsoft SQL Server 2012 T-SQL Language Service
Microsoft System CLR Types for SQL Server 2012
SQL Server 2012 Analysis Services (HKLM\...\{9674CB74-4808-4B59-B79D-9AB501F23279}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Analysis Services (HKLM\...\{FB1349FD-D102-4722-9F0A-2543670FF7FB}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 BI Development Studio (HKLM\...\{656E214E-B73F-458C-AD64-ED316F008207}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 BI Development Studio (HKLM\...\{EE1B54D1-BFBC-4C19-8D66-E0AF3E967896}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Client Tools (HKLM\...\{6B3840D6-4B8F-4E74-9202-9CE36DA94E99}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Client Tools (HKLM\...\{7842C220-6E9A-4D5A-AE70-0E138271F883}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Common Files (HKLM\...\{1D411379-9CE0-4B13-A19B-72D3222DD620}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Common Files (HKLM\...\{202AAF1F-69AA-442A-B59F-6B54B1AD07C6}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Data quality client (HKLM\...\{3C50A8F3-6BB8-44E8-9B8B-D3696561DF2E}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Data quality client (HKLM\...\{80162C08-0FA6-4656-9685-AD88C6527F0B}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Data quality service (HKLM\...\{1ABA92B0-CD1F-478B-A351-415F79B2A9E6}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Data quality service (HKLM\...\{38661DD1-576D-48CA-A188-F97819D5B5FB}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Services (HKLM\...\{18B2A97C-92C3-4AC7-BE72-F823E0BC895B}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Services (HKLM\...\{84FBCA4A-D650-4B0D-8094-EC0671FA9B91}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Shared (HKLM\...\{54FF8FAB-DE27-4187-82F1-EBAE6AEE869A}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Shared (HKLM\...\{6603C2CE-3C54-4F1D-92F9-8390CD4CCCA8}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Documentation Components (HKLM\...\{7272DF1C-2F88-43AC-A481-84DD67DF9746}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Documentation Components (HKLM\...\{B3192F55-2CE8-4C8E-9E40-D3B4998276B2}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Documentation Components (HKLM\...\{CECA0188-BD7A-43EF-B1F7-DDF719099C46}) (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Full text search (HKLM\...\{34A7A77A-A23D-44ED-B3B6-EC8198BE2622}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Integration Services (HKLM\...\{22BCA430-2A68-4678-9824-184F3839948F}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Integration Services (HKLM\...\{36BF5D42-BF68-4E0C-A165-A4C6E9841F4A}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Management Studio (HKLM\...\{26BFF1F1-5C03-4C55-9C7C-FD65889AFA70}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Management Studio (HKLM\...\{A7037EB2-F953-4B12-B843-195F4D988DA1}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Reporting Services (HKLM\...\{DCCB1789-1DA0-4E3A-A52F-7815B602CC98}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 Reporting Services (HKLM\...\{FCD81E1A-6ED6-4F19-A572-82FFE102654E}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server 2012 SQL Data Quality Common (HKLM\...\{D307B5CF-D1F0-48A4-8DA3-54765F535208}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden
SQL Server Browser for SQL Server 2012 (HKLM-x32\...\{4B9E6EB0-0EED-4E74-9479-F982C3254F71}) (Version: 11.2.5058.0 - Microsoft Corporation)
Sql Server Customer Experience Improvement Program (HKLM\...\{BED1EA3D-592D-4305-9D1F-20F03726EFC1}) (Version: 11.2.5058.0 - Microsoft Corporation) Hidden

Error: (08/08/2024 06:51:07 AM) (Source: Report Server Windows Service (MSSQLSERVER)) (EventID: 113) (User: )
Description: The report server cannot create the Total Snapshot Updates performance counter.

Create the Batch Script​

  1. Open Notepad:
  2. Press Win + R, type notepad, and press Enter.
  3. Copy
  4. Click File > Save As.
  5. In the “Save as type” drop down, select All Files.
  6. Name your file with a .bat extension, for example, 123.bat.
  7. Choose a location to save it, such as your Desktop or Documents folder.
  8. and paste the following code into Notepad:
  9. Right-click on the saved batch file (123.bat) and select Run as administrator.
  10. If prompted by User Account Control (UAC), click Yes to allow it to make changes.


Code: 
@echo off
echo Rebuilding Performance Counters...
cd %SystemRoot%\System32
lodctr /R
cd %SystemRoot%\SysWOW64
lodctr /R
echo Resyncing Performance Counters with WMI...
winmgmt.exe /resyncperf
echo Restarting Performance Logs and Alerts service...
net stop pla
net start pla
echo Restarting Windows Management Instrumentation service...
net stop winmgmt
net start winmgmt
echo Performance Counters have been rebuilt successfully!
exit

Click to expand...
Good Morning,

Thank you for your continued assistance.

I'm sorry, I may be confused here - when you say 'do you use this software?' what software do you mean?

Thanks.
 
Ginger-Overlord said:
Good Morning,

Thank you for your continued assistance.

I'm sorry, I may be confused here - when you say 'do you use this software?' what software do you mean?

Thanks.
Click to expand...
Hi,

Yeah, got it - sorry.

You mean Microsoft SQL server? No, I've never knowingly used that.

I'll uninstall it.
 
Ginger-Overlord said:
Hi,

Yeah, got it - sorry.

You mean Microsoft SQL server? No, I've never knowingly used that.

I'll uninstall it.
Click to expand...
Hi,

I still have:

Microsoft SQL Server 2008 R2 Management Objects (32-bit)
Microsoft SQL Server 2012 Management Objects (32-bit)
Microsoft SQL Server System CLR Types (32-bit)

Am I ok to remove these too?
 
Yes. All the errors in your minitoolbox log are geared towards the server software. Uninstall it reboot the machine.

Copy and paste the following command into the elevated command prompt, and press Enter

Code: 
for /F "tokens=*" %1 in ('wevtutil.exe el') DO wevtutil.exe cl "%1"

This command will clear all event logs.

Run the Command: To also stop windows updates from installing drivers. There is really no need to continually keep installing drivers if things are running ok.

  • Open File explorer WinKey+E press at the same time.
  • Right click "This PC" and select properties
  • Click "Advanced system settings" and select "Hardware" tab
  • Click "Device Installation Settings"
  • Select "No, let me choose what to do" and check "Never install driver software from Windows Update"

Copy and paste the command into the Elevated Command Prompt window:

Code: 
REG ADD "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DriverSearching" /v "SearchOrderConfig" /t REG_DWORD /d 0 /f

Press Enter.
 
  • Like
Reactions: Ginger-Overlord
Malnutrition said:
Yes. All the errors in your minitoolbox log are geared towards the server software. Uninstall it reboot the machine.

Copy and paste the following command into the elevated command prompt, and press Enter

Code: 
for /F "tokens=*" %1 in ('wevtutil.exe el') DO wevtutil.exe cl "%1"

This command will clear all event logs.

Run the Command: To also stop windows updates from installing drivers. There is really no need to continually keep installing drivers if things are running ok.

  • Open File explorer WinKey+E press at the same time.
  • Right click "This PC" and select properties
  • Click "Advanced system settings" and select "Hardware" tab
  • Click "Device Installation Settings"
  • Select "No, let me choose what to do" and check "Never install driver software from Windows Update"

Copy and paste the command into the Elevated Command Prompt window:

Code: 
REG ADD "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DriverSearching" /v "SearchOrderConfig" /t REG_DWORD /d 0 /f

Press Enter.
Click to expand...
Hi,

This is the option I get in "Device Installation Settings". I am unable to select 'No'
 

Attachments

  • Capture2.PNG
    Capture2.PNG
    11.8 KB · Views: 4
Malnutrition said:
Yes. All the errors in your minitoolbox log are geared towards the server software. Uninstall it reboot the machine.

Copy and paste the following command into the elevated command prompt, and press Enter

Code: 
for /F "tokens=*" %1 in ('wevtutil.exe el') DO wevtutil.exe cl "%1"

This command will clear all event logs.

Run the Command: To also stop windows updates from installing drivers. There is really no need to continually keep installing drivers if things are running ok.

  • Open File explorer WinKey+E press at the same time.
  • Right click "This PC" and select properties
  • Click "Advanced system settings" and select "Hardware" tab
  • Click "Device Installation Settings"
  • Select "No, let me choose what to do" and check "Never install driver software from Windows Update"

Copy and paste the command into the Elevated Command Prompt window:

Code: 
REG ADD "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DriverSearching" /v "SearchOrderConfig" /t REG_DWORD /d 0 /f

Press Enter.
Click to expand...

Getting this when I try and run the code:

C:\WINDOWS\system32>REG ADD "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DriverSearching" /v "SearchOrderConfig" /t REG_DWORD /d 0 /f
ERROR: Invalid key name.
Type "REG ADD /?" for usage.
 
Ok, let's do it this way. This will prevent windows update from installing drivers, there is no need to keep updating drivers if the ones you have work then no need to mess with them. I have been helping in forums for close to 20 years, and have seen windows update break many many systems with driver updates.
  • Open Notepad.
  • Copy the code below, do not copy the word code.
  • Paste into open notepad.
  • Save to desktop as 456.reg
  • Right click 456.reg and select merge.
  • Reboot the computer for changes to take effect.
Code: 
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
"ExcludeWUDriversInQualityUpdate"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching]
"SearchOrderConfig"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UpdatePolicy\PolicyState]
"ExcludeWUDrivers"=dword:00000001
 
  • Like
Reactions: Ginger-Overlord and phillpower2
Malnutrition said:
Ok, let's do it this way. This will prevent windows update from installing drivers, there is no need to keep updating drivers if the ones you have work then no need to mess with them. I have been helping in forums for close to 20 years, and have seen windows update break many many systems with driver updates.
  • Open Notepad.
  • Copy the code below, do not copy the word code.
  • Paste into open notepad.
  • Save to desktop as 456.reg
  • Right click 456.reg and select merge.
  • Reboot the computer for changes to take effect.
Code: 
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
"ExcludeWUDriversInQualityUpdate"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching]
"SearchOrderConfig"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UpdatePolicy\PolicyState]
"ExcludeWUDrivers"=dword:00000001
Click to expand...
Hi,

That completed sucessfully. I'll monitor this PC going forward.

Thanks again for your help and advice.

*I do have another very slight annoying issues but I don't think it's related to this one, I'll start another thread 🙂

Do you want to close this thread now?

Cheers,

Ginger-Overlord
 
I’ll mark it solved. If there is any reason to open back up. We can. 👍
 
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