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Solved Resetting Laptop

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Dave Jeter

Dave Jeter

PCHF Member
PCHF Donator
Jul 29, 2016
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#1
Hey guys (and gals). I am donating my HP laptop to a church. I am trying to reset it to remove all my stuff My wife’s HP laptop went through the process smoothly. Not so with mine……at 69% it gave me theTPM window to accept or reject. I accepted and reset started over but stopped at 79%. What gives?? Thanks in advance.
Dave
 
#3
I would just go with a clean install, unless you wish to preserve the HP recovery partition.
Download the media creation tool, run it & choose to create media for another PC, choose a USB thumb drive then boot the PC & rapidly click the key corresponding to the temporary boot menu - this can be F2, F7, F8 or F12.
 
#4
Guys, it has finally come together. Both laptops are ready to be used by the church. Windows 10 installed and it appears all apps, files, etc are long gone. I guess no way to know unless you sign in with MS. Thanks for all your advice. I will make a contribution next week. Happy Holidays to all.
Dave
 
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