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Solved Random freezing

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C

Ciocolici

PCHF Member
Feb 11, 2018
53
4
28
#1
Hello!

Some weeks ago I've bought some fans and a new 4TB HDD for my PC. Since my MOBO has only 1 PWR_Fan and 2 SYS_Fan places, I had to use 1 Y adapter to be able to put install all the fans (4 in total), and because of the HDD, I had to use an extension cable for my DVDRW.

After I did these things, some days later my pc started freezing randomly nearly everyday. Freezing like really freezing. Randomly. While browsing the internet, moving my cursor around, or even having nothing opened and just clicking on the desktop. Would happen once or twice a day. The screen, the sound, the mouse, the keyboard, everything freezes, but I still could open and close the DVDRW. Tried looking for a crash report or anything like that, but windows does not let anything behind since it has no time to do so because of the freeze.

Anyway, I started taking out one by one every change I did to the PC that day, since that day this stupid thing started. Interesting to note is that until yesterday, it only once froze playing a video game. First I took out the DVDRW because I used an extension cable to it. Still freezing. Then took out one of the fans and the Y cable with it. For 2 days I had no freezes, but then it started again, for the first time I got a freeze while playing a video game. I took out the last thing, the 4TB HDD, but then browsed the internet for 20 minutes, then freeze. And now I completely reinstalled my Windows, thinking maybe there's an issue from there. But, to my surprize, it froze while preparing the files for installing the windows (after the reboot). So, maybe the issue is not from Windows?

I gotta say the freeze is no longer once a day, but like once one or two days. But I have no idea what is causing it, since it happens randomly. I'm all out of ideas... I thank you all in advance!

SPEC:

CPU: AMD FX 8350 Black Edition
CPU Cooler: NOCTUA NH-U12S
Motherboard: GIGABYTE GA-970-Gaming
RAM: CORSAIR VENGEANCE (x2 4GB)
Storage: INTENSO (120GB SSD intern)
SAMSUNG HD250HJ (250GB HDD intern)
SEAGATE Barracuda (1TB HDD intern)
SEAGATE Barracude (4TB HDD intern) (the new HDD that I just took out)
Graphics Card: PALIT GeForce GTX 1060 Dual 3GB
PSU: SEASONIC M12II Bronze EVO 520W
Optical Device: TSSTCORP CDDVDW TS-H653B (the DVDRW I took out)
OS: MICROSOFT Windows 10 Pro
 
#6
jmarket said:
Have you gotten any BSOD or errors?
Click to expand...

No BSOD, no errors, other than the sudden random freezes.

Evan Omo said:
Did you try updating your computer's BIOS to the latest version? Are you overclocking any components? Have you tried removing all extra internal hard drives to see if the system still freezes with only your system drive installed?
Click to expand...

The BIOS is updated to the last version, no overclocking, and removing all the HDDs from my pc means I got nothing to do using it (without them in it). And since the freezes are random, it takes sometime up to 3 or 4 days until the next freeze comes. I don't know if this is a good way to test, since it means I gotta use the PC 1 week without the HDDs, doing what?

vger said:
Any updates for us?
Click to expand...

Sorry for the late update. The freezes are still there, I get like one once 2-4 days. I disabled Windows Updates to test it maybe that can be the cause, but it makes no difference. The only 2 possibilities are (imo): 1. one of my hard-drives has issues 2. an windows update did something. Other than those 2 I have no clue. I gotta guess the first one is the one, but I did test all my HDDs with different softwares from the internet, none showing any errors. Is there a way to do 100% sure test the HDDs for problems?
 
#9
jmarket said:
I use Crystal Disk Info for testing my HDs. It's very easy, free, and gives very in-depth information about your HD/SSD.
Click to expand...

Easy? I have no idea what am I doing. xD Downloaded the standard version, after installing I choosed the HDD and pressed ALL, and it did its thing quite fast. This is what came. I don't understand a thing from it.


-----------------------------------------------------------------------
CrystalDiskMark 6.0.0 x64 (C) 2007-2017 hiyohiyo
Crystal Dew World : https://crystalmark.info/
-----------------------------------------------------------------------
* MB/s = 1,000,000 bytes/s [SATA/600 = 600,000,000 bytes/s]
* KB = 1000 bytes, KiB = 1024 bytes

Sequential Read (Q= 32,T= 1) : 171.756 MB/s
Sequential Write (Q= 32,T= 1) : 172.225 MB/s
Random Read 4KiB (Q= 8,T= 8) : 0.851 MB/s [ 207.8 IOPS]
Random Write 4KiB (Q= 8,T= 8) : 1.012 MB/s [ 247.1 IOPS]
Random Read 4KiB (Q= 32,T= 1) : 0.853 MB/s [ 208.3 IOPS]
Random Write 4KiB (Q= 32,T= 1) : 0.957 MB/s [ 233.6 IOPS]
Random Read 4KiB (Q= 1,T= 1) : 0.325 MB/s [ 79.3 IOPS]
Random Write 4KiB (Q= 1,T= 1) : 1.012 MB/s [ 247.1 IOPS]

Test : 1024 MiB [F: 47.4% (1766.7/3726.0 GiB)] (x5) [Interval=5 sec]
Date : 2018/03/01 11:21:31
OS : Windows 10 Professional [10.0 Build 16299] (x64)
 
#10
PC Hunter Scan!

Download PCHunter
Disable your antivirus prior to this scan!!
Unzip the program to your desktop.
You will need to run the version that is compatible with your windows.
If you are unsure if your operating system is 32 or 64 Bit please go HERE.
Right click either the 64 or 32 bit version and Run as Administrator.
After the program starts, go to the Examination Tab.
Click it once -- Look at the bottom and check mark Hide Safe Items.
Then click Generate Examination Report.
Allow 5 to 10 minutes for the program to generate the report.
Once complete you will be able to click the Export Examination Report button.
Save it where you like and name it what you like.
Then copy the entire report, and paste it here in your next reply.


Step 2: MiniToolBox Scan


Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.



Step 3: HijackThis.



1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy paste the log here.
 
#11
Also, lets run an in depth HDD scan with Hdd tune.




Download HD Tune and save the file.
Install HD Tune and restart it after installation.
Then go to the tab Error Scan , select the hard drive you want to check and press Start .
The check can be quite time consuming take depends on the size of the hard drive check.
Take a screen shot of the result and save it.
Upload it to IMGUR for us. Post the link here.



Do Not tick the quick scan!!
 
#13
I'll be doing this reseat tomorrow.

Edit: Done.

Edit 2: Just got the first freeze since I did the scans and the reseats.
 

Attachments

  • HDTune_Error_Scan_________ST4000DM005-2DP1.png
    HDTune_Error_Scan_________ST4000DM005-2DP1.png
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  • HDTune_Error_Scan_________ST31000528AS.png
    HDTune_Error_Scan_________ST31000528AS.png
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  • HDTune_Error_Scan_Intenso__SSD_Sata_III.png
    HDTune_Error_Scan_Intenso__SSD_Sata_III.png
    22.5 KB · Views: 6
  • HiJackThis.log
    36.6 KB · Views: 7
  • MiniToolboxScan.txt
    55.4 KB · Views: 6
  • PC Hunter.txt
    17.6 KB · Views: 5
Last edited:
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#15
Hijack This Fix.

Start HijackThis , Right Click Run as Admin.
Close all other open programs prior to running this tool!!
Click System Scan Only.
Then check mark the items listed below.

O4 - Global User Startup: Killer Network Manager.lnk -> C:\Program Files (x86)\Killer Networking\Network Manager\NetworkManager.exe -minimize
O4 - Global User Startup: fcbd.bat
O4 - HKCU\..\Run: [Battle.net] F:\Program Files (x86)\Battle.net\Battle.net.exe --autostarted
O4 - HKCU\..\Run: [EADM] F:\Program Files (x86)\Origin\Origin.exe -AutoStart
O4 - HKCU\..\Run: [EPLTarget\P0000000000000000] C:\Windows\system32\spool\DRIVERS\x64\3\E_YATIPFE.EXE /EPT "EPLTarget\P0000000000000000" /M "XP-235 Series"
O4 - HKCU\..\Run: [GalaxyClient] F:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe /launchViaAutoStart
O4 - HKCU\..\Run: [WallpaperEngine] D:\SteamLibrary\steamapps\common\wallpaper_engine\wallpaper32.exe -silent
O4 - HKCU\..\Run: [com.squirrel.itch.itch] C:\Users\danie\AppData\Local\itch\app-23.6.1\itch.exe
O4 - HKLM\..\StartupApproved\Run: [iTunesHelper] (2018/02/04)D:\Program Files\iTunes\iTunesHelper.exe
O4 - HKU\S-1-5-18\..\Run: [script_fcbd] F:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry 3 Blood Dragon\fcbd.bat
O4 - HKU\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
O4 - HKU\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup
O4 - User Startup: HWMonitor.lnk -> C:\Windows\System32\schtasks.exe /run /tn "HWMonitor"
O4 - User Startup: Steam.lnk -> C:\Windows\System32\schtasks.exe /run /tn "Steam"
O4 - User Startup: Twitch.lnk -> D:\Twitch\Bin\Twitch.exe /startup
O4 - User Startup: Uplay.lnk -> F:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\Uplay.exe
O4-32 - HKLM\..\Run: [EEventManager] C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
O4-32 - HKLM\..\Run: [VIAxHCUtl] C:\Program Files (x86)\VIA XHCI UASP Utility\usb3Monitor.exe
O4-32 - HKLM\..\RunOnce: [PreRun] C:\Program Files (x86)\Gigabyte\AppCenter\PreRun.exe
O4-32 - HKLM\..\RunOnce: [SIV] C:\Program Files (x86)\Gigabyte\SIV\sivro.exe
O22 - Task (Ready): Adobe Acrobat Update Task - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
O22 - Task (Ready): Adobe Flash Player PPAPI Notifier - C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_28_0_0_161_pepper.exe -check pepperplugin
O22 - Task (Ready): Adobe Flash Player Updater - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe


Now click on fix checked.
After the fix is complete, then reboot your machine.


Temp File Cleaner.

  • Note: This program may very well reboot your machine. Save any work prior to running.
  • Clean up your temp files with TFC.exe
  • Save it to your desktop.
  • Right click run as admin.
 
#16
No worries.

I have just found something that might really shed some light in my freeze case. I have not yet used the programs you said in the last answer, but I will in a sec. and then I will edit the post. But until then, just wanted to say that I just got my usual freeze (second since the reseats and scans), and I have found something big. So, it froze. Keyboard was not working, sound disappeared, and the mouse did not work (just like before), but this time, instead of pressing the reset button from my PC, I pressed the shut down button, but did not hold it. After some seconds I got the usual message you get to force close programs before shutting down the PC. This is pretty big, right? It means that the issue is not hardware-related, RIGHT?
 
#17
We will see, you have a large amount of items running on your machine. The last set of instructions will reduce the load on your machine. Your Hard drives are in good shape, so we know at this time it is not that.

You mentioned that you did reinstall windows, so it might be an issue with updates installing a bad driver, or some of your software you have running is not playing nice with one another.

Doing what we are doing should find the issue, it is just a matter of narrowing things down. A longer process since I am not able to sit at the machine myself....
 
#18
Please run PChunter again, this time click on the Kernel Module tab, then click File Corporation Once . Right click anywhere on the display, then click export display. Save it where you want name it what you want....

Open the generated txt, copy it all -- Post it here.

I'd rather you copy and paste the report as you would typing a reply, rather than attaching the file.

This report will tell me what drivers are running on your machine. I will compare that with the other information you gave to me.

This will tell me if there is something running that should not be doing so....
 
Last edited:
#19
Done cleaning the temp files and fixing the items you said with Hijackthis and Temp File Cleaner.

Here are the results from PC Hunter: (By the way, something I forgot telling you before, PC Hunter gives an error after opening with the title "gvsjhfvlkqkkbc", saying "Load Driver Error!", the only clickable option is "OK" and then the program starts)

[PC Hunter Standard][Kernel Module]: 0
Driver Name Image Base Image Size DriverObject Driver Path Service Name Load Order File Corporation
 
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