Random BSODs (WIN10)

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phillpower2

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Couldn`t tell you being honest, did you happen to notice the date of a couple of the failed updates;

Not Installed
6/14/2484 9NBLGGH4LS1F-Microsoft.StorePurchaseApp
Installation Status: Failed
9NBLGGH4LS1F-1152921505691097440
6/14/2484 9WZDNCRDTBJJ-MICROSOFT.GETSTARTED
Installation Status: Failed
9WZDNCRDTBJJ-1152921505691041862
6/14/2484 9WZDNCRFJBMP-MICROSOFT.WINDOWSSTORE
Installation Status: Failed
9WZDNCRFJBMP-1152921505691097324
6/14/2484 9NCBCSZSJRSB-SpotifyAB.SpotifyMusic
Installation Status: Failed
9NCBCSZSJRSB-1152921505691085391
8/16/2020 Actualización de inteligencia de seguridad para Microsoft Defender Antivirus - KB2267602 (Versión 1.321.1530.0)
Installation Status: Failed
Instala esta actualización para revisar los archivos que se usan
para detectar virus, spyware y otro software potencialmente no
deseado. Una vez instalado este elemento, no se puede quitar.
System Folders
 

Geke

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I didn't notice them, but windows update says it's all up to date. How can i install them?
 

phillpower2

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If Windows says that it is up to date is most likely is but do you not find the 6/14/2484 date rather bizarre :unsure:
 

Geke

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Hahaha yes, i fell asleep with the pc on yesterday and i woke up with it like that. BSODs happened i guess... i fixed it now. :thumbsup:
 

phillpower2

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Thought as much but needed to make sure.

Was the date wrong in the BIOS, Windows or both.

The wrong time & date can cause updates to fail, never heard of it causing BSOD but suppose that it could do if it trips the internet security up.
 

Geke

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It was wrong in windows only. Had multiple BSOD while i wasn't on the pc and when i woke up it was like that, i just changed it and when rebooting it stays like i put it so it was only windows. I have all up to date now, checked for updates after changing the date and time.
 

phillpower2

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Something went badly wrong with Windows then as the time & date is kept current by the internet connection once Windows is online and Windows only uses the time & date info from the BIOS when you first boot up a computer from a cold start.

Have you had any further BSOD since you corrected the time & date and then got Windows fully up to date.
 

Geke

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Yes, the BSODs still happen and with the same frequency and are always random except that they never happen while gaming. I'm waiting for the RMA.
 

phillpower2

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Can we have the dmps and a new MTB log so we can take a look.
 

Geke

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Of course. Here they are.
 

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  • 082020-7468-01.zip
    1.8 MB · Views: 3
  • MTB.txt
    16.3 KB · Views: 4

phillpower2

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Not sure what happened there but did not get notification of your last reply for some reason :unsure:

Nothing driver related in your last dmps, any more recent dmps or news on the RMA.
 

Geke

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These are all from yesterday, the rma told me to send the MB and CPU so they can see them but they told me it can take up to 60 days to check it so i decided im gonna send them when quarantine is over because i need the PC for clases and such. In the meantime i'm more than happy to keep trying to see what the problem is more specifically so anything you need i'll upload it.
 

Attachments

  • 082420-8125-01.zip
    1.5 MB · Views: 2

phillpower2

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Only the first dmp on the list pointed towards a driver which was for the Realtek audio device, the other crashes involved Windows client service, Spotify and two involved Discord.

We are running out of things that we can check and in fact there are only three things left and they are each time consuming so need to be done one at a time.

Run Driver Verifier the instruction for which you will find here


Please note that Driver Verifier may need to be left running for up to 72hrs, you should use the computer as you normally would and DV will not affect this unless a BSOD occurs.
 

Geke

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Hey Phill, sorry i've been really busy so i couldn't use the computer very much. Today i'll start with the driver verifier and will post the results or if any BSOD happens.
 

phillpower2

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No problem, the below is a standard forum response so that dormant threads do not get kept asking for an update.

To avoid us having to ask for an update every couple of days we will close this thread until the OP has the time available to work towards resolving the issue, PM a member of staff when you are ready and the thread can be reopened.
 

Geke

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I did the driver verifier method and it crashed 6 times in a row within 30 or 40 seconds of booting, the i disabled the driver verifier, restarted the pc and the fast crashes stopped. Here i attach the files. Cheers!
 

Attachments

  • 090120-8765-01.zip
    1.4 MB · Views: 2
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