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Solved PC shut down when starting a game

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gettingmad

gettingmad

PCHF Member
Jan 15, 2024
20
0
35
#1
Hi, I have the following build:

  • Fractal Design Meshify C
  • MSI AMD B550M PRO-VDH m
  • AMD Ryzen 5 3600
  • Corsair CMK16GX4M2D3600C18 DDR4 8GB x 2
  • RTX 3070
No overclocking

When I built this 3 years ago I had a EVGA 600W bronze power supply with it. Earlier this week that power supply seemed dead after something tripped the power on the socket (when I was raising my standing desk, so assuming that was the culprit?)

I have ordered a new power supply from amazon and the pc did not start with it either. I took it to a local service both the new and old power supply with the pc to find out if not those, then what else is the issue. The person at the shop confirmed that the pc started with his spare PSU, and both mine looks like are dead.

So I ordered a new power supply: https://www.amazon.co.uk/dp/B0BWGFPJVC?psc=1&ref=ppx_yo2ov_dt_b_product_details.

I know 850W is overkill but there were no huge price difference to others and i did not wanted the PSU to be an issue if I start upgrading the pc eventually.

Now with this PSU the PC runs but the moment I start a game the pc switches off. Running something only CPU heavy like Ableton seems to work fine.

I also was able to run a loadtest using Heavyload for 3 minutes that showed both CPU and GPU near full load at all times, it did not switched off and there were no overheating issues

Not really what could be the issue here

Thanks in advance
 
#3
Do you have a different GPU to swap in?

It's possible that the underwhelming PSU you had in before caused some issues/damage, did anything else happen prior to these instabilities?


Let's get some more information:

Download and run the free version of speccy.

Once you have ran speccy, publish the scan by going to: File > Publish Snapshot.
 
#4
Pyro said:
Do you have a different GPU to swap in?

It's possible that the underwhelming PSU you had in before caused some issues/damage, did anything else happen prior to these instabilities?


Let's get some more information:

Download and run the free version of speccy.

Once you have ran speccy, publish the scan by going to: File > Publish Snapshot.
Click to expand...
No, sadly no. Trying to avoid service if possible, already spent £60 on them when brought the PSU-s in.

Prior to these not much, for a few months now i saw black squares sometimes popping on the screen, very rarely, and never in game.
This has not changed.

This is the speccy: https://speccy.piriform.com/results/h0ZsAjh6e7sp8anJySJPq7p
 
#5
veeg said:
Hello

Which game are you trying to play ? Any peripherals showing any issue's ?


@Pyro
Click to expand...
Looking at t hardware monitor does not seems like it, no overheating anywhere, fans working etc...

I have tried, and i think this is interesting:

Lies of P -> i dont even get to the menu, on startup straight away shuts down. (3d animation in menu)
Only Up! -> i get to the menu and shuts down. (menu has the map as background, seems 3D)
Elden ring -> works in menu, starting the game shuts it down. (static menu background)
Cuphead -> Working, i was in game for a minute, seemed ok, did not wanted to stretch it. (2D game?)

I am no expert at all, but to me seems like when its rendering something 3D?
 
#6
You have a few things going on that need sorting so will do a couple at a time to save overloading you, with the exception of the first one they will be addressed as they are list in Speccy;

10/02/2024 11:10;: Driver Easy Scheduled Scan
Click to expand...

Get rid of this snake oil, for as to why see my canned info below;

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and depending on the age of the hardware or software concerned they sometimes do not even bother or may have already announced an end of support.
Click to expand...

The Driver Easy garbage may have messed up your drivers and further investigation may well be required once we are done with Speccy.

gettingmad said:
Corsair CMK16GX4M2D3600C18 DDR4 8GB x 2
Click to expand...

The 3600MHz RAM is not appropriate for your CPU, AMD state here up to 3200MT/s and if you have DOCP/EXPO?XMP enabled the RAM will get auto OCd past what the CPU can handle and the PC will become unstable.

Just as they can`t handle RAM that is too fast Ryzen CPUs do not like RAM that is too slow either, it causes them to bottleneck, your RAM is presently working at around 2100MT/s which will be throttling the CPUs performance.

Go into the BIOS and manually set the RAM to run at 3200MHz/MT/s and the voltage to 1.35V, save the new settings, exit the BIOS, restart the PC and move onto the next task.

Graphics
ASUS VG27W (2560x1440@165Hz)
ASUS VC239 (1920x1080@60Hz)
Click to expand...

You shouldn't mix the specifications of monitors and in particular when it comes to the resolution, suggest that while we are troubleshooting that you disconnect the secondary monitor and have just your favourite connected.

Will leave you with the above for now.

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.
 
#8
Avast Antivirus
Antivirus: Enabled
Virus Signature Database: Up to date
Click to expand...

The once great and free Avast is now so bad and intrusive that most if not all reputable forums do not recommend its use, it foists all sorts on users and can be a real pain to get rid of, see my canned info below for why you do not need Avast or any other third party AV;

Windows 8, 8.1, 10 and 11 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1, 10 and 11.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

You can uninstall Avast in the Control Panel but should you have any problems see Avast clean removal info here Please create a new system restore point first.

You may be interested in reading the following Avast admits to ‘unacceptable’ sharing of user data: what you need to know

Once Avast has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

Once done, restart, test by using the computer as you normally would, post back with an update when you are ready.
 
#12
gettingmad said:
No viruses.
Click to expand...

For clarity, we don`t check for viruses outside of the malware forum and the suggested steps were intended to ensure that your computer had AV and Firewall protection.

Other than the gaming problem how is the computers performance since you made the suggested changes.

Speccy is looking a lot better but we are seeing high temperatures and memory usage for a computer that is not under any load.

Did you have anything running in the background and how long had the computer been in use when you ran Speccy.

gettingmad said:
Starting a game caused shutdown again.
Click to expand...

Can you tell us what you mean by shutdown, see my canned info below;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
Click to expand...

What game was involved, is it on the HDD or SSD and is it played on or offline.

Got to head out for an hour or so but on my return after going through any follow up regarding the above we can look at running a couple of tests.
 
#13
It felt slightly faster on startup.

Speccy was done couple mins after restart.
Right now I have the computer on 5 hours, only chrome running atm with 1 tab, and CPU shows 58 C, GPU 53C, 40 % ram usage.

Shutdown as it switches off like its been unplugged. I cant even switch it back on straight away.
Games I tested with are installed on the SSD, mainly offline:

Lies of P,
Elden Ring,
Only Up!

EDIT: new Speccy after fresh restart, nothing running: http://speccy.piriform.com/results/t5vQJvDU2kXa4JvD4ecqYj2
 
#15
gettingmad said:
Right now I have the computer on 5 hours, only chrome running atm with 1 tab, and CPU shows 58 C, GPU 53C, 40 % ram usage.
Click to expand...

Something is not right there then, the temps are way too high, you should be idling in the 40+ °C range and the elevated temps could affecting the RAM.

gettingmad said:
Shutdown as it switches off like its been unplugged. I cant even switch it back on straight away.
Click to expand...

Typical overheating symptom and this includes a PSU internally which unfortunately is not something that we can check when it comes to the internal temperatures, are you aware that your PSU is only – Tier B • Mid-range

Also noted in Speccy, you have a poor internet connection and because you are connected via Wi-Fi gaming online will be the pits, gaming rigs 100% need to be via an Ethernet connection.

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached but don`t worry if it does not display the same.

speedfan.png


Download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 
#17
The voltage going to the CPU is a constant above 1.4V when it should only be that when under load, this is what is causing the higher than normal CPU temperatures.

gettingmad said:
To me B tier does not sound that horrible,
Click to expand...

View things this way then, you have a high end rig but only a mid range PSU to support it.

Get rid of any programs as you see fit, one last program to run before we test your GPU.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.
 
#18
MiniToolBox by Farbar Version: 13-05-2022
Ran by gagar (administrator) on 18-01-2024 at 17:23:55
Running from "C:\Users\gagar\Downloads"
Microsoft Windows 10 Home (X64)
Model: MS-7C95 Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/18/2024 02:07:10 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (01/18/2024 02:07:06 PM) (Source: NIHardwareService) (EventID: 259) (User: )
Description: MIDIDevice: Unable to unlock BMIDI DLL/driver

Error: (01/18/2024 01:57:57 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (01/18/2024 01:57:52 PM) (Source: NIHardwareService) (EventID: 259) (User: )
Description: MIDIDevice: Unable to unlock BMIDI DLL/driver

Error: (01/18/2024 01:57:10 PM) (Source: CAM Service) (EventID: 1) (User: )
Description: request thread encountered an error: Failed to send result: io error: The pipe is being closed. (os error 232)

Error: (01/17/2024 05:34:27 PM) (Source: CAM Service) (EventID: 1) (User: )
Description: request thread encountered an error: Failed to send result: io error: The pipe is being closed. (os error 232)

Error: (01/17/2024 08:56:14 AM) (Source: Microsoft-Windows-PerfNet) (EventID: 2004) (User: DESKTOP-R88UT43)
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

Error: (01/17/2024 08:53:07 AM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (01/16/2024 08:36:24 PM) (Source: CAM Service) (EventID: 1) (User: )
Description: request thread encountered an error: Failed to send result: io error: The pipe is being closed. (os error 232)

Error: (01/16/2024 08:32:47 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86


System errors:
=============
Error: (01/18/2024 02:07:04 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 13:57:50 on ‎18/‎01/‎2024 was unexpected.

Error: (01/18/2024 02:04:32 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-R88UT43)
Description: Event-ID 10010

Error: (01/18/2024 01:59:52 PM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010

Error: (01/17/2024 08:54:25 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441).

Error: (01/16/2024 08:32:43 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 20:29:16 on ‎16/‎01/‎2024 was unexpected.

Error: (01/16/2024 07:37:12 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 17:38:59 on ‎15/‎01/‎2024 was unexpected.

Error: (01/15/2024 05:48:23 PM) (Source: nvlddmkm) (EventID: 0) (User: )
Description: Event-ID 0

Error: (01/15/2024 05:48:23 PM) (Source: nvlddmkm) (EventID: 0) (User: )
Description: Event-ID 0

Error: (01/15/2024 05:48:22 PM) (Source: nvlddmkm) (EventID: 0) (User: )
Description: Event-ID 0

Error: (01/15/2024 05:48:18 PM) (Source: nvlddmkm) (EventID: 0) (User: )
Description: Event-ID 0


Windows Defender:
================
Date: 2024-01-16 18:41:32
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
Name: HackTool:Win32/Crack!pz
Severity: High
Category: Tool
Path: containerfile:_D:\Download\Torrent\Heroes.of.Might.and.Magic.3.HD.Edition-RELOADED\rld-homam3hd.iso; file:_D:\Download\Torrent\Heroes.of.Might.and.Magic.3.HD.Edition-RELOADED\rld-homam3hd.iso->\Crack\steam_api.dll
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: User
Process Name: Unknown
Security intelligence Version: AV: 1.403.2240.0, AS: 1.403.2240.0, NIS: 1.403.2240.0
Engine Version: AM: 1.1.23110.2, NIS: 1.1.23110.2

Date: 2024-01-16 16:53:23
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-01-16 15:35:52
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Full Scan

Date: 2024-01-16 15:27:39
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

CodeIntegrity Errors:
====================
Date: 2024-01-16 13:51:54
Description:
Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume5\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

Date: 2024-01-16 13:50:56
Description:
Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume5\Program Files\Avast Software\Avast\aswAMSI.dll that did not meet the Microsoft signing level requirements.


=========================== Installed Programs ============================

Ableton Live 11 Suite (HKLM\...\{BE7A4986-57FA-4ED3-8690-C23D493A3E8B}) (Version: 11.0.0.0 - Ableton) Hidden
Ableton Live 11 Suite (HKLM-x32\...\{cd9b53e7-7437-4df6-a6d6-d81f89643081}) (Version: 11.0.0.0 - Ableton)
Ableton Live 9 Suite (HKLM\...\{0E4A2965-19CE-4029-8DBF-D3E85DAAA662}) (Version: 9.0.0.0 - Ableton)
Ableton Push Driver v5.50.0 (HKLM\...\{8CE98F88-3F07-4338-A036-B66414F3FD66}) (Version: 5.50.0 - Ableton) Hidden
Amazon Corretto (x64) (HKLM\...\{563583E9-877F-4362-B6F4-4BC144FAE099}) (Version: 11.0.13.8 - Amazon)
Application Verifier x64 External Package (HKLM\...\{8A4CD158-E6B3-6D91-D7DE-10098BC980E2}) (Version: 10.1.19041.685 - Microsoft) Hidden
AWS Command Line Interface v2 (HKLM\...\{A7FEB1BB-86D9-43BB-92D9-E38C576EE93B}) (Version: 2.4.9.0 - Amazon Web Services)
Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
Burning Crusade Classic (HKLM-x32\...\Burning Crusade Classic) (Version: - Blizzard Entertainment)
Chrome Remote Desktop Host (HKLM-x32\...\{6A53EDCE-B3CE-4C1C-83FF-D78E08CE6747}) (Version: 121.0.6167.13 - Google LLC)
Counter-Strike: Global Offensive (HKLM\...\Steam App 730) (Version: - Valve)
CPUID CPU-Z 1.94 (HKLM\...\CPUID CPU-Z_is1) (Version: 1.94 - CPUID, Inc.)
CPUID HWMonitor 1.52 (HKLM\...\CPUID HWMonitor_is1) (Version: 1.52 - CPUID, Inc.)
Cuphead (HKLM\...\Steam App 268910) (Version: - Studio MDHR Entertainment Inc.)
Diablo III (HKLM-x32\...\Diablo III) (Version: - Blizzard Entertainment)
Diablo IV - Server Slam (HKLM-x32\...\Diablo IV - Server Slam) (Version: - Blizzard Entertainment)
Diablo IV (HKLM-x32\...\Diablo IV) (Version: - Blizzard Entertainment)
Documentation Manager (HKLM\...\{82FBBBC9-616A-4247-BEAD-87B8132D49D2}) (Version: 22.0.0.6 - Intel Corporation) Hidden
ELDEN RING (HKLM\...\Steam App 1245620) (Version: - FromSoftware Inc.)
Elektron Overbridge 2.5.1 (HKLM\...\{77350240-955E-4E45-999A-FF924C7B53DA}) (Version: 2.5.1 - Elektron Music Machines MAV AB)
Elektron Transfer 1.5.0.14 (HKLM\...\{44AADDAC-E841-4DE4-A2DA-9D376A1613F4}) (Version: 1.5.0.14 - Elektron Music Machines MAV AB)
FabFilter Pro-C 2.15 (HKLM-x32\...\FabFilter Pro-C 2.15) (Version: - )
FabFilter Pro-Q 2.23 (HKLM-x32\...\FabFilter Pro-Q 2.23) (Version: - )
FabFilter Pro-R 1.13 (HKLM-x32\...\FabFilter Pro-R 1.13) (Version: - )
FireStorm version 3.0.0.019 (HKLM-x32\...\FireStorm_is1) (Version: 3.0.0.019 - )
Focusrite Control 3.11.0.1983 (HKLM\...\Focusrite Control_is1) (Version: 3.11.0.1983 - Focusrite Audio Engineering Ltd.)
Focusrite Thunderbolt 4.25.0.335 (HKLM\...\Focusrite Thunderbolt_is1) (Version: 4.25.0.335 - Focusrite Audio Engineering Ltd.)
Focusrite USB 4.14.0.157 (HKLM\...\Focusrite USB_is1) (Version: 4.14.0.157 - Focusrite Audio Engineering Ltd.)
Git version 2.31.1 (HKLM\...\Git_is1) (Version: 2.31.1 - The Git Development Community)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 120.0.6099.218 - Google LLC)
Hearthstone (HKLM-x32\...\Hearthstone) (Version: - Blizzard Entertainment)
HeavyLoad V3.9.1 (64 bit) (HKLM\...\HeavyLoad_is1) (Version: 3.9.1 - JAM Software)
Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version: - Blizzard Entertainment)
INSIDE (HKLM\...\Steam App 304430) (Version: - Playdead)
Intel® Software Installer (HKLM-x32\...\{69d361f9-6cce-41a7-b82c-2d1e4be7e32f}) (Version: 22.0.0.6 - Intel Corporation) Hidden
IntelliJ IDEA Community Edition 2021.2.3 (HKLM-x32\...\IntelliJ IDEA Community Edition 2021.2.3) (Version: 212.5457.46 - JetBrains s.r.o.)
Kits Configuration Installer (HKLM-x32\...\{E75A9998-E979-760B-6AEB-49763F279EDD}) (Version: 10.1.19041.685 - Microsoft) Hidden
Lies of P (HKLM\...\Steam App 1627720) (Version: - NEOWIZ)
LIMBO (HKLM\...\Steam App 48000) (Version: - Playdead)
Logitech G HUB (HKLM\...\{521c89be-637f-4274-a840-baaf7460c2b2}) (Version: 2023.10.493254 - Logitech)
Microsoft 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.17126.20132 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio Installer (HKLM\...\{6F320B93-EE3C-4826-85E0-ADF79F8D4C61}) (Version: 3.5.2150.18781 - Microsoft Corporation)
MSI Development Tools (HKLM-x32\...\{7AAC93B0-F3D7-6B24-6B37-9E74980C1C81}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
MySQL Installer - Community (HKLM-x32\...\{836B521E-6496-4E85-95FB-1D4875923432}) (Version: 1.4.39.0 - Oracle Corporation)
MySQL Server 8.0 (HKLM\...\{D5A47F6F-7EA5-4BD6-94EF-3350F439E48F}) (Version: 8.0.27 - Oracle Corporation)
MySQL Workbench 8.0 CE (HKLM\...\{A55178BF-1CFD-431B-AAFB-8871CDE0B839}) (Version: 8.0.27 - Oracle Corporation)
Native Instruments Controller Editor (HKLM-x32\...\Native Instruments Controller Editor) (Version: 2.6.2.547 - Native Instruments)
Native Instruments NTKDaemon (HKLM-x32\...\Native Instruments NTKDaemon) (Version: 1.7.0.137 - Native Instruments)
Native Instruments Traktor 2 (HKLM-x32\...\Native Instruments Traktor 2) (Version: 2.11.3.17 - Native Instruments)
Native Instruments Traktor Audio 10 Driver (HKLM-x32\...\Native Instruments Traktor Audio 10 Driver) (Version: - Native Instruments)
Native Instruments Traktor Audio 2 MK2 Driver (HKLM-x32\...\Native Instruments Traktor Audio 2 MK2 Driver) (Version: - Native Instruments)
Native Instruments Traktor Kontrol D2 Driver (HKLM-x32\...\Native Instruments Traktor Kontrol D2 Driver) (Version: - Native Instruments)
Native Instruments Traktor Kontrol F1 Driver (HKLM-x32\...\Native Instruments Traktor Kontrol F1 Driver) (Version: - Native Instruments)
Native Instruments Traktor Kontrol S2 MK2 Driver (HKLM-x32\...\Native Instruments Traktor Kontrol S2 MK2 Driver) (Version: - Native Instruments)
Native Instruments Traktor Kontrol S4 MK2 Driver (HKLM-x32\...\Native Instruments Traktor Kontrol S4 MK2 Driver) (Version: - Native Instruments)
Native Instruments Traktor Kontrol S5 Driver (HKLM-x32\...\Native Instruments Traktor Kontrol S5 Driver) (Version: - Native Instruments)
Native Instruments Traktor Kontrol S8 Driver (HKLM-x32\...\Native Instruments Traktor Kontrol S8 Driver) (Version: - Native Instruments)
Native Instruments Traktor Kontrol X1 MK2 Driver (HKLM-x32\...\Native Instruments Traktor Kontrol X1 MK2 Driver) (Version: - Native Instruments)
Native Instruments Traktor Kontrol Z1 Driver (HKLM-x32\...\Native Instruments Traktor Kontrol Z1 Driver) (Version: - Native Instruments)
Native Instruments Traktor Kontrol Z2 Driver (HKLM-x32\...\Native Instruments Traktor Kontrol Z2 Driver) (Version: - Native Instruments)
Node.js (HKLM\...\{EFA235B5-C6A1-42E6-9BC9-02A8D56F1CDC}) (Version: 18.16.0 - Node.js Foundation)
NVIDIA FrameView SDK 1.3.8513.32290073 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.3.8513.32290073 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.27.0.120 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.27.0.120 - NVIDIA Corporation)
NVIDIA Graphics Driver 546.33 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 546.33 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.40.14 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.40.14 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.21.0713 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.21.0713 - NVIDIA Corporation)
NZXT CAM 4.60.3 (HKLM\...\ac0666ae-ee66-5310-ac01-9d6348133b2d) (Version: 4.60.3 - NZXT, Inc.)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.17126.20132 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.17126.20132 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.14131.20278 - Microsoft Corporation) Hidden
Only Up! (HKLM\...\Steam App 2381590) (Version: - SCKR Games)
PAYDAY 2 (HKLM\...\Steam App 218620) (Version: - OVERKILL - a Starbreeze Studio.)
PC Cleaner v9.5.0.0 (HKLM-x32\...\PC Cleaner_is1) (Version: 9.5.0.0 - PC Helpsoft)
PokerStars.uk (HKLM-x32\...\PokerStars.uk) (Version: - PokerStars.uk)
Portal Reloaded (HKLM\...\Steam App 1255980) (Version: - PORTANIS)
Python 3.11.3 Add to Path (64-bit) (HKLM\...\{9EB782CC-B2A5-4B67-BFEC-C91F5B755CAF}) (Version: 3.11.3150.0 - Python Software Foundation) Hidden
Python 3.11.3 Core Interpreter (64-bit) (HKLM\...\{611F1238-29A9-495F-B1F4-CFFCC98D9421}) (Version: 3.11.3150.0 - Python Software Foundation) Hidden
Python 3.11.3 Development Libraries (64-bit) (HKLM\...\{D307D056-AF62-4F53-810E-052AAAF0EFB2}) (Version: 3.11.3150.0 - Python Software Foundation) Hidden
Python 3.11.3 Documentation (64-bit) (HKLM\...\{25DC2A6F-FDC2-40D0-AA9D-3BF392BDF500}) (Version: 3.11.3150.0 - Python Software Foundation) Hidden
Python 3.11.3 Executables (64-bit) (HKLM\...\{A2BCB6C1-272D-437F-A5BC-92431FC521B4}) (Version: 3.11.3150.0 - Python Software Foundation) Hidden
Python 3.11.3 pip Bootstrap (64-bit) (HKLM\...\{55BEEF7A-9288-497D-B5CE-960D2F3C70A3}) (Version: 3.11.3150.0 - Python Software Foundation) Hidden
Python 3.11.3 Standard Library (64-bit) (HKLM\...\{0D289858-69D1-4CB6-946E-659F028DDC27}) (Version: 3.11.3150.0 - Python Software Foundation) Hidden
Python 3.11.3 Tcl/Tk Support (64-bit) (HKLM\...\{C321A7FC-E479-4E2A-AA09-2698EFEA4CA3}) (Version: 3.11.3150.0 - Python Software Foundation) Hidden
Python 3.11.3 Test Suite (64-bit) (HKLM\...\{BA9ABB78-751C-4488-80A9-60E44290C060}) (Version: 3.11.3150.0 - Python Software Foundation) Hidden
Python 3.11.3 Utility Scripts (64-bit) (HKLM\...\{5BF6CA5B-E057-413A-B87A-CCD47600E465}) (Version: 3.11.3150.0 - Python Software Foundation) Hidden
Python Launcher (HKLM-x32\...\{C41DB702-D72D-40F4-A2B3-5BAC2DCA2DF2}) (Version: 3.11.3150.0 - Python Software Foundation)
qBittorrent (HKLM-x32\...\qBittorrent) (Version: 4.5.2 - The qBittorrent project)
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.7.46.0 - Samsung Electronics Co., Ltd.)
SDK ARM Additions (HKLM-x32\...\{FCF9D89E-6F79-64FB-B08D-B0E69FF54DEE}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
SDK ARM Redistributables (HKLM-x32\...\{72DB07D6-E166-5A3F-B6E6-4664383781B8}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
Smart Switch (HKLM-x32\...\{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.2.21075.3 - Samsung Electronics Co., Ltd.) Hidden
Smart Switch (HKLM-x32\...\InstallShield_{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.2.21075.3 - Samsung Electronics Co., Ltd.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version: - )
StarCraft II (HKLM-x32\...\StarCraft II) (Version: - Blizzard Entertainment)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Total Commander 64-bit (Remove or Repair) (HKLM\...\Totalcmd64) (Version: 9.51 - Ghisler Software GmbH)
TR-8 Driver (HKLM\...\RolandRDID0145) (Version: - Roland Corporation)
Universal CRT Extension SDK (HKLM-x32\...\{4D69FB64-4443-F2DD-DE1C-F14FD98AAC59}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
Universal CRT Headers Libraries and Sources (HKLM-x32\...\{6B56745A-F6A4-C51C-933A-AD96C00683EA}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
Universal CRT Redistributable (HKLM-x32\...\{0460C87B-7F4C-3170-FAC9-B7A6AE5CE4E9}) (Version: 10.0.26624 - Microsoft Corporation) Hidden
Universal CRT Redistributable (HKLM-x32\...\{A57CD0A6-4297-FD30-34A4-34758B6F5F69}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
Universal CRT Tools x64 (HKLM\...\{CD06199B-41C1-AE6D-7567-984CC68792C3}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
Universal CRT Tools x86 (HKLM-x32\...\{BD75F257-50A4-E0CD-9942-C3550CA3E66A}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
Universal General MIDI DLS Extension SDK (HKLM-x32\...\{A7E95C47-B5F4-110C-D27A-DECB03412B96}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
Update for (KB2504637) (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}.KB2504637) (Version: 1 - Microsoft Corporation)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{7B63012A-4AC6-40C6-B6AF-B24A84359DD5}) (Version: 8.93.0.0 - Microsoft Corporation)
vcpp_crt.redist.clickonce (HKLM-x32\...\{09184AC0-ACEE-44D5-95F2-05EE6D27A5E8}) (Version: 14.29.30139 - Microsoft Corporation) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 3.0.12 - VideoLAN)
VS Script Debugging Common (HKLM\...\{A4272808-82F5-410F-A5F9-1BF6F63F6B9A}) (Version: 16.0.102.0 - Microsoft Corporation) Hidden
vs_communitymsi (HKLM-x32\...\{5C127D2C-BC0B-44B8-A1A5-34E9E7A116FC}) (Version: 16.11.31911 - Microsoft Corporation) Hidden
vs_communitymsires (HKLM-x32\...\{3751D1CF-9A44-43D2-B4BB-80FA6E7925A8}) (Version: 16.10.31213 - Microsoft Corporation) Hidden
vs_filehandler_amd64 (HKLM-x32\...\{102E83BD-B6A0-4C74-AD22-7D594A3435D3}) (Version: 16.11.31503 - Microsoft Corporation) Hidden
vs_filehandler_x86 (HKLM-x32\...\{6CBDE7BE-E956-4E0E-81FB-2CB79190C924}) (Version: 16.11.31503 - Microsoft Corporation) Hidden
vs_FileTracker_Singleton (HKLM-x32\...\{05CA3463-0B45-425D-9AF2-E1964AB85CBB}) (Version: 16.10.31303 - Microsoft Corporation) Hidden
vs_minshellinteropmsi (HKLM-x32\...\{883D29E5-9A41-4C45-A192-C10B8078BF0C}) (Version: 16.10.31306 - Microsoft Corporation) Hidden
vs_minshellmsi (HKLM-x32\...\{87EB7AA1-6FF4-4B24-9DB6-645C019B4C87}) (Version: 16.11.33130 - Microsoft Corporation) Hidden
vs_minshellmsires (HKLM-x32\...\{0916C6E1-6A0A-4887-9E00-D96FD44AFACE}) (Version: 16.10.31303 - Microsoft Corporation) Hidden
WinAppDeploy (HKLM-x32\...\{2ADF1977-BF31-E127-B651-AC28A8658317}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)
WinRT Intellisense Desktop - en-us (HKLM-x32\...\{BCF7CA0F-E53C-2A4F-B128-A751EC9A1016}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
WinRT Intellisense Desktop - Other Languages (HKLM-x32\...\{B42BF427-AFDB-C00F-DB60-6F51395D74A1}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
WinRT Intellisense IoT - en-us (HKLM-x32\...\{3335615C-ABEB-960E-2226-4274CD28E046}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
WinRT Intellisense IoT - Other Languages (HKLM-x32\...\{216D5F47-257D-6284-5849-B51037875EFA}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
WinRT Intellisense Mobile - en-us (HKLM-x32\...\{443FF51E-16C3-F23B-18FC-0D1D66024B0B}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
WinRT Intellisense PPI - en-us (HKLM-x32\...\{15E29AFF-CB19-A20B-9A81-B0765A63115F}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
WinRT Intellisense PPI - Other Languages (HKLM-x32\...\{FF2B49B7-0254-3D6A-4BE0-EF4C59DBCC2B}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
WinRT Intellisense UAP - en-us (HKLM-x32\...\{0AF3B821-474B-1885-473A-6E3FB4F1CF71}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
WinRT Intellisense UAP - Other Languages (HKLM-x32\...\{8832F8ED-1035-9ABE-FD73-4E5ABAA84A5C}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version: - Blizzard Entertainment)
World of Warcraft Classic Era (HKLM-x32\...\World of Warcraft Classic Era) (Version: - Blizzard Entertainment)
Wrath of the Lich King Classic (HKLM-x32\...\Wrath of the Lich King Classic) (Version: - Blizzard Entertainment)

Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-08-12] (Microsoft Corporation)
HEVC Video Extensions -> C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtensions_2.0.61933.0_x64__8wekyb3d8bbwe [2023-08-02] (Microsoft Corporation)
HP Smart -> C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_150.1.1140.0_x64__v10z8vjag6ke6 [2023-11-16] (HP Inc.)
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2021-01-11] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2021-01-11] (Microsoft Corporation) [MS Ad]
Microsoft Defender -> C:\Program Files\WindowsApps\Microsoft.6365217CE6EB4_102.2311.21001.0_x64__8wekyb3d8bbwe [2024-01-05] (Microsoft Corporation) [Startup Task]
NVIDIA Control Panel -> C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.964.0_x64__56jybvy8sckqj [2024-01-15] (NVIDIA Corp.)
Realtek Audio Control -> C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.38.277.0_x64__dt26b99r8h8gj [2023-03-28] (Realtek Semiconductor Corp)
Solitaire & Casual Games -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.18.11020.0_x64__8wekyb3d8bbwe [2024-01-02] (Microsoft Studios) [MS Ad]
Spotify Music -> C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.226.1187.0_x64__zpdnekdrzrea0 [2023-12-10] (Spotify AB) [Startup Task]
Windows Package Manager Source (winget) -> C:\Program Files\WindowsApps\Microsoft.Winget.Source_2023.930.722.582_neutral__8wekyb3d8bbwe [2023-10-01] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.777.2143.0_x64__8wekyb3d8bbwe [2023-02-23] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-03-16] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-03-16] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.851.1712.0_x64__8wekyb3d8bbwe [2023-06-07] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.882.2207.0_x64__8wekyb3d8bbwe [2023-07-03] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-07-30] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-07-30] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1010.1349.0_x64__8wekyb3d8bbwe [2023-11-03] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1049.117.0_x64__8wekyb3d8bbwe [2023-12-17] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1049.117.0_x86__8wekyb3d8bbwe [2023-12-17] (Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 16310.04 MB
Available physical RAM: 10411.04 MB
Total Virtual: 23478.04 MB
Available Virtual: 14757.37 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:930.9 GB) (Free:218.73 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:913.41 GB) (Free:150.74 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-R88UT43

Administrator DefaultAccount gagar
Guest WDAGUtilityAccount


**** End of log ****
 
#19
Your computer is infected with malware as is detailed below.

gettingmad said:
Windows Defender:
================
Date: 2024-01-16 18:41:32
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
HackTool:Win32/Crack!pz threat description - Microsoft Security Intelligence Name: HackTool:Win32/Crack!pz
Severity: High
Category: Tool
Path: containerfile:_D:\Download\Torrent\Heroes.of.Might.and.Magic.3.HD.Edition-RELOADED\rld-homam3hd.iso; file:_D:\Download\Torrent\Heroes.of.Might.and.Magic.3.HD.Edition-RELOADED\rld-homam3hd.iso->\Crack\steam_api.dll
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: User
Process Name: Unknown
Security intelligence Version: AV: 1.403.2240.0, AS: 1.403.2240.0, NIS: 1.403.2240.0
Engine Version: AM: 1.1.23110.2, NIS: 1.1.23110.2
Click to expand...

Please start a new thread on the malware forums and in your OP include in it a link to this thread so that the security expert can see what has gone on previously.

Go here first

Thread closed until the PC is clean of malware and the all clear to continue as been given by a security colleague.

Good luck.
 
Status
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