Hi all, I'm new to this forum and posting on behalf of a friend who's at his wits end. His computer has been hacked, and he paid 300 for new windows(windows 10) and Norton antivirus, when he accessed after new installs he said hacked was clever and back on pc, prior to new install he was using a vast antivirus. Can anyone help with what he should do? Would a firewall router help? He phoned up provider to try change his up add and was told no. Any help would be appreciated.
Thanks in advance
Shell
Thanks in advance
Shell