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PC entire random crash

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WoozyG

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Aug 25, 2018
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#1
Hello,

I am coming here to see if anyone can help..

I have my PC that randomly crashes whenever I play a game.
It used to happen on NBA2k, and Overwatch. Today I've played only CS and it crashed like 10 times (when sometimes it can not crash during days)

The crash is like so;
- Full screen is either black, pink, grey, white, purple (kind of random color), sometimes it's black with a thin white line.. anyway
- The sound, it's either I can't hear anything or I can hear but all I can do is restart my PC using the Power Button.
- The colored screen usually turns black and then I see "No Signal" show up in the corner.

All I can do is use the power button.

Any solution please?

All my drivers are normaly up-to-date,

I have:

Windows 10
Intel Core i5-4460 CPU @ 3.2 GHz
NVIDIA GTX 970

Thank you,

Mae.
 

jmarket

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Support Team
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Jan 10, 2015
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#2
Hi @WoozyG and welcome to PCHF :)

First things first. Did you ensure all the connections are tight and secure?

Let's stress test your GPU. Download Furmark and install it.

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit
What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")
 

WoozyG

PCHF Member
PCHF Member
Aug 25, 2018
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0
21
#3
Hello @jmarket

Thank you for your answer,

I did the test (that screamer at 90ºC though haha)
It didn't crash the computer.

Then I realised you wanted me to monitor over 90, so I tried launching it again. Didn't know if it worked so clicked again.
Then I got my full screen with the color of my desktop bar, and no signal, and the PC restarted itself.
 

jmarket

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Jan 10, 2015
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#4
Sounds like your GPU is bad. If it crashed during the test, it's very highly likely your GPU is dying.

Just to verify there's no Windows issues, do the following for me.

  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • When command prompt opens, copy and paste the following command into it, press Enter.

    Code:
    sfc /scannow
  • Wait for this to finish before you continue
  • Copy and paste the following command, press Enter.

    Code:
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log > %userprofile%\Desktop\sfc.txt
That will create sfc.txt on your Desktop. Please attach sfc.txt to your next post:
  • Open Reply window. Click 'More Reply Options'.
  • Go to the end of your text (if any).
  • Click 'Choose Files..'
  • For 'File name' paste this: %userprofile%\Desktop\sfc.txt
  • Click the 'Add to Post' link which will appear on the right when the file has been uploaded.
  • Click 'Add Reply'.

Let's test your RAM to ensure your RAM is OK :)

  • Click Start, type mdsched.exe in the Search box, and then press Enter.
  • Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.
  • Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.
  • When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions :)
 

WoozyG

PCHF Member
PCHF Member
Aug 25, 2018
4
0
21
#5
Thank you for trying to help still

It took some time for the 1st step:

Code:
Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
I'm restarting to give you the rest :)
 

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