PC black screening with audio

ryanfernxndez said:

XFX RX 580 8GB powered by a EVGA 600W 80+ white.

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Anything less than a Gold efficiency rated PSU from a proven brand such as Corsair, EVGA or Seasonic is not good enough to support your GPU, remove the add on video card from the PCI-E slot on the MB and use the onboard video while we help you troubleshoot, post back when you have done this and we can take a look for you.

Not sure where you heard that as White is just about entry level and only any good for a PC that only has integrated graphics, the reason for the low rating is because they are made with less safety features, thinner wire and weaker capacitors so as to keep manufacturing costs down, good brands make a point of advising users what a certain PSU should be used for, Corsair for example say the following about one of their Bronze efficiency rated PSUs;

"CX Series Modular power supply units are an excellent choice for basic system builds and desktop PC computer upgrades, offering high reliability, low noise, and the flexibility of modular cabling. "

Note that they state suitable for basic system builds, some efficiency rating info for you here

To properly test your RAM you need to insert one stick at a time in DIMM slot A1 which is the one nearest to the CPU, 4 passes is ok but 5 is better, once both sticks have been tested like this you repeat the steps with both sticks of RAM in the board and after running the firs lot of tests you must then swap the two sticks of RAM into the opposing slots and test again.

ryanfernxndez said:

On the most recent crash with my GPU, as I was playing my game my frames dropped from constant 60 capped to 8 and some fans inside my PC are going crazy, with my screen freezing constantly but staying on until the previous black screen with no audio thing happened.

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ryanfernxndez said:

with the other stick my PC doesn't even boot. However, now that I am running just one 8gb stick the crashing is still occurring. Any ideas?
Edit: I also have since cleaned out my PC using compressed air and the crashing is much less frequent but still happening every now and then.

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Please see the explanation below;

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer freezes, restarts, suddenly turns off or the screen goes jumbled the behaviour should be described as the "computer shut down unexpectedly" etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

You are welcome btw

That sounds to me as if the settings have been changed in the BIOS somehow, see the below;

Try restoring the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" "most stable" or on newer boards "optimized" please note that if you have both the "most stable" and the "optimized" options in the BIOS you should choose the most stable" option as in this instance the "optimized" settings are a form of overclocking that can cause instability.

You are welcome btw but can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

No idea tbh as running Speccy does not put a computer under any load and if a computer can boot into Windows ok then Speccy should be able to run.

Strange goings on indeed and your Speccy report is even stranger as you apparently have no storage drives which is impossible else you would not be able to boot into Windows, will post the info below for another way that we can take a look at any storage devices and for now just mention your RAM.

One of the things that Ryzen CPUs are known for are their need for fast RAM and you having only a single stick of RAM is causing a bottleneck, the Ryzen 3 2200G works best with 2933MHz RAM and to be able to achieve this speed you need two sticks of matching RAM working in dual channel, your present RAM can only work in single channel and is therefore limited to 1197.6 MHz


Can you upload an expanded screenshot of Disk Manager for us.

Access Disk Management via Run.

Press the Windows+R keys to open Run, type diskmgmt.msc in the empty box then press OK.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Attach files to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

You have a serious problem with the amount of free storage space on the C: partition which is way too small for Windows to be installed on, as to why is explained below;

For Windows to be able to run efficiently and to be able to update, on a mechanical HDD you need to have between 20 and 25% of the partition or drive available as free storage space at all times and on an SSD between 10 and 20%, if you don`t you risk Windows becoming corrupt or not being able to update which also puts you at risk of malware attack.

Data only storage devices should not be allowed to get any lower than 10% of free storage space of the full capacity of the drive/partition on the drive, this also to avoid data corruption.

Please note that storage devices can physically fail if the amount of free storage space is allowed to drop below the required 10 or 20/25% minimum.

Uninstall as many unused programs, games, videos and music files as you can and get yourself another means of backing up to, post back when you have between 20 and 25% free storage on the C: drive/partition and we can go from there.

As per my reply #14;

phillpower2 said:

C: partition which is way too small for Windows to be installed on,

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Any new build I do now will include a minimum of a 256GB SSD just for Windows 10 and honest answer is that resetting Windows is not the answer as you will only end up in the exact same situation again further down the line, no one knows for sure atm but it has been said that Windows 10 could be the last numbered Windows release and that what will happen is that Windows 10 will just evolve by getting continuous cumulative updates and this means that any present installation will just take up more and more space on a storage device.

What I suggest you do below;

Save your system drivers to a USB thumbdrive.

Download a Windows 10 version 20H2 ISO using method two here

Free up as much space as you can on the D: partition.

Use Disk Manager to extend the C: partition to at least 256GB, see guide here

Restart the computer and clean install Windows 10 version 20H2 and then the chipset drivers for the MB.

Restart the computer, check for and install any Windows 10 and Defender updates then test to see how the computer behaves.

Until the PSU has been replaced and the above done I would not risk putting the add on GPU back in or testing the RAM.

Any update for us?

You were right to ask but the CX range of Corsair PSUs were mentioned in my reply #4 and the efficiency of the PSU that you require was covered in my reply #2;

phillpower2 said:

"CX Series Modular power supply units are an excellent choice for basic system builds and desktop PC computer upgrades, offering high reliability, low noise, and the flexibility of modular cabling. "

Note that they state suitable for basic system builds, some efficiency rating info for you here

Click to expand...

phillpower2 said:

Anything less than a Gold efficiency rated PSU from a proven brand such as Corsair, EVGA or Seasonic is not good enough to support your GPU,

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XFX say a minimum of 500W but recommend 550W at their spec sheet here

The three least expensive I could are below;

TXM550W Corsair

650W Seasonic

TXM650W Corsair