Whilst we are waiting for the experts can you advise what changes you have made to the laptop since you got it, updates, new software etc?
Also can you please supply some info on the machine?
OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-MNGQINB
System Manufacturer Hewlett-Packard
System Model Compaq Presario CQ70 Notebook PC
System Type x64-based PC
System SKU FR346EA#ABU
Processor Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.25, 04/09/2008
SMBIOS Version 2.4
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Wistron
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.16299.98"
Username DESKTOP-MNGQINB\User
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 2.93 GB
Available Physical Memory 293 MB
Total Virtual Memory 6.56 GB
Available Virtual Memory 1.81 GB
Page File Space 3.62 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions No
Hyper-V - Second Level Address Translation Extensions No
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
I installed Bitdefender, a new Epson printer-scanner, Superantispyware, Wipe and updated Acrobat Reader and Adobe Flash Player.