Solved New PC started crashing and closing Programs out of nowhere

veeg · Feb 28, 2024

Hello

Download and post.. https://www.sysnative.com/forums/pages/bsodcollectionapp/

Download and post.. https://www.ccleaner.com/speccy/download

To post.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

thisisdiree · Feb 28, 2024

Hey! Thank you for the reply, here are both the Speccy Profile and the ZIP Folder I got from the the sysnative tool!

Speccy Profile:

http://speccy.piriform.com/results/MCOavQMZCB02h8bVCPChJAa

ZIP Folder is attached

phillpower2 · Feb 29, 2024

Graphics
XV282K KV (3840x2160@144Hz)
BenQ GW2460 (1080x1920@60Hz)
AORUS AD27QD (2560x1440@144Hz)

Having different specs of screen will cause you issues and especially the resolution and Hz difference.

Your single crash dmp flags After Effects as the program involved but no drivers were directly identified, what was identified in the dmp was a checksum error that involved dxgmms.sys

Operating System
Windows 10 Pro 64-bit
Computer type: Desktop
Installation Date: 23/02/2024 15:15:30

When Windows was recently reinstalled it was not done properly, see my canned info below;

Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

Norton 360 for Gamers

Crap like this should be banned because it does nothing but cause problems, have you noticed that you have no AV protection running.

Windows Defender
Windows Defender: Disabled
Firewall
Firewall: Enabled
Display Name: Norton 360 for Gamers
Antivirus
Windows Defender
Antivirus: Disabled
Virus Signature Database: Up to date
Norton 360 for Gamers
Antivirus: Disabled
Virus Signature Database: Up to date

thisisdiree · Feb 29, 2024

Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

Alright thank you, I will try that tomorrow and report back.
I didn't know Norton was that bad and no, I have not noticed that no AV was running. I turned it on now.

Regarding the screens, I honestly didn't know that that could be an Issue mainly because I had different monitors in different resolutions/sizes for years and it never gave me any problems. But that's good to now, but hopefully not the Issue because that'd be an expensive fix

phillpower2 · Mar 1, 2024

Want to know the sort of problems the likes of Norton 360 for Gamers can cause, see the thread here

phillpower2 · Mar 3, 2024

Not heard back from you, do you still require assistance or is the issue now resolved, an update would be appreciated.

thisisdiree · Mar 4, 2024

Hi. okay so it seems to have been resolved. So what I did is set the Performance CPU Clock Ratio to 45(4.5GHz) instead of Auto. This seemed to stabilize the system and solved the crash issue for now.

I have not reinstalled windows just yet, might still do that. Thank you for the help either way!

phillpower2 · Mar 5, 2024

Glad to hear that you have resolved the issue and thanks for letting us know

You are welcome

thisisdiree

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PCHF Manager

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Solved New PC started crashing and closing Programs out of nowhere