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Solved New pc build crashing in game

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#21
Based on info that you have previously provided ** the problem could be down to your internet connection but are you aware that you do not have the appropriate spec of RAM for your CPU, AMD says 3200MHz at their link here the present RAM maxes out at 3000MHz and you should ideally have Ryzen compatible RAM like the example here

** Gaming offline and running Unigene does not crash the computer but online gaming does.
 
#22
phillpower2 said:
Based on info that you have previously provided ** the problem could be down to your internet connection but are you aware that you do not have the appropriate spec of RAM for your CPU, AMD says 3200MHz at their link here the present RAM maxes out at 3000MHz and you should ideally have Ryzen compatible RAM like the example here

** Gaming offline and running Unigene does not crash the computer but online gaming does.
Click to expand...
Ok. So on the weekend I ended up getting 2 sticks of 8gb 3200mhz (g.skill). Will try putting these in after work and see if it helps.
In terms of the online/offline, Starcraft 2 was also crashing in single player mode until I turned vertical sync on. Not too sure how that would affect it. I should have tried to play online.
 
#27
Battlepants said:
I also just tried a fresh install of windows 10 on a new ssd. Still crashed.
Click to expand...
Thats odd as Speccy shows that Windows was installed in March 2019!

Noticed the following in Speccy;

Power Profile
Active power scheme: High performance This is a form of overclocking that is known to cause instability and overheating, change it to Balanced in the Windows Power Plan.

We need to take a look at the temps and voltages;


Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.


speedfan.png

(this is a screenshot from a vista machine)

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... after typing in any response you have... click on Upload a File to add the screenshot.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 
#28
Windows installed in March? I didnt even start buying the hardware for the build until then end of August...

Anyways, I'm away for the weekend. I will do these steps when im back. Thanks for taking time to help me I really appreciate it.
 
#31
Windows is installed to a storage device not the MB which in this case is an SSD, regardless of this, you mentioned on Tuesday 24th of this month that you had clean installed Windows yourself and on a new SSD which is even more peculiar.
 
#33
Nope and there are two very good reasons why this is not the case, nobody would give away Windows 10 for free when it costs $134.50 Canadian to buy and you have told us that you have clean installed Windows 10 yourself to try and resolve the problem, when you clean install Windows the drive is wiped as part of the installation procedure so even if there was data on the device when you purchased it the data would have been wiped when you clean installed Windows.
 
#34
Just an update. I took my cpu fan off just so I could look and see of there was any kind of damage to the cpu and everything looks perfect still. Cant find my thermal paste though, I've ordered some more. So once I get the pc back together I will change the power profile and get you the info from speed fan.
 
#36
There looks to be too much voltage going to the RAM.

Please restart your computer and check the temperatures/voltages in the BIOS, no screenshot is required just make a note of the temperatures, the DRAM voltages and the +3.3V, +5V and the +12V rails on the PSU and post them with your next reply.

NB: BIOS voltage readings.
The readings are not conclusive in the BIOS as the computer is under the least amount of load, if they are higher or lower than what they should be though it does suggest a PSU problem.
 
#38
The voltage does not look too bad in the BIOS but as mentioned above the computer is not under any load meaning that the voltage could be a lot higher when you are gaming etc.

Try restoring the MBs default factory settings in the BIOS, they are sometimes listed as one of the following " factory defaults" "most stable" or on newer boards "optimized" please note that if your have both the "most stable" and the "optimized" options in the BIOS you should choose the most stable" option as in this instance the "optimized" settings are a form of overclocking that can cause instability.
 
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