Multiple Games Consistently Crash on New PC

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loneliestboyintheworld

PCHF Member
PCHF Member
Nov 20, 2020
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Hi I just want to preface this by saying I am pretty new to Windows 10 as this is my first desktop PC (switched from Mac). I ordered a custom PC as I do 3D animation and video editing.



I've been trying to run games on the side but as soon as I load in and make any sort of movement the game crashes. Everything loads quickly and I have no issue launching and loading the games. It's just as soon as I load in and make any movement the game itself crashes.



The games that both consistently crash are GTA V and Phasmaphobia. Other games like Stardew Valley and Among Us run without issue.



Other than that the PC runs great, just needed help figuring out this issue.

Things I have tried.

-Uninstalling and reinstalling the games

-Proceeded with Windows Updates

-Unplugged any unnecessary devices

-Checked to see if any drivers were out of date

My specs are as shown below.

(I have it set up with two Monitors)

Case
CORSAIR 275R AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 6 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Monitor
AOC 23.6" E2470SWH LED - 1920 x 1080,1MS, D-Sub, DVI-D, HDMI
Monitor
AOC 23.6" E2470SWH LED - 1920 x 1080,1MS, D-Sub, DVI-D, HDMI
Monitor Cables
2 x 2 METRE GOLD PLATED V1.4 HDMI CABLE
Keyboard & Mouse
LOGITECH® K120 USB KEYBOARD



Thank you if you took the time to read this, I'd appreciate any help I can get I'm so lost as to why my new PC can't handle these games.
 

phillpower2

PCHF Administrator
Administrator
Support Team
Sep 9, 2016
8,046
720
57
Hello loneliestboyintheworld,

We can take a look but if it is anything hardware related you will have to contact the people that you made the purchase from, this so as not to void your warranty.

I've been trying to run games on the side

Can I ask what you mean by the above, Ive heard of games that can side scroll sideways but not running games on the side :unsure:

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
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