Mouse cursor is messed up

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TheBloodyNine

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Jul 30, 2019
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Hey guys, I'm having an extrmely frustrating issue. My mouse cursor keeps screwing up. It works fine for a few hours, or even a day, but usually within a day or two it will mess up. It starts glitching around a little, the cursor changes icons when it's not supposed to and disappears, the cursor turns into a colored line. Sometimes, for example, when I move the cursor to the edge of a window in order to drag it and make it bigger, the cursor will get stuck on the drag icon. Nothing seems to fix it but a complete shut down and restart. I've tried updating mouse drivers, updating video card drivers and almost all the other suggestions for fixing a "corrupted mouse cursor", if that's what the problem is. I don't know. Below is a short video showing the problems I'm having. I'm really sorry the video isn't the highest quality, I made it quickly and I had a stupid fan running next to me so the audio isn't great. If you listen with headphones you should be able to hear it, if not, you can look at the cursor in the video and see the issue. Please, can anyone help?

Here's the video.

 

Bruce

Forum Regular
Support Team
PCHF Member
Oct 8, 2017
870
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Yeppoon, QLD, Australia.
any connection between this happening and some software or hardware change?
does it still do it if you try another mouse?
does it do it in Safe Mode - cause I'm wondering if it's a graphics thing and the mouse issue is just how it's showing itself.
if it's a wireless mouse, try replacing the batteries and bringing the receiver to the front of the PC.
 

TheBloodyNine

PCHF Member
PCHF Member
Jul 30, 2019
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any connection between this happening and some software or hardware change?
does it still do it if you try another mouse?
does it do it in Safe Mode - cause I'm wondering if it's a graphics thing and the mouse issue is just how it's showing itself.
if it's a wireless mouse, try replacing the batteries and bringing the receiver to the front of the PC.
No hardware changes, I'm not sure about software. I've added a few games here and there, including game launchers.

This is a brand new computer with high end parts. I've had it about a month, with a RTX 2080 gpu. I haven't tried it in safe mode, it's hard to diagnose because the issue just happens randomly, and when it does happen, nothing makes it go away except a restart.

I have tried a different mouse while the problem was happening and it also happened with that mouse too. I've tried both wired and wireless mice when the issue is happening and they both had the issue. I've also tried different USB ports.
 

Bruce

Forum Regular
Support Team
PCHF Member
Oct 8, 2017
870
180
Yeppoon, QLD, Australia.
I have tried a different mouse while the problem was happening and it also happened with that mouse too. I've tried both wired and wireless mice when the issue is happening and they both had the issue. I've also tried different USB ports.
which is why I'm thinking the mouse itself isn't the cause, just the effect.
does it only happen in a certain game or software.
for example, if you start the PC and only use Word, emails, browser and the like, does it happen?
with Safe Mode only running essential, system, background tasks, that would be my next trouble-shooting tip.
if it doesn't happen then, I'd be playing with graphics drivers and even removing the card and running off the mobo graphics.
 

phillpower2

Autonomous Admin
Administrator
Support Team
Sep 9, 2016
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Any update for us? This thread will be closed if not replied to within 48hrs.
 
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