In Progress Monitor loses signal after playing a game

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H

HopesAnchor131

PCHF Member
Oct 2, 2024
2
0
32
United Kingdom
Hi everyone, new here and hope you can all help.

I have this annoying issue where after I play games my screen loses signal and computer seems to completely crash. So much so pressing the caps lock/number lock keys on my keyboard won't work. I have to hold the power button on my system to get it working again and it works fine till I play and exit a game again. This happens about 10 minutes after exiting a game.

This all started about 6 months ago when I went out one day, put my system to sleep and came home to wake my system up and it would not detect my monitor at all. When this happened I even swapped out HDMI cables and it would not detect the screen. The system suddenly started working again two days later with the original cable but now has these annoying crashes. 6 months ago these crashes would initially happen 10 minutes after booting the system up, almost everyday and then work fine once the initial crash took place.

I did discover that the SSD my OS was installed on was dying and once I found this out I reinstalled Windows on a new healthy SSD. The dying SSD is still in my system but no longer used.

My specs are
Ryzen 5 3600
Gigabyte x570i Pro Wifi
Kingston hyperx fury RAM 2 x 8gb
msi nvidia rtx 2080 super
Corsair 750w PSU
I have 3 SSDs and one HDD in my system
 
Welcome to PCHF,

Have you tried using a different screen, a TV that has the appropriate video port will do.

What speed is the RAM.

What is the model name or number and age of the Corsair PSU.

What o you have the Windows Power Plan set as.
 
Thank you for the welcome

The system is currently hooked up to my bedroom TV but I did try it on the living room and the same thing happened.

The RAM is DDR4 3200.

The PSU is a Corsair SF750 80 Plus Platinum and is about 2 and a half years old.

The power plan is currently set to high performance.
 
Screen effectively ruled out, the ideal spec of RAM for the CPU and a great quality and adequate spec PSU, this looks bad for the GPU itself, the fact that you get and can see the No Signal message on the screen supports a GPU issue.

If not done already, reseat the RAM and the GPU and check that all modular connections to and from the PSU are secure at both ends, be careful when applying any pressure to the connections on the MB and GPU.

HopesAnchor131 said:
The power plan is currently set to high performance.
Click to expand...

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

HopesAnchor131 said:
I did discover that the SSD my OS was installed on was dying and once I found this out I reinstalled Windows on a new healthy SSD.
Click to expand...

After clean installing Windows did you install the system drivers for the MB and starting with the chipset drivers first, SATA/storage drivers second and then the GPU drivers, this is a 100% must do.

Before replying can you do the below first;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

You are welcome btw 🙂
 
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