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Solved LiveKernalEvent 141 Random Crashes

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C

Corran93

PCHF Member
PCHF Donator
May 2, 2022
5
3
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#1
Hello,

Hoping someone can help me with a consistent, but seemingly random, problem I've been struggling with for almost a year. While using the desktop I built to play games, often the game will crash and I see a LiveKernalEvent 141 event in the reliability report (details below). Often this locks up my PC until I fully reboot it. Some days this will happen within half an hour of playing, other days I can play all day with no issues. I haven't been able to identify any consistent factors to the crashes, they seem to occur independent of which game I'm playing or how taxing it is - Minecraft reacts the same as Divinity 2 or Hunt: Showdown on high settings. I thought it was heat related and so replaced my cooling system with no change, as well as installing a new M.2 SSD with a fresh Windows install. Oddly, the only thing that I've seen that seems to help is using the Radeon software's Tuning feature to Overclock the GPU. While this doesn't prevent crashes, it seems to lessen the frequency.

Error information:
Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffdd88a3302050
Parameter 2: fffff8038acd17a0
Parameter 3: 0
Parameter 4: 1b24
OS version: 10_0_19043
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033

I've also published a Speccy snapshot here: http://speccy.piriform.com/results/rnUgwjbteDQ4BTsIPMDSPWt

I'd greatly appreciate any help or direction, as I've exhausted my own limited tech skills and Googling capability. I'm nearly to the point of just slowly replacing the remaining pieces until something sticks, but as I only just built it within the last 2 years, I'd really hate to dig back into that expense.

Thank you in advance for any insight you can offer!
 
#2
Zip and upload your mini dump files, post them here for review.
h30434.www3.hp.com

How to compress and upload Minidump files

Table of Contents: A How to compresss Minidump files using 7-Zip B How to compresss Minidump files using WinRar C How to upload Minidump files using MediaFire - free cloud storage service
h30434.www3.hp.com h30434.www3.hp.com

Step 2: Get System Info Log.

Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here, and Here.
Copy the URL after your report is loaded.
Then send us the link. :)
 
#4
Free up space on your HDD immediately!!

Capture.PNG



You can use Treesize to find files on your machine that you may wish to delete.



  • First download and save the portable version of Privazer to your desktop.
  • Go through the options a set Privazer to your needs, select basic or advanced user.
  • When you are done setting Privazer to your needs, then click on start cleaning then scan.
  • This scan can take a while to complete, so it is best that you do it when you have some free time.

You can use the Everything Search Engine to find and remove files from your machine.



  • Searching for file extensions in Everything Search, to help you along the way is easy.
  • You can simply type .mp3 to find all of your music, or .mp4 to find your videos.
  • You can open the file from the tools gui by double clicking it, and then decide if it needs to go.

Using Master Seeker To Find Large Files Over 1 Gigabyte.​



  • Download Master Seeker to your desktop, right click it and run as administrator to start the application.
  • To search for files that are a certain size, you can use the search terms in the picture below.
  • By using this method you can find and delete files of a certain size, like 500mb or 1gb.


Capture.PNG




  • Say you want to find all files 1gb or larger, you type 1gb into the search window of Master Seeker.
  • This will list all files on your machine that are 1gb give or take a few mb.
  • Then you simply right click and delete if you feel the file needs to go.
  • You can search for files of 2gb size, or 300 mb, obviously you want to seek out the larger files with this tool.


Capture.PNG




Uninstall the following with Geek Uninstaller, use force mode if needed.

Driver Easy 5.7.0 - 5.7.0
Java Auto Updater - 2.8.311.11
Reimage Repair - 1.9.7.2

Clean install your AMD driver with DDU. Or the AMD cleanup utility

Grab a fresh copy from here.

Disable windows 10 spyware with O&O software, this can chew up bandwidth while you game as microsoft is constantly uploading various data from your machine.

Disable windows update, and only enable it once a week to update on your terms not whenever microsoft feels you need an update.

Uninstall Useless to you windows apps with O&O App buster.

Open a notepad and copy the content of the code box below, paste into open notepad and save it to your desktop as clean.bat then right click on clean.bat and run as admin.

Note: Do not copy the word code.

Note: This batch will reboot your machine so close anything you are working on and save it.

Code: 
@echo off
netsh advfirewall reset
netsh advfirewall set allprofiles state On
wmic nicconfig where (IPEnabled=TRUE) call SetDNSServerSearchOrder ("76.76.19.19", "8.8.4.4")
%WINDIR%\SYSTEM32\lodctr.exe /R
%WINDIR%\SysWOW64\lodctr.exe /R
C:\Windows\SYSTEM32\lodctr.exe /R
C:\Windows\SysWOW64\lodctr.exe /R
DISM.exe /Online /Cleanup-Image /StartComponentCleanup
DISM.exe /Online /Cleanup-image /Restorehealth
del /s /q C:\Windows\SoftwareDistribution\download\*.*
del /s /q "%userprofile%\AppData\Local\Google\Chrome\User Data\Default\Cache\*.*"
del /s /q "%userprofile%\AppData\Local\Opera Software\Opera Stable\Cache\Cache_Data\*.*"
del /s /q "%userprofile%\AppData\Local\temp\*.*"
del /f /s /q %systemdrive%\*.tmp
del /f /s /q %systemdrive%\*.log
del /f /s /q %systemdrive%\*.chk
del /f /s /q %systemdrive%\recycled\*.*
del /f /s /q %windir%\*.bak
del /f /s /q %windir%\prefetch\*.*
ipconfig /flushdns
sc stop sysmain
sc config sysmain start= disabled
sc stop DiagTrack
sc config DiagTrack start= disabled
sc stop dmwappushservice
sc config dmwappushservice start= disabled
reg add hklm\system\currentcontrolset\services\tcpip6\parameters /v DisabledComponents /t REG_DWORD /d 0xFFFFFFFF
pause
shutdown -r
Exit /B
 
#5
Once you have completed all of the steps, please do the following. :)

Step 1:

Please downloaded MINITOOLBOX unzip to your desktop and run it as admin.
Checkmark following boxes:
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and Attach the log in your reply.

Step 2:


Security Check Scan.
  • Download Security Check to your desktop.
  • Right click it run as administrator.
  • When the program completes, the tool will automatically open a log file.
  • Please Copy and paste that log here in your next post
 

Attachments

  • MiniToolBox.zip
    455.1 KB · Views: 66
#6
Thank you for the time your putting in here!

I've done the above, haven't had much time to actually play to see the problem is resolved, but hopeful I'll get to test it out tonight. I did see the HDD was overfull, though I've had these issues in the past with more space. Dropped a few games and running closer to 70% now.

Security Check:

Windows 10(6.3.19043) (x64) Core Release: 2009 Lang: English(0409)
Installation date OS: 24.09.2021 23:27:33
LicenseStatus: Windows(R), Core edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe
SystemDrive: C: FS: [NTFS] Capacity: [931 Gb] Used: [720.4 Gb] Free: [210.6 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.789.19041.0
User Account Control enabled (Level 3)
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Windows Defender (enabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Defender Firewall (mpssvc) - The service is running
--------------------------- [ OtherUtilities ] ----------------------------
Steam v.2.10.91.91
Epic Games Launcher v.1.3.0.0
------------------------------- [ Backup ] --------------------------------
Microsoft OneDrive v.22.065.0412.0004
-------------------------- [ IMAndCollaborate ] ---------------------------
Discord v.1.0.9003 Warning! Download Update
------------------------------- [ Browser ] -------------------------------
Google Chrome v.100.0.4896.127 Warning! Download Update
Microsoft Edge v.101.0.1210.32
------------------ [ AntivirusFirewallProcessServices ] -------------------
C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2203.5-0\MsMpEng.exe v.4.18.2203.5
C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2203.5-0\NisSrv.exe v.4.18.2203.5
Microsoft Defender Antivirus Service (WinDefend) - The service is running
Microsoft Defender Antivirus Network Inspection Service (WdNisSvc) - The service is running
----------------------------- [ End of Log ] ------------------------------
 

Attachments

  • MTB.txt
    23.4 KB · Views: 8
  • Like
Reactions: Malnutrition
#8
Reset your Hosts file, it isn't listed correctly under minitoolbox log.
  1. Click here to download RstHosts v2.0\
  2. Save the file to your desktop.
  3. Right Click and Run as Administrator.
  4. Click on Restaurer, then click OK at the prompt.
  5. This will restore the default host file.
 
#10
PeterOz said:
Not sure if @Malnutrition mentioned driver easy
Click to expand...


Yep, one of the first things I suggested, to remove it. :)

After the check disk, please check to see if your HDD is in good shape, as @PeterOz has suggested. I did see some errors which is what prompted me to suggest the chkdsk /f /r

Step 1 Hd Tune scan.

Download HD Tune and save the file.
Install HD Tune and restart it after installation.
Then go to the tab Error Scan , select the hard drive you want to check and press Start .
The check can be quite time consuming take depends on the size of the hard drive check.
Take a screen shot of the result and save it.
Upload the image here.
Do Not tick the quick scan!!
Step 2 Crystal Disk

Download and run CrystalDisk info standard edition from here
Run the program, grab any screenshots and attach to your next reply for us.
 
#11
Thanks again, both of you!

@PeterOz - I followed your notes and shifted power settings. I had uninstalled Java and DriverEasy previously thanks to @Malnutrition. I confirmed that XMP is disabled on BIOS, and the CPU is not overclocked. I actually think when I first put the desktop together I had attempted to use XMP to clock my RAM up to it's advertised speed, and it caused major malfunctions until I disabled it...

Attached are the screenshots from CrystalDisk and HD Tuner. I also ran chkdsk as instructed, it seemed to take less than a minute but didn't give me any indications of repairs or errors. The HD is a fairly new replacement as I thought my previous HDD may have been the issue.

For what it's worth, I haven't had a crash since the first round of changes we did on Monday, though I haven't had a ton of time to try to recreate them. I'll keep monitoring and let you know ASAP if anything changes.

Can't say enough how much I appreciate you all, this has been a major headache for far too long, and just having the guidance to do something about it has been a major relief.
 

Attachments

  • CrystalDisk.PNG
    CrystalDisk.PNG
    54.4 KB · Views: 13
  • HD Tune.PNG
    HD Tune.PNG
    107.7 KB · Views: 15
  • Like
Reactions: Malnutrition
#13
Corran93 said:
For what it's worth, I haven't had a crash since the first round of changes we did on Monday,
Click to expand...


Sweet! Glad to be of service, tell your friends if the subject comes up, where they can get good free help for their computer. :)

Corran93 said:
though I haven't had a ton of time to try to recreate them. I'll keep monitoring and let you know ASAP if anything changes.
Click to expand...

Keep us updated.
 
#16
@malnutrtion So for what it's worth, I've put some significant hours in over the past few days and haven't had a single crash, despite playing games that previously crashed and moving them to their highest settings... Holding my breath but I think maybe your genius has fixed it. I just made a donation to the forum as a thank you, but if there are other ways I can support the work you're doing (or you independently) please share... I hugely appreciate the time and effort you put in here.

Thanks again!
 
  • Like
Reactions: Malnutrition
#17
I don’t need any money. I do this simply for what you just posted. Knowing that I have helped someone is the reason I do this. 😀

If you could just share a link to the forum with your friends and family, that is all I ask in return, but the forum surely appreciates the donation.

Have a great day/night wherever you are in the world.

I’m marking this as solved. 👍
 
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