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Is something wrong with my computer?

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Dvegaa

Dvegaa

PCHF Member
Dec 15, 2023
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#1
So I have been having this problem recently where when I visit a website, say Amazon Prime or any Amazon site or streaming service like Kindle or Video, the page automatically switches to the holiday special page. This also happens on other shopping sites too. I will be looking at one item, and it will switch to another unrelated page.

I ran a series of several Malware and disk clean-up software including uninstalling applications I don't use and disabling unwanted startup protocols.

Has there been others who have been experiencing something like this, and how can I stop it from happening without paying an arm and a leg?

I use Google Chrome and am running
an Acer Predator Helios 300 PH315-54-760S Gaming Laptop Intel i7-11800H NVIDIA GeForce RTX 3060 GPU 15.6" FHD 144Hz 3ms IPS Display 16GB DDR4 512GB SSD Killer WiFi 6 RGB Keyboard.

I have installed a Lexar NM790 SSD 4TB PCIe Gen4 NVMe M.2 2280 Internal Solid State Drive, Up to 7400MB/s, as a secondary Drive.
 
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#2
Follow instructions here, and post Frst and Addition.txt logs.

Information - [Prework] Please Read Before Posting

You must be Registered and Logged in to Follow this Procedure. Welcome to the PCHF Malware Removal Forums Please review the PCHF Security team Disclaimer prior to beginning your adventure through malware removal. Additionally, please read the Security Forum Guidelines before posting. Please...
pchelpforum.net pchelpforum.net
 
#3
Okay, I wasn't sure what it was because usually when I run all my malware arsenal any problems I was dealing with are resolved. I use several of the malware software that are listed in your tags and by several I mean half. I have to admit the other half I have never heard of and I will be doing some research on them to determine the software's credibility and effectiveness to determine if the investment is sound.

After my current arsenal didn't resolve the issue I thought it might be a setting or something so I placed it in the Windows 10 forum.
 
#4
Can you run FRST and then post the logs, it will be a quick check, if there is no malware to be found then we can send this thread back to the Win 10 Not all of the typical scanners are able to pick up all malware, that is why there are tools like FRST.
 
#5
@Dvegaa

Use the everything search engine and check: C:\Users\YourUserNameHere\AppData\Local\Google\Chrome\User Data\Default\Extensions

www.computerhope.com

How to Disable or Remove Browser Extensions

Steps on how to disable or remove browser extensions.
www.computerhope.com www.computerhope.com

Are there any open ports on your firewall that you are unaware of? https://www.softwaretestinghelp.com/how-to-open-ports/

Does this happen in other browsers? Or other devices in your home?

What tools have you ran?

What is the content of your hosts file?

Any other strange activity besides redirect, High CPU usage???

Use Process Explorer to look for anything unknown.


All of the questions can be answered with two the logs requested.
 
#8
Are you using Bookmarks, Links, or manual typing the site in?

Dose this happen in Incognito.

Let see if the Minitoolbox show anything.

Download MiniToolBox and save the file to the Desktop. Right click on the file and select Run as Admin

Close the browser and run the tool, check the following options.

List Contents of Host

Click on Go.

copy and paste the contents of the file called MTB.txt or attach the file to your next post.

The Speccy report will al so give us a better look at to what is going on with the system

So other can assist let get a speccy report.

Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
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