Solved Intermittent reboots when idle Win 10

Lucianp · Jan 27, 2023

My PC has been intermittently rebooting when idle. Today it rebooted while I was using it.

Previous reboot when idle investigation showed the fault as ntdll.dll. Searching the web gave a number of possible faults including updating drivers, poor cable connectivity all of which I have addressed.

Todays memory dump shows the Module name as nt and the Failure Bucket ID as AV_nt!RtlEqualUnicodeString

Do you have any suggestions as to what my next move should be.

As a side note (and this may be a red herring) the boot splash screen shows 4 x Win 10 login options with the default (volume 5) being the correct choice. The other options point to a blue Recovery screen. Not sure if I may have screwed up installing Windows last week.

Also when loading from a reboot, the logon splash screen might be the standard Win 10 screen with sea shore and cliff or the MS screen.

Any help/advice would be appreciated.

phillpower2 · Jan 28, 2023

You have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on.

Provide the following information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better help you.

Lucianp said:
Todays memory dump shows the Module name as nt and the Failure Bucket ID as AV_nt!RtlEqualUnicodeString

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

Lucianp said:
Not sure if I may have screwed up installing Windows last week.

Why did you reinstall.

After the clean install did you install the chipset drivers for the MB, next the SATA/storage device drivers and third the video drivers, this is a must and Windows should not have been allowed to update before the said drivers had been correctly installed.

Lucianp · Jan 28, 2023

thanks for the reply. sorry I forgot to add my info.

This is a custom built PC
Operating System
Windows 10 Pro 64-bit
CPU
AMD Ryzen 5 2600 35 °C
Pinnacle Ridge 12nm Technology
RAM
16.0GB Dual-Channel DDR4 (15-15-15-36)
Motherboard
Gigabyte Technology Co. Ltd. B450M DS3H-CF (AM4) 33 °C
Graphics
ASUS VW224 (1680x1050@60Hz)
ASUS VW224 (1680x1050@60Hz)
4096MB ATI Radeon RX 570 Series (C.P. Technology) 39 °C
Storage
1863GB Seagate ST2000DM008-2FR102 (SATA (SSD)) 27 °C
465GB Western Digital WD Blue SA510 2.5 500GB (SATA (SSD)) 22 °C
Optical Drives
No optical disk drives detected
Audio
USB Audio Device

PSU EVGA 500BR 80+ Bronze

The reason for the reinstall is in this previous post https://pchelpforum.net/t/lost-c-file-error.82671/#post-165826

Minidump files attached

phillpower2 · Jan 28, 2023

Not likely to be the cause of the issue/s but your PSU is old and a bit on the weak side for the hardware that you have.

phillpower2 said:
After the clean install did you install the chipset drivers for the MB, next the SATA/storage device drivers and third the video drivers, this is a must and Windows should not have been allowed to update before the said drivers had been correctly installed.

You missed answering the above.

Lucianp said:
The reason for the reinstall is in this previous post https://pchelpforum.net/t/lost-c-file-error.82671/#post-165826

Link does not work so checked the thread another way, bit confused as your previous thread was solved

Your two crash dmps do not identify drivers, one was a security issue with Macrium Reflect and the other a problem with Windows itself namely wmiprvse.exe, skipping Macrium for now, the Windows crash could be a result of incorrect driver installation but if you couple it with the Macrium issues there could be a common denominator.

We need to know the answer to the outstanding above + whether or not you used an image created by Macrium Reflect.

Lucianp · Jan 28, 2023

After the clean install did you install the chipset drivers for the MB, next the SATA/storage device drivers and third the video drivers, this is a must and Windows should not have been allowed to update before the said drivers had been correctly installed.

No, I thought this was part of the install process however I did check later using ccleaner and I believe it did update a couple of drivers but cannot recollect which. Device manage says they are all good.

bit confused as your previous thread was solved

Originally C:system, D:recovery and E

ata were partitions on the 2TB ssd. The PC crashed and I lost C: (missing)
The thread was to see if there was a way to recover C: but was advised on a new install.

I used an old 250GB hdd which I wasn't too comfortable with and ended up getting a 500GB ssd for the OS.

I downloaded Win 10 tool and created a bootable flash drive. Everything went well, I was able to setup the C: drive tothe way I wanted and run a sytem backup to my NAS.

All was good so the thread was closed.

Your two crash dmps do not identify drivers,

I have attached the MEMORY.DMP -- this did not work. file too big so here is the info I was referring to.

SYMBOL_NAME: nt!RtlEqualUnicodeString+f

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

STACK_COMMAND: .cxr 0xfffffd8c4794e690 ; kb

BUCKET_ID_FUNC_OFFSET: f

FAILURE_BUCKET_ID: AV_nt!RtlEqualUnicodeString

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {67eff304-a56f-1e0f-8ec8-620ac403675f}

Followup: MachineOwner
---------

whether or not you used an image created by Macrium Reflect.

I downloaded Win 10 tool and created a bootable flash drive.

Windows crash could be a result of incorrect driver installation

how can I correct this?

Thanks for your help

Lucianp · Jan 28, 2023

Here is another minidump for today

phillpower2 · Jan 29, 2023

Any crash dmps that mention nt are just generic and of no help whatsoever I`m afraid.

Your latest crash dmp flags Firefox and a security issue.

Question, Macrium Reflect caused a recent crash but why/how does it come to be on the computer if you clean installed using a Windows ISO on a USB device..

If the driver installation was done wrong there is only one way to put things right, start afresh, you can either do a reset and choose the keep nothing option or use your Windows on USB media, just to reiterate below is my canned info for driver installation.

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

** For OEM computers/notebooks such as Acer, Dell and HP etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.

Lucianp · Jan 29, 2023

Thanks for the reply.

Question, Macrium Reflect caused a recent crash but why/how does it come to be on the computer if you clean installed using a Windows ISO on a USB device..

After the install everything was running fine (or so it appeared) so I installed the apps I needed, office etc, loaded Macrium Reflect and made a system image.

I didn't notice any instability straight off because it happened during idle time and I put it down to system updates causing a reboot. It was only when I noticed it was idle time during the day and was too frequent that I started investigating. So it could have been like that since the clean install.

I will do as you suggest and get all the drivers together and do a new install probably later this week. Do I need to keep this thread open.

Thanks for your help. I really appreciate it.

Lucianp · Jan 29, 2023

Not likely to be the cause of the issue/s but your PSU is old and a bit on the weak side for the hardware that you have.

What size PSU should I be looking for? thanks

phillpower2 · Jan 29, 2023

We will leave your thread marked as pending for a few days, this will stop you being asked for an update.

Regarding the PSU,, minimum of a Bronze efficiency 550W or above from EVGA or Seasonic for the short term, if you have any upgrade plans such as an out of the box new GPU any new PSU must be Gold efficiency rated.

You are welcome btw

Lucianp · Jan 31, 2023

I reinstalled windows this morning in the correct order and all seemed well. I added my everyday user apps, libreoffice, macrium and firefox. All was good until late this afternoon. First Firefox hiccuped and a tab crashed then a little late when Firefox was back up and running the PC rebooted.
I have now uninstalled Firefox as an earlier dump flagged it.
So I will continue to monitor with Firefox removed and see how it goes.

RIGHT NOW
as I was writing this, I had Chrome fail. It gave me "Error code STATUS_ACCESS_VIOLATION"

I attached the minidump to have checked if you would please.

phillpower2 · Jan 31, 2023

Disable Cortana, restart the PC and test by using the computer as you normally would.

Any further issues, post a new Speccy url and any crash dmps for us.

Lucianp · Jan 31, 2023

I had a couple of issues this morning. Event viewer pointed to Critical Kernel-Power Event ID 41 Task Category 63. I've had six of those over the last two days. I did a quick research on those and have since disabled fast startup, done a power troubleshoot, no problems, Run a DISM scan and then SFC which repaired a few corrupt files.

I have now disabled Cortana and rebooted per your suggestion and will see how it goes today.

As always, thanks

phillpower2 · Jan 31, 2023

Lucianp · Jan 31, 2023

When I came back from lunch the PC had hung and the monitors were displaying pretty patterned background.
I have attached the compressed minidump.
Not sure I understood "post a new Speccy url"

thanks

phillpower2 · Jan 31, 2023

A corrupt OS and a security issue caused the last two crashes.

Sorry, thought we had previously had a Speccy url off you, see below;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Lucianp · Jan 31, 2023

http://speccy.piriform.com/results/8lkClpyYWVgsqL8pbfNQtf3

phillpower2 · Jan 31, 2023

That is the wrong RAM for your CPU, AMD state here up to 2933MHz and if you have XMP or DOCP enabled the RAM will get auto OCd past what the CPU can handle and the PC fall over.

Go into the BIOS, disable XMP and then manually set the RAM to run at 2933MHz and the voltage to 1.35V.

You should also make sure that the Windows Power Plan is set to Balanced and not High Performance or Ryzen Balanced.

1/30/2023 2022-11 Update for Windows 10 Version 22H2 for x64-based Systems (KB5020683)
Install this update to resolve issues in Windows. For a complete
listing of the issues that are included in this update, see the
associated Microsoft Knowledge Base article for more information.
After you install this item, you may have to restart your computer.

You allowed Windows to check for and install update/s before you had correctly installed the chipset, SATA/storage and video drivers

You also use CCleaner which is also a red flag for me.

Suggest that you get the PSU upgraded asap if you want to keep on running two displays.

Lucianp · Jan 31, 2023

That is the wrong RAM for your CPU

Looks like I used the wrong sticks when I moved cases. I have a pair of Aegis F4-3000C 16D 16GISB. I've swapped those over.

make sure that the Windows Power Plan is set to Balanced

Done

You allowed Windows to check for and install update/s before you had correctly installed the chipset, SATA/storage and video drivers

Do I need to reinstall again

You also use CCleaner which is also a red flag for me.

I've uninstalled CCleaner.

Suggest that you get the PSU upgraded asap if you want to keep on running two displays.

Unfortunately a new PSU will have to wait until next pension day, or the one after that.

thanks again

phillpower2 · Jan 31, 2023

Leave Windows as is for now.

Try disconnecting the second monitor while you troubleshoot this using the correct RAM.

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Solved Intermittent reboots when idle Win 10