Solved i think my 3080 is broken in the pc i bought from NZXT

Doublenile said:

First idk if this is the right place for me to chat or anything but cant help to hope i can figure this out without replacing my graphics card.

My pc is around 6 months old and was bought from NZXT. its the Streamer Pro PC (im not a streamer but it had good specs.) within it there ios obviously a 3080 and i think it has broken, the connection has broken or the port connecting it to the motherboard is broken, i cant tell. i think it broke while sitting in the car on my way home from university. I didnt stuff with any foam or anything but did heavily surround with blankets and was careful to make sure it couldn't bounce around.

my issue: before travel i was able to play games at max setting with good performance, right now i can barely run games on low and after an hour or 2 experience lag and freezing. This is most of what i know, performance issues and is regularly reaching 80 degrees celcius while playing diablo 4 on low.

There is also an issue with connecting to me monitor. I have 2 4k monitors, 1 60hz, the other and main 144hz. the 60hz is connected with hdmi - hdmi, while the main 144hz was previously digital - hdmi as the 3080 has 1 hdmi and 3 digital. When plugging in the 144hz as digital - hdmi nothing appears or has many graphics errors. When i swap the 60hz monitors cable so its hdmi - hdmi it works but more graphical glitches. Right now its connected through digital - digital with no prominant issues except randomly during high performance games the screen go's black for a second.

This is most of the information i have with the exception that i am also unable to access my bios, but i have never been able to since purchace so my ram is capped at 1200hz 16GB, out of 3200hz.

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phillpower2 said:

Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

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Skindred said:

Not to turn you away from PCHF support, but you could reach out to NZXT Support and see what they say about the pre build. According to their site, they have a 2 year warranty on their pre-builds and seeing as your up to the 6 month mark already, you only have 1 and a half years left.

If you have a Nvidia card, I have seen some cards that do go bad and usually you can get a replacement for them if they are still covered under warranty. I currently have a 2080 and contact Nvidia about the High temps and there support team told me the below. For a Nvidia GeForce RTX 2080

While playing the new Diablo 4 in closed beta and now with the game released, I hit close to 80-82 Degrees C. Which tells me I better upgrade before the new City Skyline 2 release.

For any possible damage while traveling, have you inspected your motherboard for any visible signs of cracks? Paying attention around the PCIe slots?
You can also look around your graphics card to see if there are any signs as well, if you are worried about damage to either the card or the board.

Submitting a case to NZXT and your graphics card manufacture would help with determining the safe operating temps from the company that made the card and if there was a fault either with the pre build or the card, you may be able to get the repairs covered under warranty.
There are a few tools they might have you download to determine voltage to your card, stress testing, and stability testing of your card as well.

I hope you get it all figured out.

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phillpower2 said:

Forget about comparing anyone else's PC to yours unless the PC has the same spec, has the same software installed and has the same internet connection, there are too many variables involved.

The PC was not correctly set up from the get go, see my canned explanation below



We can see from Speccy that the driver installation was done wrong, it screams of the work of an amateur tbh.





The common denominator here is that an internet connection is required for everything that you mention above, Norton is a resource hog, it messes with the internet connection and why on earth people pay for it when they don't need it is beyond me.

Just to reiterate, there is zero wrong with your GPU, get rid of Norton as explained below then post back and we will help you test your GPU.

Windows 8, 8.1, 10 and 11 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1, 10 and 11.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

Norton uninstall info here

Once Norton has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

Once done, restart, test by using the computer as you normally would, post back with an update when you are ready.

Your PSU having eco mode does suggest it is Gold, the NZXT homepage is less than helpful in confirming this though.

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