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Games crashing

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Rooky_Goosy

Rooky_Goosy

PCHF Member
Aug 27, 2023
5
0
35
#1
Hello Guys!
Hope you can help me getting some clue on what's going on with my newly built PC.
We just ran out of ideas and neither Google nor Youtube provides any valid solutions and this point.

Setup:
Motherboard: Asus TUF GAMING B760-PLUS (WIFI)
PCU: Intel Core i7-13700 2.1(5.2)GHz 30MB s1700
GPU: Asus TUF GeForce RTX 3080 Ti Gaming OC 12288MB
RAM: Kingston DDR5 32GB (2x16GB) 5200Mhz FURY Beast Black ( installed in A2 & B2 slots)
PSU: Asus TUF Gaming 750W 80+ Bronze
SSD: Kingston KC3000 3D NAND TLC 1TB M.2 (2280 PCI-E) NVMe x4
Cooling: Deepcool GAMMAXX L240 V2 liquid cooling system
Case: Deepcool CC560 Tempered Glass (R-CC560-WHGAA4-G-1)
OS: Windows 10 Pro
All OS updates installed, all drivers updated to the latest version, BIOS updated to the latest version, NVIDIA experience latest version

Issue:
games keep crushing. The game freezes and then throws out onto the desktop.
Sometimes on the load screen, sometimes allows to play from 30 sec to 10 min.
The only game that works is Warframe.
Games: Cyberpunk 2077, RDR2, Assassin’s Creed, GTA 5, Witcher 3.
Regardless of the in-game graphic settings with or without ray-tracing.
Tried from SSD, from internal HDD, from External HDD (worked ok on the previous PC with the same HDDs).
It doesn’t look like overheat, since the average temps reach around 75º.


Actions taken:
-re-install Windows and update all drivers once again
-install other Windows versions (it was 11 initially)
-switch off the GPU hardware acceleration
-switch off background apps
-switch off Steam overlay
-switch off Xbox overlay
-switch off Nvidia Experience
-re-install the GPU drivers
-roll back to the latest “stable” GPU drivers version
-switch off Windows auto-updates
-switch off Windows notifications
-remove Cortana
-check for the system corrupt files
-update BIOS to the latest version
-run in a compatibility mode
-switch power plan to the “high performance” mode and to “balanced”
-switch off Windows built-in anti-malware
-check for the game files integrity
-reboot (WmiPrvSE.EXE)
-swap RAM units
-remove one RAM unit
-reduce RAM frequency in the BIOS settings from 5200 to 4800
 
#2
Welcome to PCHF Rooky_Goosy,

Rooky_Goosy said:
GPU: Asus TUF GeForce RTX 3080 Ti Gaming OC 12288MB
PSU: Asus TUF Gaming 750W 80+ Bronze
Click to expand...

The first thing that jumped out at me was the word Bronze and then the 750W figure.

You 100% must have a minimum of a Gold efficiency rated PSU for a gaming rig and the said PSU needs to be from one of the following, the Corsair RM range, EVGA, Seasonic or Super Flower, the PSU must also meet the minimum power requirements stated by the GPU manufacturer and in this instance you are 100W too low as ASUS state 850W here
 
#3
Thanks for pointing out. I actually thought it might be the PSU. However, checked on some power calculator and it showed about 700W so wasn't sure I should blame it. Now that you've mentioned it, I found out that the actual power my current PSU provides is about 607W so it must be the reason.

Ok, considering that the max PSU length allowed by the case is 17cm and what is proposed by our local stores, I am assuming I'm gonna choose between Corsair RM1000e (2023) and EVGA SuperNOVA 1000 G6. Maybe any advice between the two?
 
#4
Rooky_Goosy said:
I actually thought it might be the PSU. However, checked on some power calculator and it showed about 700W
Click to expand...

Keep in mind that it is the card manufacturer that is expected to honour any warranty should the card break, not a PSU calculator or some faceless person on the internet that says that it is ok to ignore any minimum PSU requirements specified by the GPU manufacturer.

Out of the two PSUs, the EVGA, ten year warranty as opposed to the Corsairs seven years, can I ask what sort of prices you are seeing for the EVGA.
 
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#6
Thread reopened at request of the OP.

Couple of things for you to do;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.
 
#8
Can I ask what PSU you went for.

Couple of things of note in Speccy;

Why do you have CCleaner on your computer as in what do you use it for.

Operating System
Microsoft Windows 10 Pro 64-bit
Computer type: Desktop
Installation Date: 01.08.2023 11:05:01
Click to expand...

The reinstallation of Windows was not done correctly, see my canned info below;

Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

The chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.
Click to expand...

Speccy also shows a problem with your internet connection.

There are a few things flagged up in the MTB log, security warnings and missing drivers among them.

I prefer to be straight with people so will come right out and ask, do you have any cracked or unlicensed software on this computer.
 
#9
The PSU is EVGA Supernova G6 1000W
CCleaner was used as one of the solution options that Google suggested - scan for issues and auto-fix.
Is there any cracked software? The PC is mostly used by my wife and she's been doing some game mods, so presumably Poser, Blender, 010 editor - those might be cracked. They are installed on a HDD afaik.
So, if Windows was not installed properly, should we try to re-install and update drivers in a right order?
 
#10
The PSU is fine as it can cope with the additional drives and screen but unfortunately as per the PCHF Terms and rules that we each agreed to abide by when becoming a member the presence of cracked or unlicensed software means that we cannot assist unless it is to remove the said software;

3. Discussion of or promotion of sites offering cracks, warez, torrents, pornography or any other illegal material or any software created to download any of the above will result in an immediate ban. This includes nulled, copied or any other illegal software or operating systems.
 
#11
Ok, let me deal with it for now. I will go through the programs that we have there and try to find out what we need to get rid of. Gonna take some time, I guess. Will get back here once done.
 
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