Hi,
I've been having this problem for 5 days, basically whenever I start playing a game (specifically genshin) after 5 minutes my external monitor loses signal, but audio is still playing, what's also interesting is that my laptop display doesn't turn black, I can still see and move the cursor but the system remains unresponsive, so I have to perform a hard reboot. I've tried playing without my external monitor connected and didn't experience any crashes so far. Coincidentally I also experienced some audio crackling problems just before this problem started.
Looking at event viewer it says this:
Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2913, time stamp: 0xa1c3e870
Exception code: 0xe0464645
Fault offset: 0x000000000012d862
Faulting process id: 0x460c
Faulting application start time: 0x01d98b83cb1856e3
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 8361626b-8eb2-4e0c-8918-6590eee7edb3
Faulting package full name:
Faulting package-relative application ID:
These are my laptop specs.
www.msi.com
I got this laptop in February 2017, only notable differences are that my cpu is an i7 6700hq, I have the 3gb version of the 1060 and have 16gb of ram
Thing's I've tried:
-Updated Nvidia drivers
-DISM/Online & sfc/scannow
-Changed some settings in power plan
-Changed visual effects for best performance
I've been having this problem for 5 days, basically whenever I start playing a game (specifically genshin) after 5 minutes my external monitor loses signal, but audio is still playing, what's also interesting is that my laptop display doesn't turn black, I can still see and move the cursor but the system remains unresponsive, so I have to perform a hard reboot. I've tried playing without my external monitor connected and didn't experience any crashes so far. Coincidentally I also experienced some audio crackling problems just before this problem started.
Looking at event viewer it says this:
Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2913, time stamp: 0xa1c3e870
Exception code: 0xe0464645
Fault offset: 0x000000000012d862
Faulting process id: 0x460c
Faulting application start time: 0x01d98b83cb1856e3
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 8361626b-8eb2-4e0c-8918-6590eee7edb3
Faulting package full name:
Faulting package-relative application ID:
These are my laptop specs.
Specification GE62VR 6RF Apache Pro
As a world leading gaming brand, MSI is the most trusted name in gaming and eSports. We stand by our principles of breakthroughs in design, and roll out the amazing gaming gear like motherboards, graphics cards, laptops and desktops.
www.msi.com
Thing's I've tried:
-Updated Nvidia drivers
-DISM/Online & sfc/scannow
-Changed some settings in power plan
-Changed visual effects for best performance
