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Error 233011

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P

pr0p5man

PCHF Member
Sep 8, 2020
21
1
76
#1
I have a 14 year old Mesh PC, which runs Windows 10. Surprisingly, perhaps, everything works as it should, until recently, that is.
I've been subscribing to an online weekly art course for 2+ years, in video format. Recently, the video images have begun blurring for around 5-10 seconds at a time, throughout the 1 hour length of the videos, before snapping back into focus.
More recently, the videos have been failing, with the above error code displayed. I Googled this, and found that this error code is common, with various fixes suggested, none of which have worked for me.
Although I use Edge as my browser, I tried Chrome as an alternative, but the same problems persist.
To finish, I also have other online video art courses run via Media Player, with no problems whatsoever.
Could the graphics card be at the root of these problems?
Thanks.
 
#2
Sorry but you have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on.

Is the computer a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM ( including the amount and speed ) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better help you.
 
#3
as already stated, without knowing your specs or the steps you have already tried to fix this, we are flying blind.

to get started, I'd be looking at your internet speeds.

go to speedtest.net and find your upload/download speeds and latency.
also do one when the problem occurs and see how much difference they may be.
also reboot the modem/router, even check for a firmware upgrade to it.

as to your PC specs, do this.
get Speccy; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
now you can paste that link into your next post.

Speccy doesn’t show the Power Supply Unit, so list the make/model of the PSU.

Is Speccy safe?
 
#4
Please download MiniToolBox and save it to your desktop.


Run the program by right clicking on it and selecting Run as administrator.
When the program opens select the following boxes:



Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size


Please post the log in your next reply
 
#5
Malnutrition said:
Please download MiniToolBox and save it to your desktop.


Run the program by right clicking on it and selecting Run as administrator.
When the program opens select the following boxes:



Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size


Please post the log in your next reply
Click to expand...
Hello, Thanks for your response. How do I post this log, please? It's currently in something called Notepad.
 
#6
phillpower2 said:
Sorry but you have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on.

Is the computer a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM ( including the amount and speed ) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better help you.
Click to expand...
Well, I did mention that it was a 14 year old Mesh PC, but I take your point.

I am not tech savvy, hence the reason for posting to a tech forum, without knowing what information would be required, or how much of it.
It is, as I mentioned, a Mesh PC; Elite Pro Special Edition.
Q8200 Quad Core Processor
4MB Cache
DDR2 SDRAM (4 x 2GB) 800MHz
1TB Serial ATA 2 Hard Drive with 32MB Buffer
550W PSU
ASUS P5QL Pro Mainboard
1GB ATI HD4670 Graphics Accelerator - DVI, DirectX 10.1 PCI Express 2
 
#7
Bruce said:
as already stated, without knowing your specs or the steps you have already tried to fix this, we are flying blind.

to get started, I'd be looking at your internet speeds.

go to speedtest.net and find your upload/download speeds and latency.
also do one when the problem occurs and see how much difference they may be.
also reboot the modem/router, even check for a firmware upgrade to it.

as to your PC specs, do this.
get Speccy; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
now you can paste that link into your next post.

Speccy doesn’t show the Power Supply Unit, so list the make/model of the PSU.

Is Speccy safe?
Click to expand...
thanks for your response. I have replied to phillpower2, regarding the spec details. I've just done a speedtest:- 30.01 Mbps download; 18.64 Mbps
Idle latency 8; download latency 151; upload latency 145, whatever this means!
 
#9
those network speeds can be a baseline reference going forward.
also do another speed test when the issue occurs.
have you rebooted your network hardware and checked for a firmware upgrade on the modem/router?
 
#10
I'm sorry, but I have no idea how to reboot network hardware, and although I have the router address and password, I am unable to proceed as you suggest, because I've simply been asked to set up a new password.
 
#11
network hardware is anything that gets you on to the web.
so: wireless access points, modems, routers, switches, wifi boosters, ethernet over powerline adapters - whatever sits between your PC and the internet is the hardware used to get you online.
find it all and turn them off.
what a few seconds, then turn them back on.

you have been asked to setup a new password on what?
your PC, the router, the wireless network?

is this your gear, or works, or a friend or something?
 
#12
Bruce said:
network hardware is anything that gets you on to the web.
so: wireless access points, modems, routers, switches, wifi boosters, ethernet over powerline adapters - whatever sits between your PC and the internet is the hardware used to get you online.
find it all and turn them off.
what a few seconds, then turn them back on.

you have been asked to setup a new password on what?
your PC, the router, the wireless network?

is this your gear, or works, or a friend or something?
Click to expand...
OK, network hardware switched off and on again; PC, Wi-Fi booster, router/modem (actually called Hub Manager, but what's in a name?).

As regards the new password, I was asked (prompted is a better word perhaps), to replace the original Admin password (found on a sticker on the modem, along with the address), and typed in accordingly, but without any indication that this would take me any further.
It may help you to know that the modem/router is downstairs, connected to the master telephone (dual) socket, whilst the PC is upstairs. There is no wired ethernet connection.
Yes, this is my "gear", not works, or a friend, as I made clear in my initial post.
 
#13
it is always a very good idea to replace the default admin password on your modem/router.
otherwise anyone on the network can log on to that and change things.
did you manage to change the password?
no need to change to address, I mean, you can if you want to, but the default is usually just fine.

have you done a speed test now everything is rebooted to see if it has helped?
what's the distance between your PC and the downstairs modem/router?
how many devices are involved to get your PC on to the web - the PC's wireless adapter and the modem for starters - any boosters or powerline adapters?
 
#14
Bruce said:
it is always a very good idea to replace the default admin password on your modem/router.
otherwise anyone on the network can log on to that and change things.
did you manage to change the password?
no need to change to address, I mean, you can if you want to, but the default is usually just fine.

have you done a speed test now everything is rebooted to see if it has helped?
what's the distance between your PC and the downstairs modem/router?
how many devices are involved to get your PC on to the web - the PC's wireless adapter and the modem for starters - any boosters or powerline adapters?
Click to expand...
replaced admin pw. It appears that firmware is updated automatically, the previous occasion being June 29th this year. There is no process for me to do it.
Just carried out a speedtest; latency: Idle 37; download 229; upload 100. Download mbps 26.10; Upload mbps 12.72.
Does the time of day make any difference?
The PC is in the boxroom (first floor), directly above the hallway. The modem is in the living room (ground floor), to the left of the hallway, so the PC is almost directly above the modem, but to the right of it. In terms of height, first floor to ground, around 10 feet.
There's a wireless receiver for the keyboard and mouse; wi-fi booster, modem, monitor. I don't know what a powerline adapter is, so must assume I don't have any.
 
#15
the new speeds are pretty much on par with the previous one.
and yes they can vary from hour to hour, all depends on how many users are on your network, how many connections in the neighbourhood are on the same node, how that node connects to the local exchange, and so forth - in short, an absolute mine-field of variables, with everyone vying for top spot.

wireless anything (TV , radio, internet) always works best pointing down, that's why they always put antennas on top of things like buildings and mountains.
so having your PC almost directly above the transmitting modem is probably the worst location. instead of direct signals, it would be getting bounce-back signals of walls and the like.

how long as this video blurring issue been going one?
any connection with extra users on the network, or new devices in the house?
is it only the one web site with the video course giving you issues? if so, see if they have a support page and contact them, maybe they have made soem changes recently.

to rule out connection speed (or lack of) being your root cause, temporarily moving the PC to the modem and connecting via an ethernet cable would verify that.

the MBT report shows system file corruption.
try these from an elevated command prompt;
  • chkdsk c: /r
  • sfc /scannow
  • dism /online /cleanup-image /restorehealth
  • dism /online /cleanup-image /startcomponentcleanup /resetbase

still waiting on the Speccy report.
 
#16
Bruce said:
the new speeds are pretty much on par with the previous one.
and yes they can vary from hour to hour, all depends on how many users are on your network, how many connections in the neighbourhood are on the same node, how that node connects to the local exchange, and so forth - in short, an absolute mine-field of variables, with everyone vying for top spot.

wireless anything (TV , radio, internet) always works best pointing down, that's why they always put antennas on top of things like buildings and mountains.
so having your PC almost directly above the transmitting modem is probably the worst location. instead of direct signals, it would be getting bounce-back signals of walls and the like.

how long as this video blurring issue been going one?
any connection with extra users on the network, or new devices in the house?
is it only the one web site with the video course giving you issues? if so, see if they have a support page and contact them, maybe they have made soem changes recently.

to rule out connection speed (or lack of) being your root cause, temporarily moving the PC to the modem and connecting via an ethernet cable would verify that.

the MBT report shows system file corruption.
try these from an elevated command prompt;
  • chkdsk c: /r
  • sfc /scannow
  • dism /online /cleanup-image /restorehealth
  • dism /online /cleanup-image /startcomponentcleanup /resetbase

still waiting on the Speccy report.
Click to expand...
I'm not sure how long the video blurring issue has been going on. I've been really aware of it relatively recently, as the intensity of the blurring has worsened, if not the duration of it. The failure of the videos is more recent, which is where the Error code "this video file cannot be played" comes in. There's no connection with extra users, or new devices. The art school website was my first port of call, but they were unable to help, apart from a suggestion to change browser, but that made no difference. They are, primarily, a bricks and mortar art school, and host live art classes. The video subscription service was set up during the pandemic, and subscribers are from all parts of the UK, with some in the USA, Canada, and Western Europe.

If it's possible, could I not temporarily move modem to PC?

I'm sorry, but what is an elevated command prompt?

The Speccy report is on the clipboard. How do I get it to you? The only options appear to be Delete, Pin, or Clear All.
 
#17
moving the PC to the modem is best as that is the point where the modem joins the outside world via the phone cable.
if there is a phone point upstairs near the PC, then yes, you could instead move the modem to the PC, and connect the PC straight to the modem.

an elevated command prompt is what used to be called the DOS prompt, and you want 'g o d mode' to get more privileges.
easiest way is to click on the Start button, on the keyboard, just start typing cmd, under Best Match will be Command Prompt, in the right column, hit Run As Admin.

as to Speccy, click File > Publish Snapshot (hit Yes if prompted to proceed with publish) > Copy to Clipboard > Close.
now you can paste that link into your next post.
 
#19
OK, command results as follows:-

chkdsk - type of file system is NTFS. Cannot lock current drive. Cannot run because volume is in use by another process (it then prompted me to schedule this volume to be checked the next time the system restarted (Y/N), to which I answered "N")

sfc - Windows Resource Protection found corrupt files and successfully repaired them.

Both dism queries returned Error 87, as both options were unknown.

Haven't had a chance yet to move modem to PC.
 
#20
nothing major stands out from the Speccy report.
your BIOS is very old and a newer version may have bug fixes, security patches, and better support for GPU's.

with the chkdsk command, answer Y and reboot.
if SFC found system file corruption, it'll be good to check the drives integrity as well.

as to the DISM commands, make sure to copy each one, and paste that into the command prompt window.
 
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