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Solved [CRITICAL] Kernel-Power 41 (63)

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ex0LL

ex0LL

PCHF Member
Oct 23, 2021
53
2
30
#1

Introduction:​


I've purchased and assembled a new build for almost one year now, and slighlty later ever since I've always been having this problem: my PC randomly shuts down (as if the power cable was disconnected or a sudden power outage occurs) and then proceeds to turn itself on again.

Symptoms:​


Accessing the event viewer, the System log registers the issue with these parameters everytime it occurs:

Level: Critical
Source: Kernel-Power
Event ID: 42
Task Category: (62)
Click to expand...

General:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Click to expand...

Details:

- System

- Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4} EventID 41 Version 8 Level 1 Task 63 Opcode 0 Keywords 0x8000400000000002 - TimeCreated [ SystemTime] 2021-10-18T19:58:23.9835610Z EventRecordID 59897 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8 Channel System Computer DESKTOP-L3VJJA5 - Security [ UserID] S-1-5-18

- EventData

BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 0 PowerButtonTimestamp 0 BootAppStatus 0 Checkpoint 0 ConnectedStandbyInProgress false SystemSleepTransitionsToOn 3 CsEntryScenarioInstanceId 0 BugcheckInfoFromEFI false CheckpointStatus 0 CsEntryScenarioInstanceIdV2 0 LongPowerButtonPressDetected false
Click to expand...

The computer is not under stress when the problem happens, the temperatures are under control and within the standards. The issue randomly occurs under no specific circumstance, wether I'm doing nothing or AFK, simply surfing the internet or playing videogames/using softwares.

I don't OC my PC, and the option is disabled from the BIOS settings.

Only twice happened to me that, instead of shut downs and automatic restarts, I had my PC completely freezing. Frozen solid, no sound and nothing would move. Had to manually hard reset.

Drivers are all up-to-date and checked regularly.

Although I enabled mini-dump file creation and un-checked the "automatically turn your pc back on after crash", my computer still turns itself back on by itself after the issue.

NOTE: I've always had problems with my Razer Nari Ultimate headphones regarding the USB reading: sometimes it would crash, I' had to uninstall the device and re-install it completely several times, overally they get a bit buggy with the sound and everythhing, honestly it's been a huge pain.
I think Synapse behaves weirdly aswell. Never had a problem with the Razer Blackwidow keyboard though.

Could the headphones also be involved?

What I tried so far:​


I've tried multiple solution while surfing everywhere on the web, but norhing seems to have worked.
I hope this list can better help to frame or understand what may cause the issue:

  1. Re-seatd RAM modules and made sure no dust was in the way;
  2. Removed PSU and plugged back every single cable in it, checked every plug on the MOBO aswell just in case some loose connection may have been the cause;
  3. Changed power strip;
  4. Stressed out PSU with OCCT (no errors found after 1+hr of testing);
  5. Stressed out RAM modules with MemTest86 (gone through an entire night of testing with 0 errors encountered in the morning);
  6. Updated MOBO BIOS;
  7. Changed Power & Sleep settings;
  8. Disabled High Definition Audio Device from the Device Manager;
  9. Checked OS SSD for issues
  10. Tried out the following CMD commands:
    - /chkdsk /r /f
    - DISM /Online /Cleanup-Image /CheckHealth
Click to expand...

Build:​

  • SSD (I keep my OS and everything in here, including my games): Sabrent SSD Internal 2TB Rocket Nvme PCIe 4.0 M.2 2280
  • Case: SilverStone SST-RL06BR-PRO
  • PSU: Corsair RM850i 850 Watt, RMI Serie
  • MOBO: ASUS ROG Strix X570-E
  • GPU: EVGA GeForce RTX 3080 FTW3 ULTRA GAMING
  • CPU: AMD Ryzen 9 5900X
  • CPU cooling system: Corsair Hydro H100x
  • RAM: Corsair Vengeance RGB PRO Black DDR4-RAM 3600 MHz 2x 8GB
  • Keyboard: Razer BlackWidow Elite
  • Headphones: Razer Nari Ultimate
  • Mouse: CSL Titanwolf Gauntlet
  • 1st Monitor: MSI Optix MPG341CQR
  • 2nd Monitor: Predator XB271HUAbmiprz
  • Ethernet Cable: CAT 8 40 Gbps 8.1
Click to expand...
 
Last edited by a moderator:
#2
So others can assist you

Anything overclocked?

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

www.ccleaner.com

Saving Speccy snapshots

Saving Speccy snapshots: In Speccy, a 'snapshot' is a set of information about your computer system taken at one point in time. Much like a photograph, you can take a snapshot of your PC in Speccy ...
www.ccleaner.com www.ccleaner.com

Include the make and model of the Power Supply Unit if this is a Desktop.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#3
Rustys said:
So others can assist you

Anything overclocked?

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

www.ccleaner.com

Saving Speccy snapshots

Saving Speccy snapshots: In Speccy, a 'snapshot' is a set of information about your computer system taken at one point in time. Much like a photograph, you can take a snapshot of your PC in Speccy ...
www.ccleaner.com www.ccleaner.com

Include the make and model of the Power Supply Unit if this is a Desktop.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...
Like I already explained in my post, my PC is not overclocked in any way, and the overclocking setting is disabled from BIOS.

My Power Supply Unit make and model is already provided in the BUILD section of my post.

As for the Speccy snapshot, you can find it here.

Thank you in advance for anyone who will assist me.
 
#4
Couple of things flagged up in Speccy, address these as a starting point at least.

Power Profile
Active power scheme: High performance

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

Memory
Type: Unknown
Size: 32768 MBytes
Channels #: Dual
DRAM Frequency: 1064.1 MHz

The RAM that you have is not appropriate for your CPU, AMD state up to 3200MHz here and for best performance you should be able enable XMP and have the BIOS take care of the speed, problem here is twofold in that your 3600MHz RAM is too fast for your CPU with XMP enabled but with it disabled the RAM is too slow and Ryzen CPUs dislike slow RAM as much as they cannot handle over the top RAM.

Manually set the RAM speed to 3200MHz in the BIOS, save the new settings, exit the BIOS, restart and test to see how things go.



Thread moved to the more appropriate hardware forum.
 
#5
phillpower2 said:
Couple of things flagged up in Speccy, address these as a starting point at least.

Power Profile
Active power scheme: High performance

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

Memory
Type: Unknown
Size: 32768 MBytes
Channels #: Dual
DRAM Frequency: 1064.1 MHz

The RAM that you have is not appropriate for your CPU, AMD state up to 3200MHz here and for best performance you should be able enable XMP and have the BIOS take care of the speed, problem here is twofold in that your 3600MHz RAM is too fast for your CPU with XMP enabled but with it disabled the RAM is too slow and Ryzen CPUs dislike slow RAM as much as they cannot handle over the top RAM.

Manually set the RAM speed to 3200MHz in the BIOS, save the new settings, exit the BIOS, restart and test to see how things go.



Thread moved to the more appropriate hardware forum.
Click to expand...

I previously already addressed the power profile issue (like I mentioned in my original post that apparently nobody actually read through) and set it up to balanced and making sure that parameters were resetted to default, but the problem still persisted and I experienced no change, so I went back to the High Performance scheme.

After your suggestion, I suppose I will set my power scheme back to balanced, so thank you.

As for the RAM modules overclocking, I tried enabling the XMP option but the PC just won't turn itself on if I do.
I will try to check the BIOS settings one more time and see if I can manually set the RAM speed to 3.2k Mhz; I will let you know right away.

I also wanted to update you about something I tried to do today to see if the problem is fixed: I downloaded DDU and completely removed all of my GPU drivers then proceed to manually fresh-reinstall them on my PC.

Let's see how long before it happens again, or if it happens again at all.

Thank you very much for the support so far.
 
#6
phillpower2 said:
Couple of things flagged up in Speccy, address these as a starting point at least.

Power Profile
Active power scheme: High performance

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

Memory
Type: Unknown
Size: 32768 MBytes
Channels #: Dual
DRAM Frequency: 1064.1 MHz

The RAM that you have is not appropriate for your CPU, AMD state up to 3200MHz here and for best performance you should be able enable XMP and have the BIOS take care of the speed, problem here is twofold in that your 3600MHz RAM is too fast for your CPU with XMP enabled but with it disabled the RAM is too slow and Ryzen CPUs dislike slow RAM as much as they cannot handle over the top RAM.

Manually set the RAM speed to 3200MHz in the BIOS, save the new settings, exit the BIOS, restart and test to see how things go.



Thread moved to the more appropriate hardware forum.
Click to expand...

I manually set up the Memory Frequency in my BIOS to 3200MHz, and my PC seems to work just fine.

I still didn't understand why I can't set it up to 3600MHZ though?
 
#7
ex0LL said:
I previously already addressed the power profile issue (like I mentioned in my original post that apparently nobody actually read through)
Click to expand...

Rather a lot to get through so folk should be forgiven if something got missed or overlooked, bit like you have done with my reply #4 which says you have the wrong RAM etc. :p

Edit to add: Your CPU just can`t handle 3600MHz and if me I would just be happy if the PC was stable at 3200MHz with a Balanced Power Plan.

Hope things stay stable for you.
 
#8
phillpower2 said:
Rather a lot to get through so folk should be forgiven if something got missed or overlooked, bit like you have done with my reply #4 which says you have the wrong RAM etc. :p
Click to expand...
Honestly I don't even know where that came from, it was just plain rude from me, and I apologize for that.. must have been the rough day.

I'm sincerely sorry for that, especially given that you're just freely helping out a stranger for nothing in return, and for that I feel grateful.

Hopefully things will stay stable, I will keep you and possible future users who share my same problem updated, just in case.

Cheers.
 
#9
No problem and the reason why I made light of it was we know how frustrating computer problems can be.

Hope you are able to use your PC trouble free from now on.
 
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