Introduction:
I've purchased and assembled a new build for almost one year now, and slighlty later ever since I've always been having this problem: my PC randomly shuts down (as if the power cable was disconnected or a sudden power outage occurs) and then proceeds to turn itself on again.
Symptoms:
Accessing the event viewer, the System log registers the issue with these parameters everytime it occurs:
Level: Critical
Source: Kernel-Power
Event ID: 42
Task Category: (62)
General:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Details:
- System
- Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4} EventID 41 Version 8 Level 1 Task 63 Opcode 0 Keywords 0x8000400000000002 - TimeCreated [ SystemTime] 2021-10-18T19:58:23.9835610Z EventRecordID 59897 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8 Channel System Computer DESKTOP-L3VJJA5 - Security [ UserID] S-1-5-18
- EventData
BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 0 PowerButtonTimestamp 0 BootAppStatus 0 Checkpoint 0 ConnectedStandbyInProgress false SystemSleepTransitionsToOn 3 CsEntryScenarioInstanceId 0 BugcheckInfoFromEFI false CheckpointStatus 0 CsEntryScenarioInstanceIdV2 0 LongPowerButtonPressDetected false
The computer is not under stress when the problem happens, the temperatures are under control and within the standards. The issue randomly occurs under no specific circumstance, wether I'm doing nothing or AFK, simply surfing the internet or playing videogames/using softwares.
I don't OC my PC, and the option is disabled from the BIOS settings.
Only twice happened to me that, instead of shut downs and automatic restarts, I had my PC completely freezing. Frozen solid, no sound and nothing would move. Had to manually hard reset.
Drivers are all up-to-date and checked regularly.
Although I enabled mini-dump file creation and un-checked the "automatically turn your pc back on after crash", my computer still turns itself back on by itself after the issue.
NOTE: I've always had problems with my Razer Nari Ultimate headphones regarding the USB reading: sometimes it would crash, I' had to uninstall the device and re-install it completely several times, overally they get a bit buggy with the sound and everythhing, honestly it's been a huge pain.
I think Synapse behaves weirdly aswell. Never had a problem with the Razer Blackwidow keyboard though.
Could the headphones also be involved?
What I tried so far:
I've tried multiple solution while surfing everywhere on the web, but norhing seems to have worked.
I hope this list can better help to frame or understand what may cause the issue:
- Re-seatd RAM modules and made sure no dust was in the way;
- Removed PSU and plugged back every single cable in it, checked every plug on the MOBO aswell just in case some loose connection may have been the cause;
- Changed power strip;
- Stressed out PSU with OCCT (no errors found after 1+hr of testing);
- Stressed out RAM modules with MemTest86 (gone through an entire night of testing with 0 errors encountered in the morning);
- Updated MOBO BIOS;
- Changed Power & Sleep settings;
- Disabled High Definition Audio Device from the Device Manager;
- Checked OS SSD for issues
- Tried out the following CMD commands:
- /chkdsk /r /f
- DISM /Online /Cleanup-Image /CheckHealth
Build:
- SSD (I keep my OS and everything in here, including my games): Sabrent SSD Internal 2TB Rocket Nvme PCIe 4.0 M.2 2280
- Case: SilverStone SST-RL06BR-PRO
- PSU: Corsair RM850i 850 Watt, RMI Serie
- MOBO: ASUS ROG Strix X570-E
- GPU: EVGA GeForce RTX 3080 FTW3 ULTRA GAMING
- CPU: AMD Ryzen 9 5900X
- CPU cooling system: Corsair Hydro H100x
- RAM: Corsair Vengeance RGB PRO Black DDR4-RAM 3600 MHz 2x 8GB
- Keyboard: Razer BlackWidow Elite
- Headphones: Razer Nari Ultimate
- Mouse: CSL Titanwolf Gauntlet
- 1st Monitor: MSI Optix MPG341CQR
- 2nd Monitor: Predator XB271HUAbmiprz
- Ethernet Cable: CAT 8 40 Gbps 8.1
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