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Solved Computer won't connect to Internet and displays "IP Helper Service Not Running"

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Nick

Professional moneywaster
PCHF Member
PCHF Donator
Sep 2, 2016
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Washington, USA
I'm helping my neighbor with her computer right now, and she couldn't connect to the Internet even though mobile devices and other computers in her house are getting full speed Internet. I went to the network diagnostics thing, and it said "IP Helper Service Not running" so I went to services.msc and restarted IP Helper... also I changed the thing from manual to automatic in the drop down menu. I'm restarting the PC now, but if it doesn't work, what do you recommend?

Sent from my SAMSUNG-SM-G920A using Tapatalk
 
Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size


Please post the log in your next reply :) Since it won't connect, you can copy it over via Thumb Drive and post it here. That way we can get a better idea of what's going on with the machine :)
 
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Reactions: Nick
Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size


Please post the log in your next reply :) Since it won't connect, you can copy it over via Thumb Drive and post it here. That way we can get a better idea of what's going on with the machine :)
MiniToolBox by Farbar Version: 17-06-2016
Ran by Patty Barrington (administrator) on 24-02-2017 at 14:50:39
Running from "C:\Users\Patty Barrington\Desktop"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Model: OptiPlex 3010 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

Windows IP Configuration
Host Name . . . . . . . . . . . . : Patty-Desktop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : C8-1F-66-0F-57-48
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e95d:e64d:cebe:5f4%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.5.244(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 247996262
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-F0-69-6A-C8-1F-66-0F-57-48
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{3A9DFFF3-35DE-4835-94D8-87A8F5C4A659}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: fec0:0:0:ffff::1
Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: fec0:0:0:ffff::1
Ping request could not find host yahoo.com. Please check the name and try again.
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...c8 1f 66 0f 57 48 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 169.254.5.244 266
169.254.5.244 255.255.255.255 On-link 169.254.5.244 266
169.254.255.255 255.255.255.255 On-link 169.254.5.244 266
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 169.254.5.244 266
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 169.254.5.244 266
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 266 fe80::/64 On-link
11 266 fe80::e95d:e64d:cebe:5f4/128
On-link
1 306 ff00::/8 On-link
11 266 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
========================= Event log errors: ===============================
Application errors:
==================
Error: (02/24/2017 02:24:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/24/2017 01:48:13 PM) (Source: Microsoft Office 15) (User: )
Description: Microsoft Outlook: Rejected Safe Mode action : Outlook couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode.
Do you want to start in safe mode?.
Rejected Safe Mode action : Microsoft Outlook.
Error: (02/24/2017 01:46:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/24/2017 01:37:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/24/2017 10:42:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/23/2017 03:59:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 15.0.4815.1000, time stamp: 0x56e79eae
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23572, time stamp: 0x57fd0379
Exception code: 0x80000003
Fault offset: 0x0001338d
Faulting process id: 0x17c0
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
Error: (02/23/2017 03:59:49 PM) (Source: Outlook) (User: )
Description: Database corruption was detected and the process was terminated.
Process: "C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE" (17c0.1354)
Version: 15.0.4815.1001
File: "C:\Users\Patty Barrington\AppData\Local\Microsoft\Outlook\patty@barringtonsales.onmicrosoft.com.ost"
Last: "<unknown>"
Database Version: 36 (3)
Context: 100b0801
Details:
Error: (02/23/2017 03:47:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/22/2017 10:38:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6583
Error: (02/22/2017 10:38:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6583

System errors:
=============
Error: (02/24/2017 02:50:54 PM) (Source: DCOM) (User: )
Description: {005A3A96-BAC4-4B0A-94EA-C0CE100EA736}
Error: (02/24/2017 02:46:43 PM) (Source: Ntfs) (User: )
Description: The default transaction resource manager on volume K: encountered a non-retryable error and could not start. The data contains the error code.
Error: (02/24/2017 02:46:43 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume K: were aborted during detection.
Error: (02/24/2017 02:46:43 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume K: were aborted because volume K:, which contains shadow copy storage for this shadow copy, was force dismounted.
Error: (02/24/2017 02:30:51 PM) (Source: DCOM) (User: Patty-Desktop)
Description: application-specificLocalActivation{E579AB5F-1CC4-44B4-BED9-DE0991FF0623}{56BE716B-2F76-4DFA-8702-67AE10044F0B}Patty-DesktopPatty BarringtonS-1-5-21-417723501-4152126813-1702681156-1000LocalHost (Using LRPC)
Error: (02/24/2017 02:30:51 PM) (Source: DCOM) (User: Patty-Desktop)
Description: application-specificLocalActivation{E579AB5F-1CC4-44B4-BED9-DE0991FF0623}{56BE716B-2F76-4DFA-8702-67AE10044F0B}Patty-DesktopPatty BarringtonS-1-5-21-417723501-4152126813-1702681156-1000LocalHost (Using LRPC)
Error: (02/24/2017 02:25:39 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (02/24/2017 02:25:39 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Dell Digital Delivery Service service to connect.
Error: (02/24/2017 01:50:40 PM) (Source: DCOM) (User: Patty-Desktop)
Description: application-specificLocalActivation{E579AB5F-1CC4-44B4-BED9-DE0991FF0623}{56BE716B-2F76-4DFA-8702-67AE10044F0B}Patty-DesktopPatty BarringtonS-1-5-21-417723501-4152126813-1702681156-1000LocalHost (Using LRPC)
Error: (02/24/2017 01:50:40 PM) (Source: DCOM) (User: Patty-Desktop)
Description: application-specificLocalActivation{E579AB5F-1CC4-44B4-BED9-DE0991FF0623}{56BE716B-2F76-4DFA-8702-67AE10044F0B}Patty-DesktopPatty BarringtonS-1-5-21-417723501-4152126813-1702681156-1000LocalHost (Using LRPC)

Microsoft Office Sessions:
=========================
Error: (02/24/2017 02:24:06 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/24/2017 01:48:13 PM) (Source: Microsoft Office 15)(User: )
Description: Microsoft OutlookOutlook couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode.
Do you want to start in safe mode?
Error: (02/24/2017 01:46:40 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/24/2017 01:37:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/24/2017 10:42:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/23/2017 03:59:54 PM) (Source: Application Error)(User: )
Description: OUTLOOK.EXE15.0.4815.100056e79eaeKERNELBASE.dll6.1.7601.2357257fd0379800000030001338d17c001d28e30cc288f50C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXEC:\Windows\syswow64\KERNELBASE.dll2b41b6b3-fa24-11e6-b896-c81f660f5748
Error: (02/23/2017 03:59:49 PM) (Source: Outlook)(User: )
Description: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE17c0.1354C:\Users\Patty Barrington\AppData\Local\Microsoft\Outlook\patty@barringtonsales.onmicrosoft.com.ost<unknown>36 (3)15.0.4815.1001100b0801
Error: (02/23/2017 03:47:40 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (02/22/2017 10:38:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6583
Error: (02/22/2017 10:38:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6583

CodeIntegrity Errors:
===================================
Date: 2015-01-09 15:34:04.630
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
Date: 2015-01-09 15:26:18.087
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
Date: 2015-01-09 11:58:07.652
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
Date: 2015-01-09 11:45:50.418
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
Date: 2015-01-07 13:24:57.153
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
Date: 2014-09-14 09:22:29.609
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
Date: 2014-09-14 09:00:04.612
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
Date: 2014-09-13 17:24:34.641
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 20.0.0.260 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.15) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.15 - Adobe Systems Incorporated)
Advanced Identity Protector (HKLM-x32\...\94D1067D-4899-466c-BBB4-9FDD98E02C77_Systweak_Ad~80CA59D0_is1) (Version: 1.1.1000.18180 - Systweak)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}) (Version: 7.0.0.117 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bitdefender Agent (HKLM\...\Bitdefender Agent) (Version: 20.0.25.1378 - Bitdefender)
Bitdefender Total Security 2016 (HKLM\...\Bitdefender) (Version: 20.0.25.1378 - Bitdefender)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother MFL-Pro Suite MFC-J875DW (HKLM-x32\...\{7B4C83B6-17C1-4BFD-B86D-4D7AD4498CBB}) (Version: 1.0.3.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 5.09 - Piriform)
Cisco WebEx Meetings (HKCU\...\ActiveTouchMeetingClient) (Version: - Cisco WebEx LLC)
Citrix Online Launcher (HKLM-x32\...\{307ECD26-43D7-4AD4-82CF-794B63EDF096}) (Version: 1.0.141 - Citrix)
Conexant Audio Filter Agent (HKLM\...\cAudioFilterAgent) (Version: 1.7.36.0 - Conexant Systems)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.50.5.51 - Conexant)
Conexant SmartAudio (HKLM\...\SAII) (Version: 6.0.109.0 - Conexant Systems)
Core FTP LE (HKLM-x32\...\CoreFTP) (Version: - )
Core FTP Server (HKLM-x32\...\CoreFTPServer) (Version: - )
CrashPlan (HKLM\...\{879BBD10-45D3-4752-AA6B-FB789392946C}) (Version: 4.8.0.323 - Code 42 Software)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery Manager (HKLM\...\{50B4B603-A4C6-4739-AE96-6C76A0F8A388}) (Version: 1.3.1 - Dell Inc.)
Dell Command | Update (HKLM-x32\...\{EC542D5D-B608-4145-A8F7-749C02BE6D94}) (Version: 2.0.0 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.9.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{98CB551E-EDB1-4535-82A6-E3258597F64E}) (Version: 2.7.1000.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6855.72 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{27130E51-9555-408B-8134-7BFF54EDE27B}) (Version: 1.3.0.72 - Dell)
Dropbox (HKCU\...\Dropbox) (Version: 19.4.13 - Dropbox, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 50.0.2661.102 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 5.8.0.1189 (HKCU\...\GoToMeeting) (Version: 5.8.0.1189 - CitrixOnline)
Hallmark Card Studio 2014 Deluxe (HKLM-x32\...\{B9FF36AF-29F6-47EC-BE07-D3FB2CA02531}) (Version: 15.0.0.10 - Creative Home)
HP Officejet Pro 8500 A910 Basic Device Software (HKLM\...\{13BE337F-9557-416D-A696-F91A6807B170}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8500 A910 Help (HKLM-x32\...\{871B2A9D-0F12-44B3-88C1-E0CB10A232E4}) (Version: 140.0.2.2 - Hewlett Packard)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3517 - Intel Corporation)
Intel(R) SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
iTunes (HKLM\...\{A04DCB25-7040-4935-A30D-8E0A893ABF2D}) (Version: 11.1.2.32 - Apple Inc.)
Jacquie Lawson Victorian Calendar (HKLM-x32\...\{D7D0EA94-5D16-19B1-E377-E76A87AA225B}) (Version: 1.0.0 - Microcourt Limited) Hidden
Jacquie Lawson Victorian Calendar (HKLM-x32\...\com.jacquielawson.victorianadventcalendar2015) (Version: 1.0.0 - Microcourt Limited)
join.me (HKCU\...\JoinMe) (Version: 2.15.6.3121 - LogMeIn, Inc.)
Junk Mail filter update (HKLM-x32\...\{400C31E4-796F-4E86-8FDC-C3C4FACC6847}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
LogMeIn (HKLM-x32\...\{53E10F4E-B361-45D7-8DBD-A6BF073236F0}) (Version: 4.1.3430 - LogMeIn, Inc.)
LogMeIn Client (HKLM-x32\...\{26F88B15-E5F0-47D2-8176-1A9312DD44AD}) (Version: 1.3.1648 - LogMeIn, Inc.)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.4815.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6386.0412 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4815.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4815.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4815.1002 - Microsoft Corporation) Hidden
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 14.00.0000 - Nuance Communications, Inc.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 1.12.0019 - Realtek)
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.41110 - TeamViewer)
WD Drive Utilities (HKLM-x32\...\{E61CFDDA-40DD-4400-95CA-12819C50B5C2}) (Version: 1.1.0.51 - Western Digital Technologies, Inc.)
WD Security (HKLM-x32\...\{919ADA61-13BF-43C4-A2DD-8BA49A244FC8}) (Version: 1.1.0.51 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{6BB4E4E8-17B9-4534-8A8E-89E53F12769C}) (Version: 2.4.2.26 - Western Digital Technologies, Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
========================= Devices: ================================

========================= Memory info: ===================================
Percentage of memory in use: 67%
Total physical RAM: 3998.07 MB
Available physical RAM: 1283.38 MB
Total Virtual: 7994.33 MB
Available Virtual: 4691.02 MB
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:447.15 GB) (Free:213.84 GB) NTFS
8 Drive k: (Western Digital 1TB Backup Drive) (Fixed) (Total:931.48 GB) (Free:443.47 GB) NTFS
========================= Users: ========================================
User accounts for \\PATTY-DESKTOP
Administrator Backup Guest
LogMeInRemoteUser Patty Barrington

**** End of log ****
 
Ok try the following:

In Command Prompt (Run as Admin), type the following:

Code:
ipconfig /release
ipconfig /renew
ipconfig /all

After doing so, please post the results of ipconfig /all :)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Patty-Desktop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : C8-1F-66-0F-57-48
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:602:9c00:3fb1::32a4(Preferred)
Lease Obtained. . . . . . . . . . : Friday, February 24, 2017 3:38:11 PM
Lease Expires . . . . . . . . . . : Friday, March 03, 2017 3:22:36 PM
Link-local IPv6 Address . . . . . : fe80::e95d:e64d:cebe:5f4%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.5.244(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 247996262
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-F0-69-6A-C8-1F-66-0F-57-48

DNS Servers . . . . . . . . . . . : 2001:558:feed::1
2001:558:feed::2
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{3A9DFFF3-35DE-4835-94D8-87A8F5C4A659}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 
Does this happen at their residence only?
Have you tried to see if it makes a proper connection at yours?
When was the last time the modem, router was rebooted/power-cycled?
Is the port they a connected to working?
Are the lights on for the port on the system and the modem and or router?
What are the light on the Modem and one the router showing?
 
It is only at their house, and it's only her computer (which is connected by ethernet to the router) and the other computer in their house that's connected to ethernet is working fine with 100+ mbps. The router/modem was power cycled yesterday when I was troubleshooting. I haven't checked if the port is properly functioning. This is what they have: http://www.ebay.com/itm/232054910659 and the lights on the front show normal operation, but like I said, I haven't checked the lights on the port or the condition of the port

Sent from my SAMSUNG-SM-G920A using Tapatalk
 
Net Adapter Repair!

Download the Net Adapter Repair All In One Please use this direct link

Save the application to your desktop, right click and run as administrator.

Note: Your ethernet cable must be plugged in during this process!!

Click the Advanced repair.

sWXKRBM.png



  • Click OK at the prompt to continue.
  • The program will need to reboot your machine, allow it to do so.
  • Check your issue.
  • If the issue still persist re-open (as administrator) the tool, check all boxes in the picture below.



rgoQl1n.png



Click Run All Selected.

Any prompts like the one below, select All Network Adapters.

LeQsE0q.png


Once you are prompted to restart the do so.

tuD0mCA.png


Check your issue. report back.
 
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Not open for further replies.