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Computer total freeze issue

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Robert Red

Robert Red

PCHF Member
Jan 14, 2024
6
0
34
#1
Hi guys, I will be very gratefull if anyone of you could help me with my very strange issue.

My Computer:
Windows 11 Home 64
Procesor: Intel Core i5-11400F - 2.6GHz
RAM: 16GB
NVIDIA GeForce RTX 3060Ti
MB: Acer Nitro N50-620

Issue:
Whole computer freeze randomly without any reason, alert or error. There is no any common reasons for freezes.
When it happen - Nothing is working, mouse not moving, any attempt for graphic card restart with keyboard not working. Only manual restart of computer.
It freeze when I am not doing anything or even in middle of writing or mouse moving. Believe me .. it froze even during writing this post.

What I tried:
I tried - total reinstall windows (2x), all my drivers are at newest, windows update is complete. There is no any other issues with my computer, working without issues.
I tried turn off Chrome, I tried turn off every software what I could, even I just turn on computer and not log in to my account ... and it freeze on the login screen.

Freeze time is total random ... between 10 minutes to 2 hours of computer running.

When it not freeze:
When I play any game. It never freeze when game is running. I start computer, I run any game (Mount and Blade), and than keep it running in the back. Never freeze when game is running.

Right now I have no any spare money so I cant buy any new expensive hardware.
 
#2
According to the Acer specs here your computer is meant to have a GTX 1650, have you upgraded the GPU yourself.

These type of computers are prone to overheating that is caused by a poor quality brand of PSU, Chicony and Lite - On being the two particular brands of garbage that are used in this particular range of PCs.
 
#3
Thank you for the answer.
No I bougth this computer like it is. Brand new from the store. (Yes now I know I should build it by myself, but I was in hurry and this model was deliverable the next day.)

If I understood it right, correct me if not:
You are saying, that my PSU cant handle the graphic card I have? Are you suggesting to upgrade PSU? Will this help? Do you have any suggestion what PSU shoud I buy?

Thank you
 
#4
You did check the specs at the Acer link that was provided, it says that your model has a GTX 1650 and if you go here you will see an i7 version that has an RTX 3060, it does not have an RTX 3060Ti so not sure how you come to have one in your PC, an RTX 3060Ti also requires a minimum of a good quality brand Gold efficiency rated 600W PSU, the stock 3060 requires a 550W PSU so really not sure what Acer are doing putting crap 500W units in there.

It is down to OEMs like Acer, Dell and HP etc to use appropriate quality PSUs in the stuff that they sell but they don`t, they use the bare minimum to keep their build costs down and the end user then gets stuck with the consequences.

Because of the confusion over what GPU is in your PC please the below **

Sorry to say that upgrading the PSU is not an option by the looks of it, two helpful threads for you to check here and here you will see that while the info is good it also makes your specs look wrong as well.

** Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
#8
4095MB NVIDIA GeForce RTX 3060 Ti (Sapphire/PCPartner): 52 °C
Click to expand...

Something very wrong there as Sapphire do not make Nvidea platform GPUs only AMD.

You 100% need to open a warranty ticket with from where you purchased this computer, not only does this GPU not belong in this computer it must be counterfeit.

In addition to the above, the amount of storage devices in this computer with a legitimate RTX 3060Ti a minimum of a good quality brand Gold efficiency rated 650W PSU would be required.

There are other things going on with the PC but the GPU issue needs to be cleared up first, no one can argue about the GPU not being legit, the above in red + Google results don't tell lies.
 
#9
I bought this from electronics store. I have original website but they dont sell the product anymore. Its in Slovak language, but I think you can see all info there clearly.
https://www.nay.sk/acer-nitro-n50-620-dg-e2fec-002-cierny

Opening a ticket to them will be 100% useless. Its long after returning time now so they will not help me. I have to make it work like it is :(
I can buy new GPU but not now, maybe after few months when I will have money for that.

So should i buy better PSU now? I am not very hardware guy, so should I be aware about connector or something? (I read link you shared before but I am not much smarter from it)

I would buy something from this trusted site, something to 80 euros. If you would have a minute and take a look and advice I would be grateful.
https://www.alza.sk/lacne-zdroje-s-...f&cst=1&cud=0&pg=1&pn=1&prod=&par505=650--650
 
#10
The site looks legit but the GPU in the picture not, an Nvidea RTX 3060Ti has one HDMI port and three display ports, the card in the PC at your link has one DVI port and what looks like one HDMI and one display port.


If I may refer you back to my reply #4;

phillpower2 said:
You did check the specs at the Acer link that was provided, it says that your model has a GTX 1650 and if you go here you will see an i7 version that has an RTX 3060, it does not have an RTX 3060Ti so not sure how you come to have one in your PC, an RTX 3060Ti also requires a minimum of a good quality brand Gold efficiency rated 600W PSU, the stock 3060 requires a 550W PSU so really not sure what Acer are doing putting crap 500W units in there.

It is down to OEMs like Acer, Dell and HP etc to use appropriate quality PSUs in the stuff that they sell but they don`t, they use the bare minimum to keep their build costs down and the end user then gets stuck with the consequences.

Because of the confusion over what GPU is in your PC please the below **

Sorry to say that upgrading the PSU is not an option by the looks of it, two helpful threads for you to check here and here you will see that while the info is good it also makes your specs look wrong as well.
Click to expand...

Are you ok with working inside a PC.
 
#12
Would you be able to open up the case and do the below;

The following checks require the computer case to be opened so take the following safety precautions 1st, disconnect the power cord from the wall socket, press the case power button for twenty seconds or so to get rid of any residual charge in the system, take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case or PSU;

Check the GPU for any brand name.

Make a note of the brand and model name or number of the PSU.

Check to see what main power connections go to the MB, newer standard ATX power supplies will have at least one Xs four pin or one Xs eight pin 12V connector for the CPU and one Xs twenty four pin connector for the mainboard.

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.
 
#14
Sorry but it is not for helpers to have to go opening stuff from unknown sources, quickest way to get a malware infection.

phillpower2 said:
Check the GPU for any brand name.

Make a note of the brand and model name or number of the PSU.
Click to expand...

phillpower2 said:
Check to see what main power connections go to the MB, newer standard ATX power supplies will have at least one Xs four pin or one Xs eight pin 12V connector for the CPU and one Xs twenty four pin connector for the mainboard.
Click to expand...

Just write the information in your next reply if you will.
 
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