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Closed/Inactive Chrome acting up

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K

KagaIsTaken

PCHF Member
Nov 30, 2016
20
1
23
#1
Chrome is acting up, I can't "Save Image as", nor upload a file onto the gmail http://i.imgur.com/LUwrlG1.gifv
It's super awkward, does anyone know the reason?
My RES (as the matter of fact, most of the plugins) is not working, I can't seem to be able to change proxy settings either.
It becomes VERY delayed, after a very long time, the "Save as" option appears again, at the first 10 seconds of opening chrome, it still works jsut fine, no delays, and then after the 10 seconds, it stops working. Yes, everything works perfectly fine on other browsers.
Screenshots:
http://i.imgur.com/0eDZg0f.png
This always appears when I try to close the chrome
http://i.imgur.com/SHddNRo.gif
Highlight of the problem, the tab of saving an image as something takes forever to come back, like a very long time.
 
#2
Download ResetBrowser To your desktop.
Now close all open browsers.
Right click and run as administrator.

vwUeyaZ.png


Click on Reset Chrome-- Allow completion.
Now reboot your machine.
 
#4
Alright, lets take a look as some information from your machine to see what is going on...

Adware Cleaner Scan.

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


JRT Scan.


Please download Junkware Removal Tool and save it on your desktop.



  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Adware Removal Tool Scan.

Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

LOr0Gd7.png


Hit Ok.

sYFsqHx.png


Hit next make sure to leave all items checked, for removal.

8NcZjGc.png


The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.



ZHP Scan.

Please download Zhp Cleaner to your desktop. Right Click the icon and select run as administrator.

2. Once you have started the program, you will need to click the scanner button.

EgsT69u.png


The program will close all open browsers!
3. Once the scan is completed, the you will want to click the Repair button.



At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.
Copy and paste the report here in your next reply.

Security Check Scan.


  • Download Security Check to your desktop.
  • Right click it run as administrator.
  • When the program completes, the tool will automatically open a log file.
  • Please post that log here in your next post.
 
#5
Malnutrition said:
Alright, lets take a look as some information from your machine to see what is going on...

Adware Cleaner Scan.

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


JRT Scan.


Please download Junkware Removal Tool and save it on your desktop.



  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Adware Removal Tool Scan.

Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

LOr0Gd7.png


Hit Ok.

sYFsqHx.png


Hit next make sure to leave all items checked, for removal.

8NcZjGc.png


The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.



ZHP Scan.

Please download Zhp Cleaner to your desktop. Right Click the icon and select run as administrator.

2. Once you have started the program, you will need to click the scanner button.

EgsT69u.png


The program will close all open browsers!
3. Once the scan is completed, the you will want to click the Repair button.



At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.
Copy and paste the report here in your next reply.

Security Check Scan.


  • Download Security Check to your desktop.
  • Right click it run as administrator.
  • When the program completes, the tool will automatically open a log file.
  • Please post that log here in your next post.
Click to expand...

~ ZHPCleaner v2016.11.29.207 by Nicolas Coolman (2016/11/29)
~ Run by Kaga (Administrator) (30/11/2016 17:02:44)
~ Web: https://www.nicolascoolman.com
~ Blog: https://www.anti-malware.top
~ Facebook : https://www.facebook.com/nicolascoolman1
~ State version : Version OK
~ Type : Repair
~ Report : C:\Users\Kaga\Desktop\ZHPCleaner.txt
~ Quarantine : C:\Users\Kaga\AppData\Roaming\ZHP\ZHPCleaner_Quarantine.txt
~ UAC : Activate
~ Boot Mode : Normal (Normal boot)
Windows 10 Home, 64-bit (Build 14393)


---\\ Services (0)
~ No malicious or unnecessary items found.


---\\ Browser internet (0)
~ No malicious or unnecessary items found.


---\\ Hosts file (1)
~ The hosts file is legitimate (21)


---\\ Scheduled automatic tasks. (0)
~ No malicious or unnecessary items found.


---\\ Explorer ( File, Folder) (16)
MOVED file: C:\Windows\Installer\wix{21D65C5B-7EB7-42A2-A596-56C275341D53}.SchedServiceConfig.rmi =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI5227.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI5295.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI5F42.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI62A0.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI6545.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI6632.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI67F9.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSIBA22.tmp- =>.Superfluous.Emapty
MOVED folder: C:\WINDOWS\Installer\MSIBE00.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSIBFA7.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSIBFF6.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSIC055.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSIC0A4.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSIC6A3.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSIC6F2.tmp- =>.Superfluous.Empty


---\\ Registry ( Key, Value, Data) (0)
~ No malicious or unnecessary items found.


---\\ Summary of the elements found (1)
https://www.nicolascoolman.com/fr/logiciels-superflus =>.Superfluous.Empty


---\\ Other deletions. (44)
~ Registry Keys Tracing deleted (44)
~ Remove the old reports ZHPCleaner. (0)


---\\ Result of repair
~ Repair carried out successfully
~ Browser not found (Opera Software)


---\\ Statistics
~ Items scanned : 640
~ Items found : 0
~ Items cancelled : 0
~ Items repaired : 16


~ End of clean in 00h00mn07s
~====================
ZHPCleaner-[R]-30112016-17_02_51.txt
ZHPCleaner--30112016-16_57_52.txt
ZHPCleaner--30112016-17_02_00.txt

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 10 Home x64
Ran by Kaga (Administrator) on Wed 11/30/2016 at 17:03:50.89
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0




Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 11/30/2016 at 17:04:52.89
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

# AdwCleaner v6.030 - Logfile created 30/11/2016 at 17:06:31
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-11-29.1 [Server]
# Operating System : Windows 10 Home (X64)
# Username : Kaga - LAPTOP-3R6BD33E
# Running from : C:\Users\Kaga\Desktop\adwcleaner_6.030.exe
# Mode: Clean
# Support : hxxps://www.malwarebytes.com/support



***** [ Services ] *****



***** [ Folders ] *****



***** [ Files ] *****



***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****



***** [ Web browsers ] *****

[-] [C:\Users\Kaga\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Kaga\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\Kaga\AppData\Local\Google\Chrome\User Data\Profile 4\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Kaga\AppData\Local\Google\Chrome\User Data\Profile 4\Web data] [Search Provider] Deleted: ask.com


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1203 Bytes] - [30/11/2016 17:06:31]
C:\AdwCleaner\AdwCleaner[S0].txt - [1509 Bytes] - [30/11/2016 17:06:21]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1349 Bytes] ##########
 
#7
Malnutrition said:
OK, the security check log please.
Click to expand...
SecurityCheck by glax24 & Severnyj v.1.4.0.46 [22.09.16]
WebSite: www.safezone.cc
DateLog: 30.11.2016 17:12:49
Path starting: C:\Users\Kaga\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: Kaga
VersionXML: 3.56is-30.11.2016
___________________________________________________________________________

Windows 10(6.3.14393) (x64) Core Lang: Portuguese(0816)
Installation date OS: 19.10.2016 14:01:02
LicenseStatus: Windows(R), Core edition The machine is permanently activated.
LicenseStatus: Office 16, Office16O365HomePremR_Subscription4 edition Timebased activation will expire :24202 minutes
LicenseStatus: Office 16, Office16O365HomePremR_Grace edition Windows is in Notification mode
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
SystemDrive: C: FS: [NTFS] Capacity: [118 Gb] Used: [88.9 Gb] Free: [29.1 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.447.14393.0
User Account Control enabled

Windows Update (wuauserv) - The service is running
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Windows Defender (disabled and up to date)
360 Total Security (enabled)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Firewall (MpsSvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (disabled and up to date)
360 Total Security (enabled)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
360 Total Security v.8.8.0.1080
-------------------------- [ SecurityUtilities ] --------------------------
Malwarebytes Anti-Malware version 2.2.1.1043 v.2.2.1.1043
--------------------------------- [ IM ] ----------------------------------
Skype™ 7.30 v.7.30.105
--------------------------- [ AppleProduction ] ---------------------------
Bonjour v.3.0.0.10 Warning! Download Update
^Please use Apple Software Update tool.^
Serviço de Bonjour (Bonjour Service) - The service is running
--------------------------- [ AdobeProduction ] ---------------------------
Adobe Flash Player 11 Plugin v.11.1.102.55 Warning! Download Update
Adobe Flash Player 23 PPAPI v.23.0.0.207
Adobe Shockwave Player 12.1 v.12.1.9.159 Warning! Download Update
------------------------------- [ Browser ] -------------------------------
Mozilla Firefox 50.0.1 (x86 en-US) v.50.0.1
Google Chrome v.54.0.2840.99
--------------------------- [ RunningProcess ] ----------------------------
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe v.54.0.2840.99
C:\Program Files (x86)\Mozilla Firefox\firefox.exe v.50.0.1.6171
------------------ [ AntivirusFirewallProcessServices ] -------------------
D:\Malwarebytes Anti-Malware\mbam.exe v.2.3.173.0
MBAMScheduler (MBAMScheduler) - The service is running
D:\Malwarebytes Anti-Malware\mbamscheduler.exe v.3.1.7.0
MBAMService (MBAMService) - The service is running
D:\Malwarebytes Anti-Malware\mbamservice.exe v.3.2.21.0
Windows Defender Service (WinDefend) - The service has stopped
Windows Defender Network Inspection Service (WdNisSvc) - The service has stopped
360 Total Security (QHActiveDefense) - The service is running
C:\Program Files (x86)\360\Total Security\safemon\QHActiveDefense.exe v.8.8.0.1008
C:\Program Files (x86)\360\Total Security\safemon\QHWatchdog.exe v.8.2.0.1000
C:\Program Files (x86)\360\Total Security\safemon\QHSafeTray.exe v.8.8.0.1014
----------------------------- [ End of Log ] ------------------------------

Sorry, didn't notice about the last part.
 
#13
Clean up temp files and reduce startup load with CCleaner.

  • Download CCleaner from here.
  • After install Click Options.
  • Go to monitoring.
  • Uncheck All Monitoring items.
  • ccleaner-png.941

  • Go to advanced -- Click close program after cleaning.
  • Go to settings -- click run ccleaner when the computer starts.
  • Now that you have ccleaner installed and set-up:
  • Open the program.
  • Go to Tools
  • Go to Startup
  • Now double click each item. To Disable.
  • ccleaner1-png.942

  • Disable all items except your antivirus.
  • Then disable All items in your scheduled task as well.
  • (Unless related to your antivirus & windows defender.)
  • Reboot the machine.
 
#15
If Ccleaner has no effect, then please run the tool below.

Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.

If you are unsure if your operating system is 32 or 64 Bit please go HERE.

Once downloaded right click the FRST desktop icon and select "Run as administrator" from the menu"

icon2-jpg.794


If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
FRST will open with two dialogue boxes, accept the disclaimer.

frst-disclaimer-jpg.795

  1. Accept the default whitelist options,
  2. If the additions.txt options box is not checked please select it.
  3. Then select Scan

frst-jpg.796


Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.

2016-08-12_152002-jpg.797


Please Copy and Paste the contents of these logs in your next post for review
 
Last edited:
#17
Also, these scans. :)

Zoek Scan

Disable your antivirus prior to this scan.
Download Zoek
Save the file to your desktop.
Right click Zoek.exe and run as administrator. (Xp Users double click)
Copy and paste the items in red below and paste them into Zoek.

createsrpoint;
emptyfolderscheck;delete
emptyclsid;
emptyalltemp;
ipconfig /flushdns;b
ResetHosts;
autoclean;

Now hit the run script button.
The log will appear after a reboot, also you can find it on the C: drive.
Post the log in your next reply.



Zemana Deep Scan.

  • Right click on Zemana and run as admin.
  • Click the Cog/Sproket Wheel, at the top right of Zemana
  • Select Advanced - I have read the warning and wish to proceed.
  • Place a tick next to Detect Suspicious (Root CA) Certificates.
  • Then click the house icon in Zemana.
  • Then hit your start button at the lower left hand corner of your desktop.
  • Then left click on Computer.
  • Drag Local Disk C: Into the area of Zemana that reads Drag and drop files here to scan them.
  • bOVO6lY.png
  • Once the scan has completed click graph icon on the top right of the programs User interface.
  • Double click to open the latest log-file.
  • Copy it to your clipboard.
  • Post the log here in your next reply.
 
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