I recently received a Ryzen 9 5900x cpu, and after running the recommended bios update on my Biostar B450mh version 6.3 motherboard I swapped out the cpu yesterday. The computer worked just fine yesterday and today, but then I noticed my headset wasn't showing up as a sound option or in the device manager. I disconnected and reconnected the aux i/o ports and my computer bluescreened. I was able to boot back into the computer but after trying to reconnect this a second time it crashed again. Now when I try to boot into Windows it loads for 30 seconds then goes to a black screen and it unresponsive. I have Ubuntu installed on this computer and am able to boot to Linux, but my headset still doesn't show up in Linux. Can anybody help me get my computer running again, and hopefully get my microphone to connect as well? I'm running out of ideas here.
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Solved Cant boot into Windows 10 after bios update
- Thread starter Nectin
- Start date
- Status
If we are able to resolve the Windows issue the missing mic problem may get fixed as well.
Do the following one at a time at the Command prompt;
1: Type DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). Press Enter
2: Type sfc /scannow (note the space between "sfc" and "/"). Press Enter
Post back with any outcome.
After running the first line, it returned the following:
Deployment Image Servicing and Management tool
Version 10.0.19041.1
Error:50
DISM does not support servicing Windows PE with the /Online option.
The DISM log file can be found at X:\windows\Logs\DISM\dism.log
After running the sfc scan, it would load to Verification 100% complete before returning:
Windows Resource Protection could not perform the requested operation.
Deployment Image Servicing and Management tool
Version 10.0.19041.1
Error:50
DISM does not support servicing Windows PE with the /Online option.
The DISM log file can be found at X:\windows\Logs\DISM\dism.log
After running the sfc scan, it would load to Verification 100% complete before returning:
Windows Resource Protection could not perform the requested operation.
After clean installing Windows the first thing that you need to do is install the chipset drivers for the MB, then the storage device drivers and third any GPU drivers, you must not allow Windows to update first else the wrong drivers will get downloaded and installed which in turn will cause you no end of trouble.
WHEA_UNCORRECTABLE_ERROR most often means that there is a hardware problem but if you didn`t install the drivers as detailed above you may want to go back and do so and see how things go from there, any further BSOD follow the steps below to get us the crash dmps;
1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
WHEA_UNCORRECTABLE_ERROR most often means that there is a hardware problem but if you didn`t install the drivers as detailed above you may want to go back and do so and see how things go from there, any further BSOD follow the steps below to get us the crash dmps;
1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box
Thank you so much! I updated all the drivers before the windows updates and the whole startup process feels like normal again. However, I still can't get any headsets or microphones to appear as sound options and they don't show up in the device manager. I do have Realtek audio driver 6.0.9126.1 installed, and my monitors connected over hdmi/displayport still work and are the only sound devices that show.
Well that is good news at least.
Got an early start so going offline shortly but hopefully someone else will chime in.
If not done already, make a new system restore point and then get Windows fully up to date by installing version 21H1.
Will check back tomorrow asap after work UK time.
Got an early start so going offline shortly but hopefully someone else will chime in.
If not done already, make a new system restore point and then get Windows fully up to date by installing version 21H1.
Will check back tomorrow asap after work UK time.
Have looked at the two dmps but before going into any detail can I first of all ask if the crash today was before or after you had updated to Windows 10 version 21H1, if before, the crash dmps are irrelevant I`m afraid, if after just let us know.
We will need to see an up to date version of Windows 10 in Speccy when you are ready.
We will need to see an up to date version of Windows 10 in Speccy when you are ready.
Sorry for the delay, I've been away from the house for a couple days. Here is a screenshot from Speccy of the latest installation. Hopefully this has the information you're looking for. I updated the latest Windows quality update 21H1 at your request. If you need different information from Speccy let me know!
The first of the two dmp files I'm not sure, but the latter one was after updating. It crashed twice more Sunday, although I haven't been on my PC since then. I attached the two additional dmp files from these later crashes if it helps.
The first of the two dmp files I'm not sure, but the latter one was after updating. It crashed twice more Sunday, although I haven't been on my PC since then. I attached the two additional dmp files from these later crashes if it helps.
No worries.
Same CPU problem flagged up in both crash dmps.
We need to see if you get any more BSOD before going any further, if you do, when you upload the latest dmps please post a new Speccy url for us to go through.
Same CPU problem flagged up in both crash dmps.
We need to see if you get any more BSOD before going any further, if you do, when you upload the latest dmps please post a new Speccy url for us to go through.
You are welcome but can I ask that for the time being that you do not start any new threads, if you would like us to look at any audio issue/s please do the below;
If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).
(1) Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
To publish a Speccy profile to the Web:
In Speccy, click File, and then click Publish Snapshot.
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
(2) Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options;
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size
Click on Go.
Post the resulting log in your next reply for us if you will.
If the computer is a desktop can you post the brand and model name or number of the power supply (PSU).
(1) Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.
To publish a Speccy profile to the Web:
In Speccy, click File, and then click Publish Snapshot.
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
(2) Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options;
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size
Click on Go.
Post the resulting log in your next reply for us if you will.
My PSU is a Thermaltake smart series 500w PS-SPD-0500NPCW-W
My headphones aren't plugged in at the moment but my microphone is. However, it doesn't appear to be connected anywhere I can see.
My headphones aren't plugged in at the moment but my microphone is. However, it doesn't appear to be connected anywhere I can see.
My computer just gave me the BSOD three more times. Here is the speccy snapshot and dmp files.
The initial problem in your OP has been resolved and the outstanding issue/s are going off topic so this thread will be marked as solved and you need to start a new thread on the more appropriate BSOD forum, before posting read and understand the POSTING INSTRUCTIONS - Please read before posting in this section
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